{"id":51210,"date":"2025-10-20T09:47:03","date_gmt":"2025-10-20T15:47:03","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=51210"},"modified":"2026-03-08T23:47:39","modified_gmt":"2026-03-09T05:47:39","slug":"swimlane-unterstutzung-ubersicht-2","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/de\/resources\/datasheets\/datasheets\/support-packages\/","title":{"rendered":"Swimlane-Unterst\u00fctzung \u2013 \u00dcbersicht"},"content":{"rendered":"<section class=\"bs-section bs-section-4b500e99ef8cdebaf3ddaa6a36e7fb461e386ddc bs-section---default bs-section--common-header-with-form\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\"bs-column col-sm-12   bs-column-601afe1d46256d3b13b7ac6679644286e4c6669e bs-column---default\"><div class=\"bs-lottie-animator bs-lottie-animator---default\" id=\"lottie-c7d5ff8e-a115-40ae-aecb-0a84b90fe739\" data-settings=\"{&quot;desktop&quot;:{&quot;settings&quot;:{&quot;animateViewPort&quot;:0.5,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;Contact_lines1.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:1,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Contact_lines1.json&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;}},&quot;mobile&quot;:{&quot;breakpoint&quot;:576,&quot;settings&quot;:{&quot;animateViewPort&quot;:50,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;}}}\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"bs-row row   bs-row---default\">\n<div class=\"bs-column  col-sm-0 col-md-10   bs-column-d4f201cab41f0341a7cbb32888b9ef9b39ce8318 bs-column---default\">\n<p class=\"common-header__blue-text has-blue-color has-text-color\" style=\"font-size:18px;text-transform:uppercase\"><span>Datenbl\u00e4tter<\/span><\/p>\n\n\n<h1 style=\"font-style:normal;font-weight:400;\" class=\"common-header__gated-page wp-block-post-title has-text-color has-black-color\">Swimlane-Unterst\u00fctzung \u2013 \u00dcbersicht<\/h1>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Mit dem Swimlane-Support stellen Sie sicher, dass Ihr Team genau dann die richtige Unterst\u00fctzung erh\u00e4lt, wenn es darauf ankommt. Dieses Datenblatt bietet einen \u00dcberblick \u00fcber unsere Premium- und Standard-Supportoptionen und hebt die wichtigsten Funktionen, Reaktionszeiten und Priorit\u00e4tsstufen hervor.<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"bs-column  col-sm-0 col-md-12   bs-column-5c965a622edf4209812894e81416a84e7ad33ed8 bs-column---default\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t\t<div class=\"wppdfemb-frame-container-1\" style=\"-webkit-overflow-scrolling:auto;\">\n\t\t\t<iframe class=\"pdfembed-iframe nonfullscreen wppdf-emb-iframe-1\"\n\t\t\t\tsrc=\"https:\/\/swimlane.com\/de\/?pdfemb-data=eyJwZGZJRCI6NTQyNjMsInVybCI6Imh0dHBzOlwvXC9zd2ltbGFuZS5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcL1N3aW1sYW5lU3VwcG9ydF9EYXRhc2hlZXRfRmViMjAyNi5wZGYiLCJUcnBDb250ZW50UmVzdHJpY3Rpb24iOnsicmVzdHJpY3Rpb25fdHlwZSI6ImV4Y2x1ZGUiLCJzZWxlY3RlZF9sYW5ndWFnZXMiOltdLCJwYW5lbF9vcGVuIjp0cnVlfSwiaW5kZXgiOjEsIndtX3RleHQiOiIifQ\"\n\t\t\t\t\t\t\t\tdata-pdf-id=\"54263\"\n\t\t\t\tdata-pdf-index=\"1\"\n\t\t\t\tstyle=\"border:none;width:100%;max-width:100%;height:100vh;\"\n\t\t\t\tscrolling=\"yes\">\n\t\t\t<\/iframe>\n\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-aa6eb5dfda60c91b965e7c072905992179763573 bs-section---default bs-section--related-items\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\"bs-column col-sm-12   bs-column-601afe1d46256d3b13b7ac6679644286e4c6669e bs-column---default\">\n<h2 class=\"wp-block-heading has-deep-color has-text-color\" id=\"h-you-might-also-be-interested-in\">Das k\u00f6nnte Sie auch interessieren<\/h2>\n<\/div>\n\n\n\n<div class=\"bs-column col-sm-0 col-md-12   bs-column-b43fa869b558d43fa93bdd41503b8820f2f54817 bs-column---default\">\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\"bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default\">\t\t\t\t\t<div class=\"bs-post bs-post-69e11fc0b5045 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/de\/resources\/datasheets\/implementation-service\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/OG-Implemenation-Service-datasheet.png' class='img-fluid' alt='Der Swimlane-Implementierungsdienst' title='Datenblatt zum OG-Implementierungsdienst'   \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Datenblatt<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Der Swimlane-Implementierungsdienst<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Mehr lesen<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default\">\t\t\t\t\t<div class=\"bs-post bs-post-69e11fc0b6a43 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/de\/resources\/datasheets\/technical-account-manager-service\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/OG-TAM-datasheet-1.png' class='img-fluid' alt='Swimlane Technischer Account-Management-Service ' title='OG TAM Datenblatt'   \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Datenblatt<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Technischer Account Manager Service<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Mehr lesen<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default\">\t\t\t\t\t<div class=\"bs-post bs-post-69e11fc0b8355 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/de\/resources\/datasheets\/swimlane-customer-experience\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/OG-CX-Accelerated-AI-datasheet.png' class='img-fluid' alt='Swimlane-Kundenerfahrung' title='OG CX Accelerated AI-Datenblatt'   \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Datenblatt<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Das Swimlane-Kundenerlebnis<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Mehr lesen<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":43,"featured_media":51214,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"Swimlane Premium & Standard Support Plans 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