{"id":9613,"date":"2020-08-14T00:00:00","date_gmt":"2020-08-14T06:00:00","guid":{"rendered":"https:\/\/swimlane.com\/resource\/solving-mssp-challenges-with-soar\/"},"modified":"2025-05-14T10:20:10","modified_gmt":"2025-05-14T16:20:10","slug":"mssp-herausforderungen-mit-soar-losen","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/de\/blog\/solving-mssp-challenges-with-soar\/","title":{"rendered":"MSSP-Herausforderungen mit SOAR l\u00f6sen"},"content":{"rendered":"\n\n\n<section class=\"bs-section bs-section-f49668dca89a07af4c4bed27713f079b6839f643 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-f49668dca89a07af4c4bed27713f079b6839f643{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-3c02e72bbbdd27fbc2206a57dc520373f8b450b2 bs-column---default bs-column--right d-flex flex-column justify-content-end    \"><figure class=\"wp-block-post-featured-image\"><img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/08.07.18-Benefits-of-Automation.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Wide shot of a modern, empty Security Operations Center with multiple monitors displaying data along a curved white desk.\" style=\"object-fit:cover;\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/08.07.18-Benefits-of-Automation.png 1120w, https:\/\/swimlane.com\/wp-content\/uploads\/08.07.18-Benefits-of-Automation-300x186.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/08.07.18-Benefits-of-Automation-1024x636.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/08.07.18-Benefits-of-Automation-768x477.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/figure><\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-6   bs-column-6a13826d98ae006805bf00373c567a95c3c65a9a bs-column---default d-flex flex-column    \"><div class=\"wp-block-post-date\"><time datetime=\"2020-08-14T00:00:00-06:00\">Aug. 14, 2020<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Solving MSSP challenges with SOAR<\/h1>\n\n\n<div class=\"bs-div bs-div-f106fb945b2c4610a440b9e5b4f63c0c1cbbec02 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/de\/author\/Katie_Bykowski\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/author_Katie_Bykowski.jpg\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tKatie Bykowski\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">2 <\/span> Minute Read\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n\n\n\n\n<section class=\"bs-section bs-section-050e6505c2b06c7ce9ca858e2f56661a365e6ba8 bs-section---default bs-section--blog-inner-main-contents  \"><div class=\"container\">\n<div class=\"bs-row row justify-content-between  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-1   bs-column-b9d738473a055284b615b4f50be5a383dfe4cc38 bs-column---default     \"><div class=\"heateor_sss_sharing_container heateor_sss_horizontal_sharing\" data-heateor-ss-offset=\"0\" data-heateor-sss-href='https:\/\/swimlane.com\/de\/blog\/solving-mssp-challenges-with-soar\/'><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Email\" class=\"heateor_sss_email\" href=\"https:\/\/swimlane.com\/de\/blog\/solving-mssp-challenges-with-soar\/\" onclick=\"event.preventDefault();window.open('mailto:?subject=' + decodeURIComponent('Solving%20MSSP%20challenges%20with%20SOAR').replace('&', '%26') + 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href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Fde%2Fblog%2Fsolving-mssp-challenges-with-soar%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-5fcbee853797bef68c609dd2715f511e3ead78a3 bs-column---default bs-column--contents     \">\n<h2>\u00a0<\/h2>\n<p>The move to remote working and the <a href=\"https:\/\/www.msspalert.com\/cybersecurity-news\/fbi-records-20k-covid-19-related-cyber-threats-in-2020\/\" target=\"_blank\" rel=\"noopener\">increased threats <\/a>caused by Covid-19 certainly have organizations and IT service providers, including Managed Security Services Providers (MSSP), rethinking remote services. The demand for external security services has never been higher. In fact, <a href=\"https:\/\/swimlane.com\/resources\/sans-closing-critical-skills-gap-for-modern-effective-socs-survey\/\">a recent SANS survey<\/a> found that 22% of organizations plan to increase their usage of MSSPs over the next year. Given this growing demand, it\u2019s critical for MSSPs to scale and deliver unique service-level agreements (SLAs). Security orchestration, automation and response (SOAR) solutions can help service providers meet this demand.<\/p>\n<h3>Challenges facing MSSPs<\/h3>\n<p>In addition to the increased demand are the everyday challenges MSSPs face, including the cybersecurity skills shortages, huge data volumes, data aggregation, disparate toolsets, case management and custom client reporting. MSSPs deal with these challenges on a scale that is hard to imagine\u2014unless you\u2019ve worked in that environment.<\/p>\n<p>Security analysts at an MSSP must simultaneously support multiple customers\u2014each with their own security tools, processes and SLAs. Fun! The task switching and tool toggling can be extremely disruptive and tedious for your security analysts without automation, orchestration and collaboration.<\/p>\n<p>Operational standardization is critical for MSSPs. While security practitioners hate to be painted into a box, they also know that competing businesses are constantly innovating. Leveraging technology to standardize and streamline the repetitive, high-volume, manual tasks that consume a security operations team results in more time for innovative and competitive projects. It\u2019s a simple equation: automation drives more efficiency, allowing for more customers and more use cases with potentially fewer staff which means more profitability. The <a href=\"https:\/\/swimlane.com\/resources\/ebook-sao-for-mssps\">automation of MSSP activities<\/a> is a win-win for MSSPs and their customers alike. MSSPs are able to take on and manage more clients while <strong>reducing operating costs<\/strong>, and providing an improved level of service. MSSPs win, customers win, and the world is a more secure place.<\/p>\n<p>Swimlane provides numerous use cases enabling MSSPs to drive efficiency and create new revenue streams. A few examples include:<\/p>\n<p>Common MSSP use cases include:<\/p>\n<ul>\n<li><a href=\"https:\/\/swimlane.com\/resources\/automating-phishing-alert-triage-demo\/\">Phishing Triage<\/a><\/li>\n<li><a href=\"https:\/\/swimlane.com\/resources\/siem-alert-triage-with-soar\/\">SIEM Triage<\/a><\/li>\n<li><a href=\"https:\/\/swimlane.com\/solutions\/use-cases\/edr-alert-triage\/\">EDR<\/a><\/li>\n<li><a href=\"https:\/\/swimlane.com\/resources\/vulnerability-management-soar-swimlane\/\">Vulnerability Management<\/a><\/li>\n<li>Perimeter Alarm Remediation<\/li>\n<li>Certificate Expiration<\/li>\n<li>And so much more!<\/li>\n<\/ul>\n<p>Revenue stream use cases include:<\/p>\n<ul>\n<li><a href=\"https:\/\/swimlane.com\/resources\/vpn-status-monitoring\/\">VPN Monitoring<\/a><\/li>\n<li><a href=\"https:\/\/swimlane.com\/blog\/solving-mssp-challenges-with-soar\/\">Domain Squatting<\/a><\/li>\n<li><a href=\"https:\/\/swimlane.com\/blog\/reducing-security-operations-mttd-mttr\/\">Managed Detection and Response<\/a><\/li>\n<li>Manage SOC Efficiency with:\n<ul>\n<li><a href=\"https:\/\/swimlane.com\/solutions\/use-cases\/secure-employee-offboarding\/\">Employee on- and off-boarding<\/a><\/li>\n<li><a href=\"https:\/\/swimlane.com\/solutions\/security-automation-and-orchestration\/dashboards-reporting\/\">Automated Dashboards and Reporting<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Swimlane has years of experience working with MSSP partners. Our solution scales easily and integrates with your existing SIEM and hundreds of other security tools without the need for custom coding or proprietary connectors. Our platform features a highly scalable, multi-tenant architecture. Separate customer workspaces for workflows, dashboards, reports, etc. ensures that customer data is separated. Workflows are completely customizable, ensuring your team can work in a manner they are familiar with versus adapting to a vendor\u2019s prescribed playbooks.<\/p>\n<p>Contact us to learn more about how Swimlane can help you to build and grow your Managed Services.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-3   bs-column-4ffac197d945e44dadadc9d8f52ba4737135ba21 bs-column---default     \">\n<div class=\"bs-div bs-div-ffc71f24880cf5ca65c4a54e87fb14a656cc562d bs-div---default bs-div--tags\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\" id=\"h-tags\">Tags<\/h2>\n\n\n<div class=\"post-tag-wrapper\">\n    <p><\/p><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-69c461f15bb5fa3fc09d1aa73a0e5865005218ff bs-div---default bs-div--related-posts\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\" id=\"h-related-posts\">Related Posts<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-6a31155c62e07 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/de\/blog\/top-soc-analyst-challenges\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Nov. 18, 2022<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>The Top SOC Analyst Challenges<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post 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