{"id":37973,"date":"2024-04-25T11:32:31","date_gmt":"2024-04-25T17:32:31","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=37973"},"modified":"2026-03-09T02:29:14","modified_gmt":"2026-03-09T08:29:14","slug":"consejos-para-una-resolucion-de-incidentes-mas-rapida","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/es\/blog\/faster-incident-resolution-tips\/","title":{"rendered":"Consejos para transformar la comunicaci\u00f3n de SecOps para una resoluci\u00f3n de incidentes m\u00e1s r\u00e1pida"},"content":{"rendered":"\n\n\n<section class=\"bs-section bs-section-50ac0cc438dbf2f3b380783c05a3c736bb0670e7 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-50ac0cc438dbf2f3b380783c05a3c736bb0670e7{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-6770b3369b6c61539d3140cb52ed6bc5ec393625 bs-column---default bs-column--right d-flex flex-column justify-content-end    \"><figure class=\"wp-block-post-featured-image\"><img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/TTT_Masthead-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Faster Incident Resolution\" style=\"object-fit:cover;\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/TTT_Masthead-1.png 1200w, https:\/\/swimlane.com\/wp-content\/uploads\/TTT_Masthead-1-300x157.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/TTT_Masthead-1-1024x534.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/TTT_Masthead-1-768x401.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-6   bs-column-2ba18c9b6304620af4785b54fe900bf0ce0fc4d5 bs-column---default d-flex flex-column    \"><div class=\"wp-block-post-date\"><time datetime=\"2024-04-25T11:32:31-06:00\">Abr 25, 2024<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Tips to Transform SecOps Communication for Faster Incident Resolution<\/h1>\n\n\n<div class=\"bs-div bs-div-4c0c357bf69b7e1367afb30b9d59be1945441399 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/es\/author\/Joshua_Roback\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/joshua-roback.jpeg\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tJoshua Roback\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">4 <\/span> Minute Read\n<\/div>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained 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href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Fes%2Fblog%2Ffaster-incident-resolution-tips%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-0d83d6d9863f92131cc95492d42e5b50c72f00bb bs-column---default bs-column--contents     \">\n<h2 class=\"wp-block-heading\">The Security Analysts\u2019 Pet Peeve<\/h2>\n\n\n\n<p>As security organizations grow more complex and interconnected, security practitioners often end up serving as a central point of collaboration with those outside their respective teams. This responsibility for cross-functional communication falls on top of their already busy day-to-day activities.<\/p>\n\n\n\n<p>A day in the life of a security operations center (<a href=\"https:\/\/swimlane.com\/blog\/what-is-a-security-operations-center-soc\/\">SOC<\/a>) analyst unfolds as follows:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/swimlane.com\/blog\/security-automation\/\">security automation<\/a> platform receives an alert. It automatically processes and enhances an alert before notifying the analyst. This provides the analyst with as much pertinent information as possible for the upcoming investigation.<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>After reviewing the case, the analyst must confirm the purpose and expected nature of the user\u2019s activity. In this example, the user is within the company but outside the security department.<br><\/li>\n\n\n\n<li>Next, the security analyst reaches out to the user and updates the case, but needs to wait for the user&#8217;s response before continuing the investigation. Meanwhile, the <a href=\"https:\/\/swimlane.com\/blog\/top-soc-analyst-challenges\/\">SOC analyst<\/a> moves on to the next alert.<br><\/li>\n\n\n\n<li>After an arbitrary amount of time, the user sees the analyst&#8217;s message and responds.<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Only then, the security analyst can continue the investigation. After task switching the analyst needs a refresher on the case details.<\/li>\n<\/ol>\n\n\n\n<p>This process proves frustrating for analysts and causes delays in the entire alert resolution. Analysts lack visibility regarding the timing for the user to reply, adding to their workload as they need to re-familiarize themselves with the case.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Power for the Practitioner: The Value of Seamless Communication&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/swimlane.com\/swimlane-turbine\/\">Swimlane Turbine<\/a> offers a collaboration module as an extension of its security automation platform capabilities. The collaboration extension uses modular and reusable components to create predefined templates to send context-aware messages to external messaging systems, such as email, Slack, or Microsoft Teams. These messages can trigger an action based on an arbitrary amount of user-defined choices, such as <em>approve, confirm, deny, or request contact<\/em>. These capabilities included in the collaboration extension make it so that non-Swimlane users easily respond to Turbine-generated messages and participate in security workflows.<\/p>\n\n\n\n<p>Keep reading to learn about <strong>the top 3 ways to take advantage of the Turbine collaboration extension<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Enhance Detection Signals with User-Centric Triage<\/h3>\n\n\n\n<p>First, the concept and scope of&nbsp; \u201cdetection\u201d is worth explaining. Detection is the aggregation and correlation of one or many events into an actionable alert. With the introduction of security automation into a modern Security Operations (<a href=\"https:\/\/swimlane.com\/solutions\/assess-secops-efficacy\/\">SecOps<\/a>) tech stack, there is an additional phase called alert decoration. Additional lookups, enrichments, and other automated activities take place to improve the understanding of the alert for the analysts.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The Turbine collaboration extension adds another additional layer of detection analysis to modern SecOps capabilities &#8211; the user-centric triage layer. The system automatically loads a predefined template, enhanced with context from the alert. The impacted user in the organization receives a message that asks questions such as &#8220;Did you perform this activity?&#8221; or &#8220;Did you log in from this location at this time?&#8221;. Subsequent automation activities are triggered based on the user&#8217;s selection from a predefined list of options.<\/p>\n\n\n\n<p>This user interaction extends the scope of detection while saving time and manual effort for the SOC analyst. This example scenario alone can save analysts hours of effort every week.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"443\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/image-2-1-1024x443.png\" alt=\"\" class=\"wp-image-37980\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/image-2-1-1024x443.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/image-2-1-300x130.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/image-2-1-768x332.png 768w, https:\/\/swimlane.com\/wp-content\/uploads\/image-2-1.png 1522w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">2. Automate Approved Actions<\/h3>\n\n\n\n<p>Not only is a security organization increasingly interconnected, but so is the information technology (IT) department as a whole. The increasing use of microservices makes it harder to completely understand how individual efforts to reduce problems are affecting the broader system. Because of this interconnectivity and complexity, it\u2019s common for threat mitigation activities to cause business disruption. A SOC analyst can\u2019t also be the subject matter expert of this interconnected infrastructure. Therefore, many security teams have to propose mitigation actions to key stakeholders before acting. This lag between asking, getting an answer, and taking action based on the answer increases the critical time for threat mitigation.&nbsp;<\/p>\n\n\n\n<p>The Turbine collaboration extension empowers analysts to send automated approval requests to subject matter experts in a fast and efficient way. Upon receiving a response from a predefined list of options, Turbine can automatically execute the mitigated action, without the need for additional analyst intervention.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"681\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.07.18\u202fAM-1024x681.png\" alt=\"\" class=\"wp-image-37977\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.07.18\u202fAM-1024x681.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.07.18\u202fAM-300x200.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.07.18\u202fAM-768x511.png 768w, https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.07.18\u202fAM.png 1368w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">3. Streamline Team Notifications<\/h3>\n\n\n\n<p>The analyst&#8217;s role, assisted by automated detections, can be compared to finding a needle in a haystack. But as telemetry sources and their volume continue to grow, the number of automated detections also increases, transforming the challenge from a needle in a haystack into a needle in a needlestack. In light of this, it is very difficult for an analyst to identify the most critical needle.<br>The <a href=\"https:\/\/swimlane.com\/swimlane-turbine\/\">Turbine<\/a> collaboration extension enables SOC analysts to send messages to a communication channel outside of the security automation platform such as Slack, or Microsoft Teams. This allows for quick initial actions from a list of predefined options. <em>detect, validate, escalate!<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"456\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.06.07\u202fAM-1024x456.png\" alt=\"\" class=\"wp-image-37976\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.06.07\u202fAM-1024x456.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.06.07\u202fAM-300x134.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.06.07\u202fAM-768x342.png 768w, https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-04-25-at-11.06.07\u202fAM.png 1316w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">See it in Action<\/h2>\n\n\n\n<p>For a more detailed walkthrough, check out our video demonstration. Witness how the <a href=\"https:\/\/swimlane.com\/swimlane-turbine\/\">Swimlane Turbine<\/a> collaboration extension makes communication a whole lot easier.<\/p>\n\n\n\n<p>In conclusion, Turbine reimagines collaboration at its core, prioritizing the improvement and acceleration of communication, and response times. This shift empowers practitioners by returning control to them. Turbine&#8217;s automation captures analysts&#8217; attention, contributing to its effectiveness in the operational landscape.<\/p>\n\n\n\n<p>If you haven&#8217;t had the chance to explore Swimlane Turbine yet, we\u2019d encourage you to request a <a href=\"https:\/\/swimlane.com\/demo\/\">demo here.<\/a>&nbsp;<\/p>\n\n\n\n<div class=\"bs-div bs-div-780504ec595335944e97a5b9e1877653f3fe2723 bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-376b4e1a5cef2a02aa9b8b4da380a43ce5363e71 bs-div---default bs-div--blog-inner-download-guide\"><style>.bs-div.bs-div-376b4e1a5cef2a02aa9b8b4da380a43ce5363e71 {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2022\/10\/download-report.png); background-position: center center;\n    background-size: cover;} <\/style><div class=\"bs-div__inner d-flex flex-wrap justify-content-center  flex-md-row-reverse align-items-md-center justify-content-md-between flex-md-nowrap  \"><div class='media-elements 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