{"id":41191,"date":"2023-02-14T22:10:41","date_gmt":"2023-02-15T05:10:41","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=41191"},"modified":"2024-11-30T11:14:56","modified_gmt":"2024-11-30T18:14:56","slug":"estudio-de-caso-de-softcat","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/es\/resources\/case-studies\/softcat\/","title":{"rendered":"Softcat supera la escasez de mano de obra en ciberseguridad con Swimlane"},"content":{"rendered":"\n<section class=\"bs-section bs-section-10c5d75d0e24ab947a64f82eee0685325c6744e2 bs-section---default bs-section--common-banner-type-two bs-section--capabilities-banner  \"><style>.bs-section.bs-section-10c5d75d0e24ab947a64f82eee0685325c6744e2{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12  col-xl-0 col-md-0 col-lg-7   bs-column-64fead420c9f230ec5e524e642e88fa88b28d681 bs-column---default     \">\n<div class=\"bs-div bs-div-8134b14887aa254d2fef20c3155c83ef60f99f08 bs-div---default bs-div--breadcrumb\"><div class=\"bs-div__inner     \">\n<ul class=\"wp-block-list\">\n<li>CASE STUDY<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-softcat-overcomes-the-cybersecurity-labor-shortage-with-swimlane\">Softcat Overcomes the Cybersecurity Labor Shortage with Swimlane<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color\">Find out more about how Swimlane helps Softcat.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-99a2ad23000f98ff5f557fd930a4c0da32e63997\"><style>.bs-pro-button-p-btn-99a2ad23000f98ff5f557fd930a4c0da32e63997 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"\/request-a-demo\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Request a Demo<\/a><\/span>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-xl-0 col-md-0 col-lg-5   bs-column-f63665b5eebcc9a351aa5fc541419da6d70c9785 bs-column---default     \"><div class=\"bs-lottie-animator bs-lottie-animator---default\" id=\"lottie-d1a0eeb6-6458-4680-8a97-c1811ecc64cf\" data-settings=\"{&quot;desktop&quot;:{&quot;settings&quot;:{&quot;animateViewPort&quot;:1,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;swimlane_banner_lines-second-list.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/swimlane_banner_lines-second-list.json&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;,&quot;oneTimePlay&quot;:true}},&quot;mobile&quot;:{&quot;breakpoint&quot;:576,&quot;settings&quot;:{&quot;animateViewPort&quot;:1,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;Mobile_banner_lines.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Mobile_banner_lines.json&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;,&quot;oneTimePlay&quot;:true}}}\"><\/div>\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/casestudysoftcat.png' class='img-fluid'   alt='Softcat case study banner representing success in overcoming the cybersecurity skills gap with Swimlane automation.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-c6e70a04332e54e20ea568898010d477d1878dd9 bs-section--common-swimlane-security bs-section--home-pp bs-section--home-swimlane-security  \"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\n<div class=\"bs-div bs-div-a1cedb5089909794ad2e3826a1a457299d268360 bs-div---default bs-div--label\"><div class=\"bs-div__inner     \">\n<p>Case Study<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-deep-color has-text-color\" id=\"h-background\">Background<\/h2>\n\n\n\n<p>The cybersecurity labor shortage is felt across the globe by all industries. This challenge is compounded by sheer volume of different tools in use impacting teams across enterprises, not the least of which are security teams. By automating repetitive processes like Phishing or SIEM alert triage Softcat enables their talent to spend their time on more critical work, and in return retains their talent.Swimlane\u2019s low-code security automation helped Softcat gain operational efficiencies and retain talent, which were key drivers for building out their cyber services offerings.<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-3cc0dbeab42d5124635ea65b226c9c04e21e150b bs-section---default bs-section--platform-turbine bs-section--common-security-automation  \"><style>.bs-section.bs-section-3cc0dbeab42d5124635ea65b226c9c04e21e150b{ background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/desktop_bg.png);background-position: center center;background-size: cover;} @media only screen and (max-width: 1280px) {.bs-section.bs-section-3cc0dbeab42d5124635ea65b226c9c04e21e150b{ \n            background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/desktop_bg.png);\n            background-image: \n              -webkit-image-set(\n                url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/desktop_bg.png) 1x\n              );\n            background-image: \n              image-set(\n                url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/desktop_bg.png) 1x\n              );\n            background-position: center center;\n            background-size: cover;} }@media only screen and (max-width: 575px) {.bs-section.bs-section-3cc0dbeab42d5124635ea65b226c9c04e21e150b{ \n            background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/mobile_bg.png);\n            background-image: \n              -webkit-image-set(\n                url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/mobile_bg.png) 1x\n              );\n            background-image: \n              image-set(\n                url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/mobile_bg.png) 1x\n              );\n            background-position: center center;\n            background-size: cover;} }<\/style><div class=\"container-fluid\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-0 col-lg-6 col-xl-5   bs-column-642f76144f38a017b7b52081c487f988073f0f5b bs-column---default bs-column--left     \">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-hub-for-managed-cybersecurity-services\">Hub for Managed Cybersecurity Services<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color\">Matthew Helling, Head of Cybersecurity Services for Softcat, describes how Swimlane serves as a System of Record.<\/p>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-0 col-lg-6 col-xl-7   bs-column-9e9a6d2119aa45065012444621f3b604f86b6004 bs-column---default bs-column--right justify-content-start  d-md-flex align-items-md-center  \"><div class='media-elements bs-media-element---default enable'>\t\t<div class=\"bs-common-image common-video-popup\">\n\t\t\t<figure class='figure 1 d-flex'>\n\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t<img src=https:\/\/swimlane.com\/wp-content\/uploads\/softcat.png class='img-fluid' alt='Softcat logo: A minimalist wordmark representing the leading global provider of managed cybersecurity services.' title='Softcat' \/>\n\t\t\t\t<\/picture>\n\t\t\t\t<figcaption class='figure-caption'><\/figcaption>\n\t\t\t<\/figure>\n\t\t\t<a href='data:text\/html, &lt;iframe width=&quot;560&quot; height=&quot;315&quot; src=&quot;https:\/\/www.youtube.com\/embed\/AsJtjJIBwiM&quot; title=&quot;YouTube video player&quot; frameborder=&quot;0&quot; allow=&quot;accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share&quot; allowfullscreen&gt;&lt;\/iframe&gt;' data-fancybox data-type='iframe' rel='fancybox-thumb' tabindex='0' data-video_data=''data-main-class=''\n                                data-click='close'\n                                data-click-slide='close'\n\t\t\t\t\t\t\t\tdata-type='iframe'><i role='img' aria-label='icon' style='background-image: url(\"\");background-position: center;background-repeat: no-repeat;' class='play-icon'><\/i><\/a>\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-c6e70a04332e54e20ea568898010d477d1878dd9 bs-section--common-swimlane-security bs-section--home-pp bs-section--home-swimlane-security  \"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\n<div class=\"bs-div bs-div-a1cedb5089909794ad2e3826a1a457299d268360 bs-div---default bs-div--label\"><div class=\"bs-div__inner     \">\n<p>Key Challenges<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-deep-color has-text-color has-large-font-size\" id=\"h-no-company-is-immune-to-the-cybersecurity-skills-shortage\">No Company is Immune to the Cybersecurity Skills Shortage<\/h2>\n\n\n\n<p>Matt Helling, Softcat\u2019s head of Cyber Services business, shares, \u201cAs clients continue to mature their cybersecurity practice internally, they are having to adopt more platforms. To manage these platforms they need more staff. To grow their staff, they need to find and recruit qualified people and then continuously nurture and develop them. It\u2019s very difficult. We built our services to try and eradicate some of those issues, to essentially take the platform problem and people problem away from our customers and take it on ourselves.\u201d<\/p>\n\n\n\n<p>Softcat realized early on that the same cybersecurity labor shortage felt by their customer would affect them, too. Even though their location in Marlow, just outside of London, provides high availability to talent, it\u2019s also hyper-competitive and expensive to hire headcount. In order to build out Softcat\u2019s service offering, they needed to hire, train, develop, and retain a core group of security analysts to support their customers.<\/p>\n\n\n\n<p>To keep this group of top, hard to recruit, analysts engaged Softcat needed to limit the amount of tedious alert management they were requiring analysts to do. Mundane or overly repetitive work is not a good use of a senior analyst\u2019s time. The dilemma is compounded by the fact that it cannot be solved by passing manual alert triage off to junior analysts who are not skilled enough to handle high-volumes of alerts. This is how threats get buried in noise, and mistakes are made. Although 99.9% of alerts are very low risk, it only takes missing a tiny percentage of high-risk alerts to put both Softcat, and their customers, in a vulnerable position.<\/p>\n\n\n\n<p>Softcat knew that automation was the only way to truly solve this complex problem. They needed a robust automation platform that would take the manual labor of trafficking every alert off the staff and allow them to free their time for critical events and analytical work.<\/p>\n\n\n\n<p>Managed service providers (MSPs) oversee multiple clients\u2019 infrastructures and this leads to thousands, if not tens of thousands, of incoming alerts that all need some level of action. Without automation, this requires a human to investigate each alert and go from platform to platform to platform to close a ticket. With that volume of alerts, it\u2019s inevitable that something critical will be missed.<\/p>\n\n\n\n<p>Analysts also get burned out on monotonous work, like constantly triaging low-fidelity alerts. They didn\u2019t become a forensic analyst or security analyst to just sit and close out tickets all day. They\u2019d rather be doing strategic work, and their skills are in high demand so it is not hard for analysts to find opportunities to grow, develop, and build out their skills.<\/p>\n\n\n\n<p>Outside of London, provides high availability to talent, it\u2019s also hyper-competitive and expensive to hire headcount. In order to build out Softcat\u2019s service offering, they needed to hire, train, develop, and retain a core group of security analysts to support their customers.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-88ed266a79413e46187ab8b34cf9b04354ec609f bs-section---default bs-section--common-customer-stories bs-section--solution-pp bs-section--common-progress-bar  \"><style>.bs-section.bs-section-88ed266a79413e46187ab8b34cf9b04354ec609f{ background-color: #eef4fa;} <\/style><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\n<h2 class=\"wp-block-heading has-text-align-center has-grey-1-color has-text-color\" id=\"h-straight-from-the-source\">Straight from the Source<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\t<div id=\"slider-1ac198a4bb6282c35d4ea10cfb4355732b9174e8\"\n\t\tclass=\"bs-slider bs-slider---default\">\n\t\t<div id=\"slider-1ac198a4bb6282c35d4ea10cfb4355732b9174e8-content\" class=\"slick-slider\"\n\t\t\tdata-slick='{\"responsive\":[{\"breakpoint\":9999,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":true,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}},{\"breakpoint\":576,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":false,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}},{\"breakpoint\":992,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":false,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}},{\"breakpoint\":1200,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":true,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}}]}'\n\t\t\t\n\t\t>\t\t\t<div class=\"slick-slide-wrapper\" >\n\t\t\t\t\n\n<div class=\"bs-div bs-div-d3525b9ad498f8764f9e039c2bd561d1959aed18 bs-div---default bs-div--left\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/matt-helling-softcat-scaled.jpeg' class='img-fluid'   alt='Softcat office interior representing the technical partnership and workspace of the leading IT reseller.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-3d1029acd0e0e879a4be031aed9dc7627a8a918e bs-div---default bs-div--right\"><style>.bs-div.bs-div-3d1029acd0e0e879a4be031aed9dc7627a8a918e {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/customer-bg.png); background-position: center center;\n    background-size: cover;} @media only screen and (max-width: 1280px) {.bs-div.bs-div-3d1029acd0e0e879a4be031aed9dc7627a8a918e {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/customer-stories.png); \n            background-image: \n            -webkit-image-set(\n              url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/customer-stories.png) 1x\n            );\n          background-image: \n            image-set(\n              url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/customer-stories.png) 1x\n            ); \n            background-position: center center;\n            background-size: cover;}}@media only screen and (max-width: 575px) {.bs-div.bs-div-3d1029acd0e0e879a4be031aed9dc7627a8a918e {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/customer-stories.png); \n            background-image: \n            -webkit-image-set(\n              url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/customer-stories.png) 1x\n            );\n          background-image: \n            image-set(\n              url(https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/customer-stories.png) 1x\n            ); \n            background-position: center center;\n            background-size: cover;}}<\/style><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/softcat_logo.png' class='img-fluid'   alt='Softcat logo: A purple oval wordmark representing the leading IT infrastructure and service provider.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n\n<div class=\"bs-div bs-div-fbb78b887198cd909a1c6b39ec7a8acda89e2bef bs-div---default\"><div class=\"bs-div__inner     \">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With Swimlane, we didn&#8217;t have to try and fit our outcome into a preconceived box that had already been developed. Swimlane allowed us to build something that worked for us and how we operate.<\/p>\n<cite><strong>Matthew Helling<br><\/strong>Head of Cybersecurity Services<\/cite><\/blockquote>\n\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2022\/12\/quote-icon.png' class='img-fluid'   alt='Client testimonial symbol representing industry peer endorsements and verified customer success stories.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\t\t\t<\/div>\t\t<\/div>\n\t<\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-1b9776e01b93e2d5f1ee010e1b141c60fd978048 bs-section--common-swimlane-security bs-section--home-pp bs-section--home-swimlane-security  \"><style>.bs-section.bs-section-1b9776e01b93e2d5f1ee010e1b141c60fd978048{ background-color: #eef4fa;} <\/style><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\n<div class=\"bs-div bs-div-a1cedb5089909794ad2e3826a1a457299d268360 bs-div---default bs-div--label\"><div class=\"bs-div__inner     \">\n<p>SOLUTION<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-deep-color has-text-color has-large-font-size\" id=\"h-why-swimlane\">Why Swimlane<\/h2>\n\n\n\n<p>Benefits:<\/p>\n\n\n\n<div class=\"bs-div bs-div-faa2050c28180b142b56b13f3df1f9c1d62c9aa8 bs-div---default bs-div--custom-list-style\"><div class=\"bs-div__inner     \">\n<ul class=\"wp-block-list\">\n<li>Retain talented security professionals<\/li>\n\n\n\n<li>Reduce risk through more consistent response<\/li>\n\n\n\n<li>Greater visibility across disparate systems<\/li>\n\n\n\n<li>Immediate savings of 4 staff<\/li>\n\n\n\n<li>Improved customer experience<\/li>\n\n\n\n<li>Enable rapid services scaling<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\n<p>\u201cAs we saw more customers wanting to come onboard, we knew that we had to bring automation in,\u201d stated Helling. \u201cWe actually ended up expediting our automation capabilities 12 months early in our planning because of the volume of customers we were onboarding.\u201d<\/p>\n\n\n\n<p>Justifying the value of automation to internal stakeholders at Softcat was straightforward and quick. In their analysis, they looked at the number of customers coming onboard and the projected volume of alerts and tickets that were likely to get generated. They knew that without automation they would need to hire several more people in order to cover that volume of data. Understanding the cost of acquiring and training new talent, it quickly became obvious that investing in automation was the easiest, fastest, and most cost-effective way to grow the business.<\/p>\n\n\n\n<p>In their journey to find an automation solution, Softcat first defined what use cases they needed to focus their efforts on in order to save their team the most time without compromising the level of service Softcat provides its customers. Once the priority use cases were defined, they sent out an RFP to five vendors to learn how each would meet their requirements. Softcat narrowed the vendor&#8217;s responses down to three finalists, of which Swimlane was ultimately chosen.<\/p>\n\n\n\n<p>Many Security Orchestration Automation and Response (SOAR) vendors tout their out-of-the-box content and playbooks. While Swimlane\u2019s low-code automation platform does offer these capabilities too, Swimlane stood out to Helling because of its strong automation engine. Its workflow and technology agnostic approach means that customers can customize use cases to fit their particular environments. \u201cWith Swimlane, we didn&#8217;t have to try and fit our outcome into a preconceived box that had already been developed. Swimlane allowed us to build something that worked for us and how we operate,\u201d said Helling.<\/p>\n\n\n\n<p>Another related capability that stood out about Swimlane\u2019s platform when compared to other SOAR vendors was the ability for Swimlane to automate processes beyond the security operations center (SOC). Softcat found that other platforms were focused solely on security use cases. \u201cWhat we like about Swimlane is the fact that it also allows our internal IT department to automate certain processes like JMLs (joiners, movers, leavers). Additionally, we have other services within the business that are interested in how they can utilize the platform.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-c6e70a04332e54e20ea568898010d477d1878dd9 bs-section--common-swimlane-security bs-section--home-pp bs-section--home-swimlane-security  \"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\n<div class=\"bs-div bs-div-a1cedb5089909794ad2e3826a1a457299d268360 bs-div---default bs-div--label\"><div class=\"bs-div__inner     \">\n<p>RESULTS<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-deep-color has-text-color has-large-font-size\" id=\"h-quick-wins-with-automation\">Quick Wins with Automation<\/h2>\n\n\n\n<p>When employees incorrectly enter a password too many times, they get locked out. As innocent as this is, it was the number one use case for Softcat to solve because it would create thousands of tickets each month. This would require analysts to spend anywhere from three and eight minutes to resolve, while the employee remains locked out and unproductive.<\/p>\n\n\n\n<p>At an average of five and a half minutes per ticket this low-risk use case would have demanded more headcount or automation. After the quick fix of automating this use case, Softcat built out additional use cases covering a variety of areas, such as custom reporting.<\/p>\n\n\n\n<p><strong>30% Growth in Customer Acquisition: <\/strong>Return on Investment (ROI) on technology investments is critical. Swimlane makes it easy to track ROI through intuitive dashboards and reporting. One of the biggest impacts noted by Softcat is around the costs associated with adding each new customer. So far, Softcat has automated 14 use cases through Swimlane\u2019s platform, enabling them to onboard 30% more customers with no headcount increase. And their team still has bandwidth to increase capacity beyond this.<\/p>\n\n\n\n<p><strong>System of Record for Security<\/strong>: A major benefit of Swimlane\u2019s integrations with other solutions in Softcat\u2019s environment is that their analysts can use Swimlane as their primary interface to interact with these solutions. When they deployed a new SIEM after implementing Swimlane, they realized early on that it would be much easier to integrate through Swimlane rather than try and train people to use yet another platform.<br><strong>Retain and Grow Security Talent:<\/strong> Swimlane has also allowed Softcat to invest in and promote their staff. The level-one analysts they brought in originally to handle the high volume of alerts have now had their time freed up. This has allowed Softcat to further train and develop these analysts and promote them into more senior positions. As Helling pointed out, \u201cThis investment in our people allows us to retain those people.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-6cc067f09205a2380154c89d6b26eff12b7644ec bs-section---default bs-section--home-resources bs-section--platform-learn-more-about  \"><style>.bs-section.bs-section-6cc067f09205a2380154c89d6b26eff12b7644ec{ background-color: #eef4fa;} <\/style><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-0  col-md-4 col-lg-4   bs-column-8fbecb4c5b10d088ed247fee0ecb4a0fc3013bc4 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d04ee97c41f bs-single-post---default bs-single-post--home-resources enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/blog\/incomm-payments-customer-story\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/incomm_msthead.webp' class='img-fluid' alt='' title='Incomm_Msthead' loading=\"lazy\"  \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Blog<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h3>Why InComm Payments Chose Swimlane to Unite Its Tech Stack<\/h3>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-0  col-md-4 col-lg-4   bs-column-8fbecb4c5b10d088ed247fee0ecb4a0fc3013bc4 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d04ee97e770 bs-single-post---default bs-single-post--home-resources enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/blog\/automated-security-operations-mssp\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/01.16.18-security-operations-1.png' class='img-fluid' alt='' title='1' loading=\"lazy\"  \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Blog<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <p>Automated security operations for managed security service providers (MSSP)<\/p>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-0  col-md-4 col-lg-4   bs-column-8fbecb4c5b10d088ed247fee0ecb4a0fc3013bc4 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d04ee980358 bs-single-post---default bs-single-post--home-resources enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/blog\/procircular-security-automation-customer-story\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/PRO_CIRC.webp' class='img-fluid' alt='' title='PRO_CIRC' loading=\"lazy\"  \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Blog<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h3>ProCircular Maximizes Security Operations with Flexible Low-Code Automation<\/h3>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-cbbb18bbb6dec8128ae92b9cb146d4d87f7216de bs-section---default bs-section--common-ready-to-get-started bs-section--ready-to-get-started  \"><style>.bs-section.bs-section-cbbb18bbb6dec8128ae92b9cb146d4d87f7216de{ background-color: #000743;} <\/style><div class=\"container-fluid\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-7   bs-column-fadfbbf28a7232f94743812857338543ad51e608 bs-column---default     \">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-explore-swimlane-turbine\">Explore Swimlane Turbine<\/h2>\n\n\n\n<p>The world\u2019s most capable security automation platform<\/p>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-5   bs-column-90c87b92d83cd0e237bf56e32bfd4e872fc66b08 bs-column---default     \">\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-b8b1c4303e6ab99a59ce9b45b73d3e126dbd7d89\"><style>.bs-pro-button-p-btn-b8b1c4303e6ab99a59ce9b45b73d3e126dbd7d89 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/swimlane-turbine\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Explore Turbine<\/a><\/span>\n\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2022\/12\/ready-to-start.png' class='img-fluid'   alt='Abstract blue gradient background: Conceptual geometric imagery for modern SaaS and cloud-native interfaces.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":30219,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"disable_iframe":false,"enable_lazy_loading":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","featured_page_list":[],"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"tags":[],"resource-type":[140],"resource-topic":[218,139,136],"resource-industry":[],"blog-category":[],"class_list":["post-41191","sw_resource","type-sw_resource","status-publish","has-post-thumbnail","hentry","resource-type-case-studies","resource-topic-alert-management","resource-topic-customers","resource-topic-soar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Softcat Overcomes the Cybersecurity Labor Shortage with Swimlane - AI Security Automation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swimlane.com\/es\/recursos\/estudios-de-caso\/gato-suave\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Softcat Overcomes the Cybersecurity Labor Shortage with Swimlane\" \/>\n<meta property=\"og:url\" content=\"https:\/\/swimlane.com\/es\/recursos\/estudios-de-caso\/gato-suave\/\" \/>\n<meta property=\"og:site_name\" content=\"AI Security Automation\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-30T18:14:56+00:00\" \/>\n<meta property=\"og:image\" 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