{"id":51210,"date":"2025-10-20T09:47:03","date_gmt":"2025-10-20T15:47:03","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=51210"},"modified":"2026-03-08T23:47:39","modified_gmt":"2026-03-09T05:47:39","slug":"descripcion-general-del-soporte-de-carriles-2","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/es\/resources\/datasheets\/datasheets\/support-packages\/","title":{"rendered":"Descripci\u00f3n general del soporte de carriles"},"content":{"rendered":"<section class=\"bs-section bs-section-4b500e99ef8cdebaf3ddaa6a36e7fb461e386ddc bs-section---default bs-section--common-header-with-form\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\"bs-column col-sm-12   bs-column-601afe1d46256d3b13b7ac6679644286e4c6669e bs-column---default\"><div class=\"bs-lottie-animator bs-lottie-animator---default\" id=\"lottie-c7d5ff8e-a115-40ae-aecb-0a84b90fe739\" data-settings=\"{&quot;desktop&quot;:{&quot;settings&quot;:{&quot;animateViewPort&quot;:0.5,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;Contact_lines1.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:1,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Contact_lines1.json&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;}},&quot;mobile&quot;:{&quot;breakpoint&quot;:576,&quot;settings&quot;:{&quot;animateViewPort&quot;:50,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;}}}\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"bs-row row   bs-row---default\">\n<div class=\"bs-column  col-sm-0 col-md-10   bs-column-d4f201cab41f0341a7cbb32888b9ef9b39ce8318 bs-column---default\">\n<p class=\"common-header__blue-text has-blue-color has-text-color\" style=\"font-size:18px;text-transform:uppercase\"><span>Fichas t\u00e9cnicas<\/span><\/p>\n\n\n<h1 style=\"font-style:normal;font-weight:400;\" class=\"common-header__gated-page wp-block-post-title has-text-color has-black-color\">Descripci\u00f3n general del soporte de carriles<\/h1>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Aseg\u00farese de que su equipo reciba la asistencia adecuada cuando m\u00e1s lo necesita con el Soporte de Swimlane. Esta hoja de datos ofrece una descripci\u00f3n general de nuestras opciones de Soporte Premium y Est\u00e1ndar, destacando las caracter\u00edsticas clave, los tiempos de respuesta y los niveles de prioridad.<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"bs-column  col-sm-0 col-md-12   bs-column-5c965a622edf4209812894e81416a84e7ad33ed8 bs-column---default\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t\t<div class=\"wppdfemb-frame-container-1\" style=\"-webkit-overflow-scrolling:auto;\">\n\t\t\t<iframe class=\"pdfembed-iframe nonfullscreen wppdf-emb-iframe-1\"\n\t\t\t\tsrc=\"https:\/\/swimlane.com\/es\/?pdfemb-data=eyJwZGZJRCI6NTQyNjMsInVybCI6Imh0dHBzOlwvXC9zd2ltbGFuZS5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcL1N3aW1sYW5lU3VwcG9ydF9EYXRhc2hlZXRfRmViMjAyNi5wZGYiLCJUcnBDb250ZW50UmVzdHJpY3Rpb24iOnsicmVzdHJpY3Rpb25fdHlwZSI6ImV4Y2x1ZGUiLCJzZWxlY3RlZF9sYW5ndWFnZXMiOltdLCJwYW5lbF9vcGVuIjp0cnVlfSwiaW5kZXgiOjEsIndtX3RleHQiOiIifQ\"\n\t\t\t\t\t\t\t\tdata-pdf-id=\"54263\"\n\t\t\t\tdata-pdf-index=\"1\"\n\t\t\t\tstyle=\"border:none;width:100%;max-width:100%;height:100vh;\"\n\t\t\t\tscrolling=\"yes\">\n\t\t\t<\/iframe>\n\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-aa6eb5dfda60c91b965e7c072905992179763573 bs-section---default bs-section--related-items\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\"bs-column col-sm-12   bs-column-601afe1d46256d3b13b7ac6679644286e4c6669e bs-column---default\">\n<h2 class=\"wp-block-heading has-deep-color has-text-color\" id=\"h-you-might-also-be-interested-in\">Tambi\u00e9n te podr\u00eda interesar<\/h2>\n<\/div>\n\n\n\n<div class=\"bs-column col-sm-0 col-md-12   bs-column-b43fa869b558d43fa93bdd41503b8820f2f54817 bs-column---default\">\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\"bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default\">\t\t\t\t\t<div class=\"bs-post bs-post-6a1ba22345a5d bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/resources\/datasheets\/implementation-service\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/OG-Implemenation-Service-datasheet.png' class='img-fluid' alt='El servicio de implementaci\u00f3n de Swimlane' title='Ficha t\u00e9cnica del Servicio de Implementaci\u00f3n de OG'   \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Ficha de datos<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>El servicio de implementaci\u00f3n de Swimlane<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Leer m\u00e1s<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default\">\t\t\t\t\t<div class=\"bs-post bs-post-6a1ba22347227 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/resources\/datasheets\/technical-account-manager-service\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/OG-TAM-datasheet-1.png' class='img-fluid' alt='Servicio de gesti\u00f3n de cuentas t\u00e9cnicas de Swimlane ' title='Ficha t\u00e9cnica del OG TAM'   \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Ficha de datos<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Servicio de Gerente de Cuentas T\u00e9cnicas<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Leer m\u00e1s<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default\">\t\t\t\t\t<div class=\"bs-post bs-post-6a1ba2234875e bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/resources\/datasheets\/swimlane-customer-experience\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure class='figure'>\n                                <img src='https:\/\/swimlane.com\/wp-content\/uploads\/OG-CX-Accelerated-AI-datasheet.png' class='img-fluid' alt='Experiencia del cliente en Swimlane' title='Ficha t\u00e9cnica de IA acelerada OG CX'   \/>\n                                <figcaption class='figure-caption'><\/figcaption>\n                            <\/figure>\n                        <\/div><div class=\"bs-post__details\">    <div class=\"bs-post__category bs-post-taxonomy_resource-type\">\n        <span>Ficha de datos<\/span>    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>La experiencia del cliente de Swimlane<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Leer m\u00e1s<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":43,"featured_media":51214,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"Swimlane Premium & Standard Support Plans 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