{"id":52321,"date":"2025-12-16T09:00:00","date_gmt":"2025-12-16T16:00:00","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=52321"},"modified":"2025-12-16T15:34:42","modified_gmt":"2025-12-16T22:34:42","slug":"como-swimlane-reduce-el-mttr-a-la-mitad","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/es\/blog\/how-swimlane-cut-mttr-in-half\/","title":{"rendered":"Dentro de nuestro SOC de IA: C\u00f3mo Swimlane redujo el tiempo medio de reparaci\u00f3n (MTTR) a la mitad"},"content":{"rendered":"\n\n\n<section class=\"bs-section bs-section-f49668dca89a07af4c4bed27713f079b6839f643 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-f49668dca89a07af4c4bed27713f079b6839f643{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-3c02e72bbbdd27fbc2206a57dc520373f8b450b2 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datetime=\"2025-12-16T09:00:00-07:00\">Dic 16, 2025<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Inside Our AI SOC: How Swimlane Cut MTTR in Half<\/h1>\n\n\n<div class=\"bs-div bs-div-f106fb945b2c4610a440b9e5b4f63c0c1cbbec02 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/es\/author\/Michael_Lyborg\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/lyborg.png\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tMichael Lyborg\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">3 <\/span> Minute Read\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n\n\n<section class=\"bs-section 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href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Fes%2Fblog%2Fhow-swimlane-cut-mttr-in-half%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-5fcbee853797bef68c609dd2715f511e3ead78a3 bs-column---default bs-column--contents     \">\n<h2 class=\"wp-block-heading\" id=\"h-inside-our-ai-soc-how-swimlane-cut-mttr-in-half\">Inside Our AI SOC: How Swimlane Cut MTTR in Half<br><\/h2>\n\n\n\n<p>At Swimlane, our <a href=\"https:\/\/swimlane.com\/product\/soc-automation-solution\/\">Security Operations Center (SOC)<\/a> isn&#8217;t just a defensive line; it&#8217;s our real-time innovation lab. We leverage this environment to push the boundaries of security operations (<a href=\"https:\/\/swimlane.com\/solutions\/assess-secops-efficacy\/\">SecOps<\/a>), unifying global cloud operations, enterprise IT, and risk &amp; vulnerability management into a single, centralized program powered by the <a href=\"https:\/\/swimlane.com\/swimlane-turbine\/\">Swimlane Turbine<\/a> agentic AI automation platform.<br><br>Inside our team&#8217;s operations, every alert, investigation, and resolution is an opportunity to refine our processes. With all our security workflows unified in Turbine, our analysts collaborate closely, experimenting with new processes and pushing AI capabilities to the limit. We are constantly asking: \u201cHow can we make this process faster, smarter, and more autonomous within Turbine?\u201d&nbsp;<br><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-before-ai-manual-steps-and-repetitive-investigations\">Before AI: Manual Steps and Repetitive Investigations<\/h2>\n\n\n\n<p>Before we centralized our operations on Turbine, our <a href=\"https:\/\/swimlane.com\/blog\/reducing-security-operations-mttd-mttr\/\">mean time to resolution (MTTR)<\/a> hovered around six hours. Even as our automation and orchestration matured, my team still faced friction from manual triage steps, repetitive investigations, and context switching across disparate tools. We knew we had a ceiling we needed to break through.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-our-journey-to-a-more-nbsp-autonomous-soc\">Our Journey to a More&nbsp;Autonomous SOC<\/h2>\n\n\n\n<p>Between 2021 and 2025, our SOC progressively automated <a href=\"https:\/\/swimlane.com\/solutions\/use-cases\/siem-alert-triage\/\">alert triage<\/a> and <a href=\"https:\/\/swimlane.com\/platform\/case-management\/\">case management<\/a> workflows, reducing our <a href=\"https:\/\/swimlane.com\/blog\/reducing-security-operations-mttd-mttr\/\">MTTR<\/a> from 6 hours to 30 minutes. The next phase, and the real game-changer, came with the introduction of <a href=\"https:\/\/swimlane.com\/platform\/ai\/\">Hero AI<\/a>, a collection of agentic and generative AI capabilities available within Turbine.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-b8922dd69c9e93502875605b9978ad80ead7f2ea\"><style>.bs-pro-button-p-btn-b8922dd69c9e93502875605b9978ad80ead7f2ea .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/resources\/reports\/autonomous-soc-enablement-guidebook\/\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Analyst Report: Your Guidebook for Autonomous SOC Enablement<\/a><\/span>\n\n\n\n<p>We were the first to deploy these <a href=\"https:\/\/swimlane.com\/news\/ai-agents-case-management\/\">Hero AI agents<\/a> directly within Turbine. It felt like adding autonomous experts to our team, providing context-aware reasoning in real-time through the incident lifecycle, which drastically accelerates triage and eliminates routine manual overhead.<br><\/p>\n\n\n\n<div class=\"bs-div bs-div-8d5175a48f2cd3ca3bdd0365063b72cdbcca3051 bs-div---default bs-div--blog-inner-light\"><div class=\"bs-div__inner     \">\n<p><em>What are Hero AI Agents? Hero <\/em><a href=\"https:\/\/swimlane.com\/blog\/ai-agents\/\"><em>AI Agents<\/em><\/a><em> are autonomous AI entities embedded within the Turbine platform. Unlike reactive tools, these agents are capable of understanding complex security goals, planning multi-step solutions for threat detection and response, and executing actions with minimal human intervention. They are designed to move security operations from passive tools to proactive collaborators.<\/em><\/p>\n<\/div><\/div>\n\n\n\n<p>We rely on four primary agents to drive our autonomous operations:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Verdict Agent:<\/strong> This agent is probably the one we leverage the most. It utilizes all available current, linked, and historical case context, including Knowledge Base articles, linked case history, threat intelligence, and analyst notes, to autonomously generate a verdict, mirroring analyst judgment.<\/li>\n\n\n\n<li><strong>Threat Intelligence Agent: <\/strong>This agent is a game-changer for threat intel. It&#8217;s built to aggregate and analyze data from all our utilized sources, including VirusTotal, Cisco Umbrella, and RecordedFuture, and provides a unified, cross-source analysis directly in the case file.<\/li>\n\n\n\n<li><strong>MITRE ATT&amp;CK &amp; D3FEND Agent:<\/strong> This one is critical for operational clarity. It&#8217;s trained to automatically map vendor security alerts to standardized attack and countermeasure techniques, giving my team a universally understood language for tactics and defense across the board. This standardization is huge for a consistent response.<\/li>\n\n\n\n<li><strong>Investigation Agent:<\/strong> The key to our efficiency. It automatically builds and executes a full investigation plan, providing end-to-end analysis from a single unified interface. This is how we eliminate all that wasted context switching and accelerate triage with valuable AI-generated summaries, timelines, and recommended actions.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/AI-Agent-1024x614.png\" alt=\"AI Agent\" class=\"wp-image-52359\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/AI-Agent-1024x614.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/AI-Agent-300x180.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/AI-Agent-768x461.png 768w, https:\/\/swimlane.com\/wp-content\/uploads\/AI-Agent-1536x921.png 1536w, https:\/\/swimlane.com\/wp-content\/uploads\/AI-Agent.png 1822w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-measurable-impact-from-hero-ai\">Measurable Impact from Hero AI<\/h2>\n\n\n\n<p>Since deploying our Hero AI agents in Turbine, our internal SOC has seen significant operational efficiencies and cost savings.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In 30 days we observed:\n<ul class=\"wp-block-list\">\n<li>MTTR was dramatically cut by 51%, falling from 18 minutes to 8.75 minutes.<br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Weekly:\n<ul class=\"wp-block-list\">\n<li>We saved roughly 60 hours of \u201chuman time\u201d<br><\/li>\n\n\n\n<li>The operational cost savings amounted to $2,600, a figure equivalent to the annual labor cost of one Tier-1 analyst when extrapolated.<br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Current:\n<ul class=\"wp-block-list\">\n<li>We autonomously close&nbsp; ~350 cases per week<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-assisted-to-ai-security-operations\">From Assisted to AI Security Operations<\/h2>\n\n\n\n<p>Hero AI doesn\u2019t just accelerate resolution; it builds confidence through consistency and explainability. The Swimlane SOC team utilized the data from ~35,000 human investigations Hero AI to benchmark, verify and tune our prompt. We are currently at 10 use cases with fully autonomous operations. We observed notable improvements in trust, accuracy, and cost optimization, thanks to better token efficiency and expanded context windows.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ready-to-scale-your-ai-soc-blueprint-is-here\">Ready to Scale? Your AI SOC Blueprint is Here<\/h2>\n\n\n\n<p>The convergence of AI and advanced automation in Turbine truly empowered our SOC to comfortably reach a sub-15-minute MTTR and accelerate our move toward autonomous case closure at scale. What started as a focused push to reduce manual work has now evolved into a clear blueprint for an <a href=\"https:\/\/swimlane.com\/blog\/ai-soc\/\">AI SOC<\/a>, where AI agents deliver real-time triage, explainable verdicts, and one-click response, all from a unified interface.<br><br>As I was reflecting on our incredible milestones, I asked Kevin Mata, our Director of Cloud Operations, for his thoughts: \u201cHero AI has transformed how we run our SOC, accelerating operations while continuously learning and improving. Every case we close makes the next one faster, smarter, and increasingly more autonomous.\u201d<\/p>\n\n\n\n<p>If my team can achieve these results internally, any organization looking to scale security operations will succeed, leveraging Turbine. This model is the proven future of security operations.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"bs-div bs-div-91103da672f431009115c2b4dd3e89284290a37b bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-4fe0eefcb808d727f309a7bf5ddab130b6fba383 bs-div---default bs-div--blog-inner-download-guide\"><style>.bs-div.bs-div-4fe0eefcb808d727f309a7bf5ddab130b6fba383 {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2022\/10\/download-report.png); background-position: center center;\n    background-size: cover;} <\/style><div class=\"bs-div__inner d-flex flex-wrap justify-content-center  flex-md-row-reverse align-items-md-center justify-content-md-between flex-md-nowrap  \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/AI-Agents-for-CM_SOC-Extension_Nov2025.png' class='img-fluid'   alt='roi report swimlane security automation' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n\n<div class=\"bs-div bs-div-2aebcd1b2c11849d7c87d8462be32842b8c42b50 bs-div---default\"><div class=\"bs-div__inner     \">\n<h3 class=\"wp-block-heading\" id=\"h-swimlane-ai-agents-demo\">Swimlane AI Agents Demo<\/h3>\n\n\n\n<p>Get a live demo of the Swimlane Turbine agentic AI automation platform to see how it can help you handle 99% of your tier 1 SOC tasks.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow-small bs-pro-button-p-btn-774e4aafef2653f4584b33716d5ee2a0c4e8c7dd\"><style>.bs-pro-button-p-btn-774e4aafef2653f4584b33716d5ee2a0c4e8c7dd .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/demo\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Request a demo<\/a><\/span>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-3   bs-column-4ffac197d945e44dadadc9d8f52ba4737135ba21 bs-column---default     \">\n\n\n<div class=\"bs-div bs-div-685a1b01df94aa255c335d03b57561a286e387aa bs-div---default bs-div--related-posts bs-div--right-sticky-related-posts\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\" id=\"h-related-resources\">Related Resources<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d0401b3cfa7 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/news\/ai-agents-case-management\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__title\">\n        <h5>Swimlane Speeds Security Triage with First-of-Their-Kind AI Agents for Case Management<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d0401b3e5ec bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/resources\/videos\/turbine-ciso-value\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__title\">\n        <h5>The Value of Swimlane Turbine for CISOs<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"bs-div bs-div-7a5be0abd58610f08cf9c9d564fee477ee90844a bs-div---default bs-div--blog-inner-single-post\"><div class=\"bs-div__inner     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d0401b409ca bs-single-post---default bs-single-post--home-resources-alt enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/resources\/reports\/autonomous-soc-enablement-guidebook\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class='bs-post__image'>\n                            <figure 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