{"id":9774,"date":"2023-02-28T00:00:00","date_gmt":"2023-02-28T07:00:00","guid":{"rendered":"https:\/\/swimlane.com\/resource\/soar-case-management\/"},"modified":"2025-12-10T02:52:37","modified_gmt":"2025-12-10T09:52:37","slug":"gestion-de-casos-de-soar","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/es\/blog\/soar-case-management\/","title":{"rendered":"Esto es lo que debe incluir la gesti\u00f3n de casos de una plataforma SOAR"},"content":{"rendered":"\n\n\n<section class=\"bs-section bs-section-f49668dca89a07af4c4bed27713f079b6839f643 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-f49668dca89a07af4c4bed27713f079b6839f643{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-3c02e72bbbdd27fbc2206a57dc520373f8b450b2 bs-column---default bs-column--right d-flex flex-column justify-content-end    \"><figure class=\"wp-block-post-featured-image\"><img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/Case_Mgmt_Masthead.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Case management dashboard interface for security incident tracking.\" style=\"object-fit:cover;\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/Case_Mgmt_Masthead.png 1120w, https:\/\/swimlane.com\/wp-content\/uploads\/Case_Mgmt_Masthead-300x178.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/Case_Mgmt_Masthead-1024x609.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/Case_Mgmt_Masthead-768x457.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/figure><\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-6   bs-column-6a13826d98ae006805bf00373c567a95c3c65a9a bs-column---default d-flex flex-column    \"><div class=\"wp-block-post-date\"><time datetime=\"2023-02-28T00:00:00-07:00\">Feb 28, 2023<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Here\u2019s What a SOAR Platform\u2019s Case Management Should Include<\/h1>\n\n\n<div class=\"bs-div bs-div-f106fb945b2c4610a440b9e5b4f63c0c1cbbec02 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/es\/author\/Katie_Bykowski\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/author_Katie_Bykowski.jpg\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tKatie Bykowski\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">4 <\/span> Minute Read\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n\n\n\n\n<section class=\"bs-section 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href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Fes%2Fblog%2Fsoar-case-management%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-5fcbee853797bef68c609dd2715f511e3ead78a3 bs-column---default bs-column--contents     \">\n<p><span style=\"font-weight: 400;\">When you hear <\/span><a href=\"https:\/\/swimlane.com\/blog\/what-is-soar\"><span style=\"font-weight: 400;\">security orchestration, automation and response (SOAR)<\/span><\/a><span style=\"font-weight: 400;\">, case management isn&#8217;t typically the first thing that comes to mind. But case management is a fundamental component of a sophisticated <\/span><a href=\"https:\/\/swimlane.com\/blog\/meet-swimlane-turbine\"><span style=\"font-weight: 400;\">SOAR platform<\/span><\/a><span style=\"font-weight: 400;\"> and is where it truly comes to life for a security team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SOAR platforms consolidate disparate tools and run complex automated workflows. However, effective case management takes things a step further by giving security analysts access to a single case record view to analyze dynamically and interact with all data and components related to an incident.<\/span><\/p>\n<h3><em><span style=\"font-weight: 400;\">What is Case Management?<\/span><\/em><\/h3>\n<p><span style=\"font-weight: 400;\">Case management involves the collection, analysis, enrichment and response to security-related alerts and events in a single collaboration hub. Threats are identified and prioritized based on their risk level. Depending on the severity of the threat, the SOAR platform can automate the incident response process or alert SOC analysts for human intervention. Robust case management capabilities will also provide additional context, such as past similar alerts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Case management is a key component of any modern SOAR platform. Here are the top characteristics your SOAR should include for worthwhile case management:<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Ease of Use<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">SOAR platforms should deliver rapid, automated insights by centralizing alert data from multiple sources. Those insights should be presented in an easy-to-understand visual format. Ease of use is critical.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ideal scenario includes the ability to incorporate visualization directly within the individual case record, including views pulled in from third-party systems to facilitate incident resolution and enable analysts to work within standardized processes.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Enriched Incident Data in Real-time<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are only so many hours in a day. Analysts shouldn\u2019t spend most of their time gathering information manually. Instead, a modern SOAR platform analyzes and enriches incident data in real-time to speed up the human decision-making process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It recognizes alerts from multiple sources and is able to analyze them for similarities. When severe alerts arise from a single event, a SOAR platform should automatically add them to a single case, keeping the team from duplicating efforts and hunting for details in various places.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This streamlines case management, allowing analysts to manage more cases in less time.It also helps analysts institutionalize business processes that can ensure compliance standards are maintained.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Automated Detection &amp; Analysis Across Tools<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Rather than acting only as an evidence locker, a SOAR platform should also provide dynamic case management that combines automation, orchestration and analyst activities. While overlapping security tools may be unavoidable, the security team shouldn&#8217;t have to toggle between different tools and technologies to respond to and remediate an alert\u2014even when there are many alerts for a single threat.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From any record, an analyst should be able to instantly execute an array of correlated investigatory actions specific to that case. For example, your security analysts should be able to easily view the details of an attack targeting a single endpoint. From that individual case record, they can then initiate a search using your security information and event management (SIEM) or endpoint detection and response (EDR) to locate any other devices that may have also been targeted by the same attack\u2014without ever having to leave the original case record.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">One-Click Remediation<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">SOC analysts jump between countless tools to respond to threats. While they might be an expert in some SOC tools, it\u2019s impossible to be an expert in <\/span><i><span style=\"font-weight: 400;\">every <\/span><\/i><span style=\"font-weight: 400;\">tool in every security stack. A SOAR platform\u2019s case management should make it easy to perform basic actions in a single location.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One-click remediation triggers basic actions, such as disabling a user or isolating a host. Analysts won\u2019t need to be experts in all the SOC tools to take action where it\u2019s needed. With robust case management, several actions can be triggered in a single tab, as seen above.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Cross-Department Communication<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Communication plays a crucial role in both proactive threat hunting and incident response within the security operations center (SOC). Security teams need to clearly and quickly relay information about cases to other analysts and engineers within the team. That\u2019s why a modern SOAR platform acts as a collaboration hub for anything and everything security-related.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should expect inline chat for internal communication, as well as integrations with communication tools to bring external stakeholders into the conversation. It\u2019s important that the <a href=\"https:\/\/swimlane.com\/blog\/what-is-soar\/\">SOAR platform<\/a> brings humans into the loop to stop threats faster and more effectively.<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=QSVw0HO_Qeo\"><i><span style=\"font-weight: 400;\">Watch a demo of these case management capabilities in action, below.\u00a0<\/span><\/i><\/a><\/p>\n<p>\u00a0<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/QSVw0HO_Qeo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">In addition to <a href=\"https:\/\/swimlane.com\/blog\/security-automation\">security <\/a><\/span><span style=\"font-weight: 400;\">automation<\/span><span style=\"font-weight: 400;\"> and <a href=\"https:\/\/swimlane.com\/blog\/security-orchestration\">security <\/a><\/span><span style=\"font-weight: 400;\">orchestration<\/span><span style=\"font-weight: 400;\">, SOAR platforms should capture relevant, real-time and enriched incident data to drive case management and speed up investigations. Don&#8217;t forget that a SOAR solution&#8217;s case management capability should also be fully interactive and tightly integrated with your incident response workflow. This ties together the entire incident response process, resulting in a dynamic defense that can adapt to address an infinite number of relevant use cases and keep your organization more secure.<\/span><\/p>\n\n\n\n<div class=\"bs-div bs-div-04d60d1e7211b5c8211e137dcd168fee4fc6cc7b bs-div---default bs-div--blog-inner-download-guide\"><style>.bs-div.bs-div-04d60d1e7211b5c8211e137dcd168fee4fc6cc7b {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2022\/10\/download-report.png); background-position: center center;\n    background-size: cover;} <\/style><div class=\"bs-div__inner d-flex flex-wrap justify-content-center  flex-md-row-reverse align-items-md-center justify-content-md-between flex-md-nowrap  \">\n<div class=\"bs-div bs-div-2aebcd1b2c11849d7c87d8462be32842b8c42b50 bs-div---default\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\">A Buyer\u2019s Guide for Modern Security Automation<\/h2>\n\n\n\n<p>Enterprise SOC teams recognize the need for automation but often struggle with the automation solutions themselves. Security Orchestration, Automation and Response (SOAR) solutions commonly require extensive scripting. No-code automation solutions are simplistic and lack necessary case management and reporting capabilities. This guide analyzes the wide range of security automation platforms available today, so you can identify the type of solution that fits your needs the best.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button-p-btn-42f56c0917b7857a25bbb8249ff10478ade63b30\"><style>.bs-pro-button-p-btn-42f56c0917b7857a25bbb8249ff10478ade63b30 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/resources\/e-books\/a-buyers-guide-for-modern-security-automation\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Download E-Book<\/a><\/span>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-3   bs-column-4ffac197d945e44dadadc9d8f52ba4737135ba21 bs-column---default     \">\n<div class=\"bs-div bs-div-ffc71f24880cf5ca65c4a54e87fb14a656cc562d bs-div---default bs-div--tags\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\" id=\"h-tags\">Tags<\/h2>\n\n\n<div class=\"post-tag-wrapper\">\n    <p><a href='https:\/\/swimlane.com\/es\/tag\/soar\/'><span class='tag-content'>SOAR<\/span><\/a><a href='https:\/\/swimlane.com\/es\/tag\/platform\/'><span class='tag-content'>platform<\/span><\/a><\/p><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-69c461f15bb5fa3fc09d1aa73a0e5865005218ff bs-div---default bs-div--related-posts\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\" id=\"h-related-posts\">Related Posts<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d049a181900 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/blog\/automating-vulnerability-lifecycle-management\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>May 12, 2025<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Vulnerability Management Automation: Here\u2019s Why You Need it<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post__container bs-post__container--no-image bs-post-69d049a182af3 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/blog\/swimlane-launch-press-release\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Ene 21, 2015<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>No security alert left behind: Swimlane launches automated security operations management platform<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69d049a183e50 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/es\/blog\/11-soar-platform-capabilities\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Dic 8, 2022<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>11 Questions to Ask When Evaluating a SOAR Platform<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-2a4a600ae9ab197b6a4ccafe05152bf1a2fde1d1 bs-section---default bs-section--newsletter bs-section--common-marketo-form bs-section--common-marketo-form-two-columns  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