{"id":385,"date":"2022-11-11T13:33:04","date_gmt":"2022-11-11T13:33:04","guid":{"rendered":"https:\/\/swimlane.com\/?page_id=385"},"modified":"2026-03-20T01:57:17","modified_gmt":"2026-03-20T07:57:17","slug":"soutien","status":"publish","type":"page","link":"https:\/\/swimlane.com\/fr\/services\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"\n<section class=\"bs-section bs-section-60c65f5c33890c0926637ac497b8feac822f72a6 bs-section---default bs-section--common-banner-type-two bs-section--services-banner  \"><style>.bs-section.bs-section-60c65f5c33890c0926637ac497b8feac822f72a6{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12  col-md-0 col-xl-5 col-lg-6   bs-column-94316a967d67644c55b5b3332239e8b4d6b27b52 bs-column---default     \">\n<h1 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-technical-support\">Technical Support<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color\">Best-in-class technical support resources to ensure you get the most from your Swimlane deployment.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-2439c8bd0295dcda65edf56c9c98638da5205088\"><style>.bs-pro-button-p-btn-2439c8bd0295dcda65edf56c9c98638da5205088 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.freshdesk.com\/support\/login\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Contact Support<\/a><\/span>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-0 col-lg-6 col-xl-7   bs-column-16071d2fdffe54b657168ef5912c5ad1e1ca265f bs-column---default     \"><div class=\"bs-lottie-animator bs-lottie-animator---default\" id=\"lottie-d1a0eeb6-6458-4680-8a97-c1811ecc64cf\" data-settings=\"{&quot;desktop&quot;:{&quot;settings&quot;:{&quot;animateViewPort&quot;:1,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;Service_banner_lines.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Service_banner_lines.json&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;,&quot;oneTimePlay&quot;:true}},&quot;mobile&quot;:{&quot;breakpoint&quot;:576,&quot;settings&quot;:{&quot;animateViewPort&quot;:1,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;Mobile_banner_lines.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Mobile_banner_lines.json&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;,&quot;oneTimePlay&quot;:true}}}\"><\/div>\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            <source srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/training-mobile.png\" media=\"(max-width:1280px)\">\n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/servicessupport-1.webp' class='img-fluid'   alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-d04d474be9c8f83a2c8345e3df85c3997ed7872f bs-section---default bs-section--common-user-training  \"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-601afe1d46256d3b13b7ac6679644286e4c6669e bs-column---default     \">\n<h2 class=\"wp-block-heading\" id=\"h-get-the-support-your-organization-needs-to-be-successful\">Get The Support Your Organization Needs to Be Successful<\/h2>\n\n\n\n<p>There are several ways you can have access to expertise and best-practices on how to get the most value of your Swimlane security automation platform.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12  col-lg-6 col-md-6   bs-column-cbf117fa419fb0d6152131c67d0707a96d8e9304 bs-column---default bs-column--left     \">\n<div class=\"bs-div bs-div-87e39b4b62faa8d25637fa57a07e7912358ac177 bs-div---default bs-div--main\"><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-3a28d7370d07e44efaad538e53753fcb61b74909 bs-div---default bs-div--element-wrapper\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/servicesportal.webp' class='img-fluid'   alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/logo.svg' class='img-fluid'   alt='Swimlane Certified SOAR Developer badge representing technical mastery in building custom automation logic.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-3a28d7370d07e44efaad538e53753fcb61b74909 bs-div---default bs-div--element-wrapper\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/servicescommunity.webp' class='img-fluid'   alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/certified-logo.svg' class='img-fluid'   alt='Swimlane Certified SOAR User badge representing verified professional expertise in security automation.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-3a28d7370d07e44efaad538e53753fcb61b74909 bs-div---default bs-div--element-wrapper\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/servicesresourcecenter.webp' class='img-fluid'   alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/certified-admin-logo.svg' class='img-fluid'   alt='Swimlane Certified SOAR Administrator badge representing advanced technical expertise in platform orchestration.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-5757b929f02f43e1ba0cd290cb183627b00a4de4 bs-div---default bs-div--common-lottie-wrp\"><div class=\"bs-div__inner     \"><div class=\"bs-lottie-animator bs-lottie-animator---default\" id=\"lottie-6e88e402-fe44-4151-a15d-acfa6d6c2f1e\" data-settings=\"{&quot;desktop&quot;:{&quot;settings&quot;:{&quot;animateViewPort&quot;:0,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;Services_Template_lines-new-3.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/Services_Template_lines-new-3.json&quot;,&quot;scrollRelativeTo&quot;:&quot;entirePage&quot;,&quot;trigger&quot;:true,&quot;triggerMethod&quot;:&quot;pageScroll&quot;}},&quot;mobile&quot;:{&quot;breakpoint&quot;:576,&quot;settings&quot;:{&quot;animateViewPort&quot;:0,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:true,&quot;triggerMethod&quot;:&quot;pageHover&quot;}}}\"><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-6 col-md-0   bs-column-11dca8e6c80a0001ae4ec258e3508e5260f13f4b bs-column---default bs-column--right     \">\n<div class=\"bs-div bs-div-780504ec595335944e97a5b9e1877653f3fe2723 bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-85a1b750db0ff4b6c9d1573ebfeca57585392b28 bs-div---default bs-div--content\"><div class=\"bs-div__inner     \">\n<pre class=\"wp-block-code has-blue-color has-text-color\"><code>DEDICATED PORTAL<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading has-grey-1-color has-text-color\" id=\"h-ask-us\">Ask us<\/h3>\n\n\n\n<p>The Swimlane support portal allows you to submit a question, feature request or bug report all in one place. Then our team of expert support engineers work with you to find the best solution. Live support options during business hours are also available*.<\/p>\n\n\n\n<p><a href=\"https:\/\/swimlane.freshdesk.com\/support\/login\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Support<\/a><\/p>\n\n\n\n<p>6:00 a.m. to 6:00 p.m. Mountain Time<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-780504ec595335944e97a5b9e1877653f3fe2723 bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-9f1340bf5f7fc5214af55d3e0949e68330d8a3f8 bs-div---default bs-div--content\"><div class=\"bs-div__inner     \">\n<pre class=\"wp-block-code has-blue-color has-text-color\"><code>COMMUNITY<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading has-grey-1-color has-text-color\" id=\"h-ask-everyone\">Ask everyone<\/h3>\n\n\n\n<p>When you want to ask a question but would like to bounce ideas off other security operations professionals, turn to the community. Collaborate with a robust community of security professionals to ask and answer questions, pose hypotheticals, find new ways to solve problems, and share unique use cases.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-780504ec595335944e97a5b9e1877653f3fe2723 bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-9f1340bf5f7fc5214af55d3e0949e68330d8a3f8 bs-div---default bs-div--content\"><div class=\"bs-div__inner     \">\n<pre class=\"wp-block-code has-blue-color has-text-color\"><code>LIBRARY OF CONTENT<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading has-grey-1-color has-text-color\" id=\"h-explore-our-content\">Explore our content<\/h3>\n\n\n\n<p>Would you just like to know a little more? Are you interested in exploring other industry use cases? We have created a myriad of e-books, reports, videos and webinars just for you!<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-780504ec595335944e97a5b9e1877653f3fe2723 bs-div---default\"><div class=\"bs-div__inner     \"><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-4b4f38062d0c863a4b431890dace4df585b5249e bs-section---default bs-section--common-customer-stories bs-section--common-trusted-globally bs-section--common-progress-bar bs-section--capabilities-swimlane-turbine bs-section--capabilities-active-data-processing bs-section--btn-testimonial  \"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-601afe1d46256d3b13b7ac6679644286e4c6669e bs-column---default     \">\t<div id=\"slider-e68b2b4365b9afa82c5c2f53943ccead690b19a7\"\n\t\tclass=\"bs-slider bs-slider---default\">\n\t\t<div id=\"slider-e68b2b4365b9afa82c5c2f53943ccead690b19a7-content\" class=\"slick-slider\"\n\t\t\tdata-slick='{\"responsive\":[{\"breakpoint\":9999,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":true,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}},{\"breakpoint\":576,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":false,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}},{\"breakpoint\":992,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":false,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}},{\"breakpoint\":1200,\"settings\":{\"slidesToShow\":1,\"slidesToScroll\":1,\"arrows\":true,\"dots\":false,\"infinite\":false,\"autoplay\":false,\"draggable\":true,\"swipe\":true,\"autoplaySpeed\":3000,\"initialSlide\":0,\"speed\":300,\"fade\":false,\"variableWidth\":false,\"adaptiveHeight\":false,\"focusOnSelect\":false,\"centerMode\":false,\"centerPadding\":\"50px\",\"lazyLoad\":\"progressive\",\"unslick\":false}}]}'\n\t\t\t\n\t\t>\t\t\t<div class=\"slick-slide-wrapper\" >\n\t\t\t\t\n\n<div class=\"bs-div bs-div-96e9f8c9692159b90db66daaad0e82848f47835b bs-div---default bs-div--left\"><style>.bs-div.bs-div-96e9f8c9692159b90db66daaad0e82848f47835b{ background-color: #646f79;} <\/style><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/fernao_logo.svg' class='img-fluid'   alt='FERNAO Networks logo: A minimalist wordmark representing the German MSSP and Swimlane automation partner.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-325f77d358cb157d2400b359503c987511a5e0c8 bs-div---default bs-div--right\"><style>.bs-div.bs-div-325f77d358cb157d2400b359503c987511a5e0c8{ background-color: #131724;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-7139b807ad05bd22aa259e6bba039fb1e12be63f bs-div---default\"><div class=\"bs-div__inner     \">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>I would recommend Swimlane because of the outstanding support. Whenever we have an issue, it never takes more than 5 minutes to receive the assistance needed. I&#8217;ve consistently had excellent experiences with Swimlane&#8217;s customer support.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-5d3b0f631428ecd9d63e44045b1a6e92f374106e\"><style>.bs-pro-button-p-btn-5d3b0f631428ecd9d63e44045b1a6e92f374106e .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/resources\/case-studies\/fernao-magellan\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Case Study<\/a><\/span>\n<cite>Mike Schneider<br>Senior analyst<\/cite><\/blockquote>\n\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2022\/12\/quote-icon.png' class='img-fluid'   alt='Client testimonial symbol representing industry peer endorsements and verified customer success stories.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\t\t\t<\/div>\t\t\t<div class=\"slick-slide-wrapper\" >\n\t\t\t\t\n\n<div class=\"bs-div bs-div-96e9f8c9692159b90db66daaad0e82848f47835b bs-div---default bs-div--left\"><style>.bs-div.bs-div-96e9f8c9692159b90db66daaad0e82848f47835b{ background-color: #646f79;} <\/style><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/rvconnexlogo.svg' class='img-fluid'   alt='RV Connex logo: A red triangular wordmark representing the aerospace and defense cybersecurity entity.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-325f77d358cb157d2400b359503c987511a5e0c8 bs-div---default bs-div--right\"><style>.bs-div.bs-div-325f77d358cb157d2400b359503c987511a5e0c8{ background-color: #131724;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-7139b807ad05bd22aa259e6bba039fb1e12be63f bs-div---default\"><div class=\"bs-div__inner     \">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Swimlane isn\u2019t vendor specific and has so many integrations available. If an integration is not available we can always ask Swimlane support to build it for us, without any cost!<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-639c2470c3672be73d63a160fa4808a856c1d4f2\"><style>.bs-pro-button-p-btn-639c2470c3672be73d63a160fa4808a856c1d4f2 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/resources\/case-studies\/rv-connex\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Case Study<\/a><\/span>\n<cite><strong>Tanajak Watanakij<br><\/strong>Vice President of Cybersecurity and <br>Chief Information Security Officer (CISO)<\/cite><\/blockquote>\n\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2022\/12\/quote-icon.png' class='img-fluid'   alt='Client testimonial symbol representing industry peer endorsements and verified customer success stories.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\t\t\t<\/div>\t\t\t<div class=\"slick-slide-wrapper\" >\n\t\t\t\t\n\n<div class=\"bs-div bs-div-96e9f8c9692159b90db66daaad0e82848f47835b bs-div---default bs-div--left\"><style>.bs-div.bs-div-96e9f8c9692159b90db66daaad0e82848f47835b{ background-color: #646f79;} <\/style><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/asset-4-1.png' class='img-fluid'   alt='InComm Payments logo: A minimalist gray wordmark representing the global fintech and payment technology entity.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-325f77d358cb157d2400b359503c987511a5e0c8 bs-div---default bs-div--right\"><style>.bs-div.bs-div-325f77d358cb157d2400b359503c987511a5e0c8{ background-color: #131724;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-7139b807ad05bd22aa259e6bba039fb1e12be63f bs-div---default\"><div class=\"bs-div__inner     \">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>For my engineers, they really speak highly of Swimlane when I give them an abstract idea \u2013 or they bring me an abstract idea \u2013 and they run with it. They&#8217;re not restricted in their imagination of what they can accomplish in some way.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-1f6c1a298558ec81aaf622ae13c90f4dc23795d5\"><style>.bs-pro-button-p-btn-1f6c1a298558ec81aaf622ae13c90f4dc23795d5 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/resources\/case-studies\/incomm-payments\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Case Study<\/a><\/span>\n<cite><strong>Jonathan Kennedy<br><\/strong>Chief Information Security Officer<\/cite><\/blockquote>\n\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2022\/12\/quote-icon.png' class='img-fluid'   alt='Client testimonial symbol representing industry peer endorsements and verified customer success stories.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\t\t\t<\/div>\t\t\t<div class=\"slick-slide-wrapper\" >\n\t\t\t\t\n\n<div class=\"bs-div bs-div-96e9f8c9692159b90db66daaad0e82848f47835b bs-div---default bs-div--left\"><style>.bs-div.bs-div-96e9f8c9692159b90db66daaad0e82848f47835b{ background-color: #646f79;} <\/style><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/procircular-logo-1.png' class='img-fluid'   alt='ProCircular logo: A green padlock emblem representing the cybersecurity, privacy, and trust services entity.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-8cca48897f97ed6c0625e3460143d77875e5272c bs-div---default bs-div--right\"><style>.bs-div.bs-div-8cca48897f97ed6c0625e3460143d77875e5272c{ background-color: #131724;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-7139b807ad05bd22aa259e6bba039fb1e12be63f bs-div---default\"><div class=\"bs-div__inner     \">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Swimlane is really going to be the backend brain of our technology stack for the future. Not only will it help with automation and orchestration, but the big draw for us was the flexibility and ease of integrations for a more product-agnostic approach. We\u2019re able to integrate multiple different tool sets, whether they\u2019re client-owned or ProCircular provided.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-a30671403cba461445b12e852ecfd7e2d14ada34\"><style>.bs-pro-button-p-btn-a30671403cba461445b12e852ecfd7e2d14ada34 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/resources\/case-studies\/procircular\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Case Study<\/a><\/span>\n<cite><strong>Brandon Potter<br><\/strong>Chief Technology Officer<\/cite><\/blockquote>\n\n\n<div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2022\/12\/quote-icon.png' class='img-fluid'   alt='Client testimonial symbol representing industry peer endorsements and verified customer success stories.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\t\t\t<\/div>\t\t<\/div>\n\t<\/div>\n\n<div class=\"bs-lottie-animator bs-lottie-animator---default\" id=\"lottie-039f3bbe-f38d-49d7-bc5f-3ec005c492ea\" data-settings=\"{&quot;desktop&quot;:{&quot;settings&quot;:{&quot;animateViewPort&quot;:20,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;Other_SOARs_lines.json&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;https:\\\/\\\/swimlane.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/Other_SOARs_lines.json&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;,&quot;oneTimePlay&quot;:true}},&quot;mobile&quot;:{&quot;breakpoint&quot;:576,&quot;settings&quot;:{&quot;animateViewPort&quot;:50,&quot;direction&quot;:1,&quot;delay&quot;:0,&quot;loop&quot;:false,&quot;fileName&quot;:&quot;&quot;,&quot;mouseOutAction&quot;:&quot;none&quot;,&quot;numberOfLoops&quot;:0,&quot;playSpeed&quot;:1,&quot;path&quot;:&quot;&quot;,&quot;scrollRelativeTo&quot;:&quot;withinSection&quot;,&quot;trigger&quot;:false,&quot;triggerMethod&quot;:&quot;pageHover&quot;}}}\"><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-39edf2be6b39dd101cfa284f0880be659ad60246 bs-section---default bs-section--common-ready-to-get-started bs-section--common-swimlane-certified bs-section--customer-swimlane-certified  \"><style>.bs-section.bs-section-39edf2be6b39dd101cfa284f0880be659ad60246{ background-color: #000743;} <\/style><div class=\"container-fluid\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-7   bs-column-907d77122393493fd461ea1de3d57b6a5b8c1406 bs-column---default     \">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-ready-to-get-the-automation-support-that-fits-you\">Ready to Get the Automation Support that Fits You?<\/h2>\n\n\n\n<p class=\"has-text-align-left\">Whether you are new to Security Orchestration, Automation and Response (SOAR) or just getting started, contact us to learn why Swimlane customer support is second to none.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow bs-pro-button-p-btn-56f40d24c55997072fe0d42f0ac4902b34959145\"><style>.bs-pro-button-p-btn-56f40d24c55997072fe0d42f0ac4902b34959145 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"\/contact\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Contact Us<\/a><\/span>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-5   bs-column-51d128c3b2bbe8a1646d70b5ab8afea9a4970717 bs-column---default     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/2023\/01\/swimlane-certified.png' class='img-fluid'   alt='Modern SecOps background: A gradient geometric graphic representing fluid data flow and cloud-native agility.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":38751,"parent":403,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"disable_iframe":false,"enable_lazy_loading":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","featured_page_list":[],"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"class_list":["post-385","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - AI Security Automation<\/title>\n<meta name=\"description\" content=\"Get the support you need to be successful. Get comprehensive support from Swimlane. Available 24\/7, our experienced team will help you maximize the value of your Swimlane platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swimlane.com\/fr\/services\/soutien\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Swimlane is the largest and fastest-growing pure-play security automation company. 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