{"id":46152,"date":"2025-03-18T11:16:11","date_gmt":"2025-03-18T17:16:11","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=46152"},"modified":"2025-12-08T23:34:35","modified_gmt":"2025-12-09T06:34:35","slug":"comment-lautomatisation-par-ia-aide-les-fournisseurs-de-services-de-messagerie-a-maitriser-le-chaos-client","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/fr\/blog\/how-ai-automation-helps-mssps-control-customer-chaos\/","title":{"rendered":"Ma\u00eetrisez votre folie : <br>Comment l&#039;automatisation par IA aide les MSSP \u00e0 ma\u00eetriser le chaos client"},"content":{"rendered":"\n\n\n<section class=\"bs-section bs-section-f49668dca89a07af4c4bed27713f079b6839f643 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-f49668dca89a07af4c4bed27713f079b6839f643{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-3c02e72bbbdd27fbc2206a57dc520373f8b450b2 bs-column---default bs-column--right d-flex flex-column justify-content-end    \">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"609\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-28-1024x609.png\" alt=\"MSSP\" class=\"wp-image-46153\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-28-1024x609.png 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-28-300x178.png 300w, https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-28-768x457.png 768w, https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-28.png 1120w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-6   bs-column-6a13826d98ae006805bf00373c567a95c3c65a9a bs-column---default d-flex flex-column    \"><div class=\"wp-block-post-date\"><time datetime=\"2025-03-18T11:16:11-06:00\">Mar 18, 2025<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Master Your Madness: <br>How AI Automation Helps MSSPs Control Customer Chaos<\/h1>\n\n\n<div class=\"bs-div bs-div-1c02a909fcd723a1ec953772586290c0df1291b1 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/fr\/author\/Chris_Mallow\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/Screenshot-2024-09-05-at-6.24.05\u202fPM.png\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tChris Mallow\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">4 <\/span> Minute Read\n<\/div>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n\n\n<section 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href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Ffr%2Fblog%2Fhow-ai-automation-helps-mssps-control-customer-chaos%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-5fcbee853797bef68c609dd2715f511e3ead78a3 bs-column---default bs-column--contents     \">\n<p>In the beginning, there was noise\u2014an endless racket of signals: alerts, detections, indicators, and anomalies. This noise is rooted in vendors&#8217; attempts to build platforms to help customers address security and compliance concerns.&nbsp; However, as technical environments became more complex, even the biggest and most experienced enterprises became overwhelmed by this relentless barrage of unclear signals.&nbsp;<\/p>\n\n\n\n<p>Fighting against this resistless torrent and facing a lack of quality talent to review and cull the noise, many enterprises turned to <a href=\"https:\/\/swimlane.com\/solutions\/industries\/mssps\/\">managed security services providers (MSSPs)<\/a> for help. That made sense; as enterprises shifted risk to insurance companies, they moved the deafening roar of signals to MSSPs, who weathered this storm at the time.&nbsp;<\/p>\n\n\n\n<p>Today, even the largest MSSPs struggle to keep up with customer demands cost-effectively. They have outsourced their low-level analysts to countries with cheap labor pools to handle initial triage in a basic escalate-or-close setup. However, this also presents challenges, as these types of analysts often combine a lack of in-depth experience with the eagerness of youth\u2014some leading to missteps. Underskilled analysts add another layer of chaos to an already noisy environment, making process consistency and reliable results more critical than ever.<\/p>\n\n\n\n<p>So, how can modern MSSPs maintain consistent, high-quality service as their customer base\u2014and the chaos of noise\u2014continues to grow?&nbsp;<\/p>\n\n\n\n<p>Keep reading for four ways <a href=\"https:\/\/swimlane.com\/swimlane-turbine\/\">Swimlane Turbine<\/a>\u2019s AI automation platform can help turn chaos into clarity.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Turn SecOps Chaos into Clarity with Swimlane (1:31)\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nk_GU4TcNgg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-ai-security-benefits-for-mssps\">4 AI Security Benefits for MSSPs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-conquer-the-chaos-with-centralized-visibility-enrichment-and-tracking-across-customers\">1. Conquer the Chaos with Centralized Visibility, Enrichment, and Tracking Across Customers<\/h3>\n\n\n\n<p><a href=\"https:\/\/swimlane.com\/solutions\/security-automation\/\">AI security automation<\/a> solutions enable MSSPs to aggregate visibility for their analysts into a single view while maintaining data segmentation across their customer base with a multi-tenant architecture for regulatory or contractual purposes. The solution works by linking and syncing signal metadata and observables across customer tenants, allowing analysts to view everything in one place and seamlessly access customer instances for sensitive tasks.<\/p>\n\n\n\n<p>Indicators and observables are elevated to the top level for enrichment and correlation across the MSSP\u2019s entire customer base, which enables extended threat hunting. Additionally, all analyst activity is tracked at the top to measure and monitor their efficiency and performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-guide-analysts-through-the-chaos-with-process-focused-case-management\">2. Guide Analysts Through the Chaos with Process-Focused Case Management<\/h3>\n\n\n\n<p>Centralized visibility accelerates triage by prioritizing critical issues across the customer base and bringing them to the top of the queue. With prioritized visibility, Tier 1 Analysts are ready to step in to successfully handle live customer alerts, despite their limited experience or tenure.<\/p>\n\n\n\n<p>Turbine\u2019s fully customizable <a href=\"https:\/\/swimlane.com\/platform\/case-management\/\">case management <\/a>workflows keep analysts on track. Role-based reports and dashboards present only the critical issues that need immediate attention. To help them make quick, accurate decisions, Turbine displays only the relevant information for each case. The platform also offers step-by-step prompts and task items to guide analysts, ensuring consistency and efficiency. Additionally, time-tracking metrics help monitor their progress, enabling leaders to identify areas for improvement and support ongoing development.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-cut-through-the-noise-with-agentic-ai-nbsp\">3. Cut Through the Noise with Agentic AI&nbsp;<\/h3>\n\n\n\n<p>While automation is valuable, the real game-changer for MSSPs is agentic AI. <a href=\"https:\/\/swimlane.com\/platform\/ai\/\">Hero AI<\/a> is a suite of generative and agentic AI capabilities within the Turbine platform. Most notably, Hero is the first private agentic AI companion for SecOps. It is designed to assist and improve the initial triage process. By learning from past case decisions and ongoing feedback, Hero AI effectively filters out irrelevant noise, automatically closing or escalating issues based on the indicators. AI helps ensure that analysts are only presented with alerts that require their direct attention. As higher-level Tier 2 and Tier 3 analysts review cases and provide feedback, the AI model continuously improves, becoming more robust and reliable.<\/p>\n\n\n\n<p>With Hero AI, MSSPs&#8217; limited human resources can focus on tasks requiring human expertise while agentic AI and automation will assist and improve the initial triage process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-scale-mssps-with-speed-innovation-and-control\">4. Scale MSSPs with Speed, Innovation, and Control<\/h3>\n\n\n\n<p>Swimlane Turbine and Hero AI give MSSPs a strong foundation from day one. But how do MSSPs continue to add value? Through scalability and rapid innovation, of course!<\/p>\n\n\n\n<p>Turbine offers thousands of prebuilt connectors and components to automate tasks across hundreds of security and technology platforms. Need something custom? Can\u2019t find the specific connector or component? No problem; we\u2019ve got it covered. MSSPs can build their own with or without our help. <a href=\"https:\/\/swimlane.com\/platform\/adaptable-playbooks\/\">Turbine Canvas<\/a>, a low-code automation building studio, has an orchestration environment that provides everything needed to connect to any system with an API, create custom use cases, and package them for reuse. With built-in repository capabilities, MSSPs can store content in Turbine or link to an external Git repository, ensuring that tailored solutions can be deployed anywhere in the world.<\/p>\n\n\n\n<p>Thinking about scalability? We&#8217;ve got that covered, too. <a href=\"https:\/\/swimlane.com\/resource\/swimlane-turbine-architecture\/\">Turbine is a cloud-native <\/a>platform, complete with a multi-tenant architecture. Global cloud regions power millions of automation events daily. In 2024, Turbine executed 4 billion automations. In 2025 alone, we\u2019ve already surpassed 20 billion automations\u2014demonstrating unmatched growth and impact for our customers. Whether an MSSP has five or 500 customers, our platform scales to meet demand. So go ahead and crank up the noise. We\u2019ll take care of the rest.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-eliminate-chaos-maximize-impact-mssp-success-with-swimlane-nbsp\">Eliminate Chaos, Maximize Impact: MSSP Success with Swimlane&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mssp-customer\">MSSP Customer <\/h3>\n\n\n\n<p>An MSP\/MSSP, provides many IT solutions, including offshore satellite voice, data, and cybersecurity services. As an early adopter of Swimlane Hero AI, they immediately saw a boost in performance efficiency. Check out the tangible results below:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>20 Virtual Analysts Added<\/strong> \u2013 Automation eliminates tedious tasks, equating to 20 additional team members.<\/li>\n\n\n\n<li><strong>5,000 Cases Completed<\/strong> \u2013 Achieved quickly with Turbine, surpassing two years&#8217; progress with the previous SOAR.<\/li>\n\n\n\n<li><strong>2+ Hours Saved per Threat Response<\/strong> \u2013 Threat hunts now take 30 minutes instead of 3 hours.<\/li>\n\n\n\n<li><strong>Unified System of Record<\/strong> \u2013 Enhanced collaboration and visibility with a single pane of glass for streamlined incident reviews.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/swimlane.com\/resources\/case-studies\/ahead\/\">AHEAD<\/a><\/h3>\n\n\n\n<p>AHEAD is a leader in professional and managed services, supporting companies of all sizes\u2014from mom-and-pop shops to Fortune 500 enterprises\u2014across various industries. After adopting Swimlane Turbine, AHEAD experienced improved efficiency and scalability. Check out the tangible results below:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>30% Alert Reduction<\/strong> \u2013 Alert correlation capabilities reduced alert volume by 30%, improving efficiency.<\/li>\n\n\n\n<li><strong>Scalability Without Increased Headcount<\/strong> \u2013 Streamlined operations growth without requiring additional hires.<\/li>\n\n\n\n<li><strong>Increased ROI<\/strong> \u2013 Automation delivered significant time savings and cost control, maximizing ROI.&nbsp;<\/li>\n\n\n\n<li><strong>Retained Security Team<\/strong> \u2013 Reduced workload improved analyst morale and daily efficiency.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"AHEAD Reduces Alerts by 30% with Swimlane Turbine\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/5J5FwH1oQ2U?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step Into the Future of MSSPs And Take Back Control<\/h2>\n\n\n\n<p>Every MSSP knows the pain and battles the relentless chaos of noise, but with Swimlane, there\u2019s a clear path forward. Our AI automation solutions for MSSPs deliver centralized visibility to keep analysts focused, guided workflows to ensure consistency and reliability, and Hero AI to bring machine-speed decision-making to triage and beyond (the sky is the limit). Add in the flexibility to rapidly integrate new security tools and expand service offerings, and the value of Turbine is undeniable. For MSSPs worldwide, we don\u2019t just manage the chaos, we turn it into clarity and control.<\/p>\n\n\n\n<p><a href=\"https:\/\/swimlane.com\/demo\/\">Request a demo<\/a> today!<\/p>\n\n\n\n<div class=\"bs-div bs-div-91103da672f431009115c2b4dd3e89284290a37b bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-div bs-div-a90d97dd5c04a01739b54aceeac0135c5891dfcd bs-div---default bs-div--blog-inner-download-guide\"><style>.bs-div.bs-div-a90d97dd5c04a01739b54aceeac0135c5891dfcd {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2022\/10\/download-report.png); background-position: center center;\n    background-size: cover;} <\/style><div class=\"bs-div__inner d-flex flex-wrap justify-content-center  flex-md-row-reverse align-items-md-center justify-content-md-between flex-md-nowrap  \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/ChaosThumbnail.png' class='img-fluid'   alt='roi report swimlane security automation' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n\n<div class=\"bs-div bs-div-2aebcd1b2c11849d7c87d8462be32842b8c42b50 bs-div---default\"><div class=\"bs-div__inner     \">\n<h3 class=\"wp-block-heading\" id=\"h-see-swimlane-turbine-in-action\">See Swimlane Turbine in Action<\/h3>\n\n\n\n<p>If you haven\u2019t had the chance to explore Swimlane Turbine yet, request a demo below.&nbsp;<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow-small bs-pro-button-p-btn-c076c9ac57cd534c762c2626e42d0e057820dbdf\"><style>.bs-pro-button-p-btn-c076c9ac57cd534c762c2626e42d0e057820dbdf 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