{"id":24946,"date":"2023-01-19T15:17:00","date_gmt":"2023-01-19T15:17:00","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=24946"},"modified":"2023-09-11T13:19:29","modified_gmt":"2023-09-11T19:19:29","slug":"incomm-%e3%83%9a%e3%82%a4%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e3%81%8a%e5%ae%a2%e6%a7%98%e4%ba%8b%e4%be%8b","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/ja\/blog\/incomm-payments-customer-story\/","title":{"rendered":"InComm Payments\u304c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b9\u30bf\u30c3\u30af\u7d71\u5408\u306bSwimlane\u3092\u9078\u3093\u3060\u7406\u7531"},"content":{"rendered":"\n<section class=\"bs-section bs-section-f49668dca89a07af4c4bed27713f079b6839f643 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-f49668dca89a07af4c4bed27713f079b6839f643{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-3c02e72bbbdd27fbc2206a57dc520373f8b450b2 bs-column---default bs-column--right d-flex flex-column justify-content-end    \"><figure class=\"wp-block-post-featured-image\"><img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/incomm_msthead.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"InComm Payments headquarters interior representing security automation for the global fintech leader.\" style=\"object-fit:cover;\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/incomm_msthead.webp 1120w, https:\/\/swimlane.com\/wp-content\/uploads\/incomm_msthead-300x182.webp 300w, https:\/\/swimlane.com\/wp-content\/uploads\/incomm_msthead-1024x621.webp 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/incomm_msthead-768x466.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/figure><\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-6   bs-column-6a13826d98ae006805bf00373c567a95c3c65a9a bs-column---default d-flex flex-column    \"><div class=\"wp-block-post-date\"><time datetime=\"2023-01-19T15:17:00-07:00\">1\u6708 19, 2023<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Why InComm Payments Chose Swimlane to Unite Its Tech Stack<\/h1>\n\n\n<div class=\"bs-div bs-div-f106fb945b2c4610a440b9e5b4f63c0c1cbbec02 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/ja\/author\/Katie_Bykowski\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/author_Katie_Bykowski.jpg\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tKatie Bykowski\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">4 <\/span> Minute Read\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n<section class=\"bs-section bs-section-050e6505c2b06c7ce9ca858e2f56661a365e6ba8 bs-section---default bs-section--blog-inner-main-contents  \"><div class=\"container\">\n<div class=\"bs-row row justify-content-between  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-1   bs-column-b9d738473a055284b615b4f50be5a383dfe4cc38 bs-column---default     \"><div class=\"heateor_sss_sharing_container heateor_sss_horizontal_sharing\" data-heateor-ss-offset=\"0\" data-heateor-sss-href='https:\/\/swimlane.com\/ja\/blog\/incomm-payments-customer-story\/'><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Email\" class=\"heateor_sss_email\" href=\"https:\/\/swimlane.com\/ja\/blog\/incomm-payments-customer-story\/\" onclick=\"event.preventDefault();window.open('mailto:?subject=' + 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class=\"heateor_sss_button_linkedin\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Fja%2Fblog%2Fincomm-payments-customer-story%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-5fcbee853797bef68c609dd2715f511e3ead78a3 bs-column---default bs-column--contents     \">\n<h2 class=\"wp-block-heading\" id=\"overview\">Low-code security automation helps InComm Payments unlock attack surface visibility to improve efficiencies.<\/h2>\n\n\n\n<p>InComm Payments brings innovative payment technology to customers around the world. With end-to-end payment platforms and emerging financial technology solutions, InComm Payments is an established industry leader. Major retailers like Target, Walmart, CVS and more carry a range of their products.<\/p>\n\n\n\n<p>A global payment technology leader needs an equally strong s<a href=\"https:\/\/swimlane.com\/blog\/what-is-a-security-operations-center-soc\/\">ecurity operations center (SOC)<\/a>. Leading InComm Payments SOC is the CISO, Jonathan Kennedy. Soon after joining his team, Kennedy identified a challenge in the SOC \u2013 finding a way to connect their siloed, disjointed security tools.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Search for a Powerful Automation Solution<\/h2>\n\n\n\n<p>Kennedy searched for an answer, from creating an in-house solution to exploring a range of <a href=\"https:\/\/swimlane.com\/blog\/what-is-soar\/\">Security Orchestration, Automation and Response (SOAR) platforms<\/a>. But none of these prospects were hopeful. Building an in-house solution \u201cwould have taken an army of engineers hundreds of hours for us to create something that was workable\u201d. Other SOAR platforms offered limited customization possibilities, something that was a high priority for Kennedy\u2019s SOC team.<\/p>\n\n\n\n<p>In the quest for a customizable solution that streamlined operations led to a clear choice: low-code security automation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Versatile Automation Across the SOC<\/h2>\n\n\n\n<p>The first indicator of success was Swimlane\u2019s versatility in automation. Security teams can make as simple or as complex of automations as they\u2019d like. \u201cWhen we started testing with Swimlane, our engineers found out that they could create their own integrations and create their own automations and could make \u201cA\u201d talk to \u201cB\u201d the way that they want it to. There wasn&#8217;t any extra noise. There weren\u2019t any extra complications or other steps that had to take place. This platform gave us the ability to code in our own solutions. And that&#8217;s what really nailed it for us.\u201d<\/p>\n\n\n\n<p>\u201cOur engineers are able to still use those plug-and-play types of automations that are already there and built for us. However, we can even expand on those and customize them to how our attack surface needs to be addressed.\u201d<\/p>\n\n\n\n<p><em><a href=\"https:\/\/www.youtube.com\/watch?v=pbPR21E9DL0\" target=\"_blank\" rel=\"noreferrer noopener\">Watch the video below to learn how InComm Payments uses Swimlane.<\/a><\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Why InComm Payments Chose Swimlane to Unite Its Tech Stack | Customer Testimonial\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/pbPR21E9DL0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Solution: Centralized Case Management<\/h3>\n\n\n\n<div class=\"bs-div bs-div-2bc511858cea78660ceb9e2e0bcaadf3adb44a1f bs-div---default bs-div--blog-inner-quote\"><div class=\"bs-div__inner d-flex flex-wrap flex-column-reverse  flex-md-nowrap flex-md-row  \">\n<div class=\"bs-div bs-div-2ed471784c8867f0b5e169af7cc52eeb7159becc bs-div---default\"><style>.bs-div.bs-div-2ed471784c8867f0b5e169af7cc52eeb7159becc{ background-color: #131724;} <\/style><div class=\"bs-div__inner     \">\n<blockquote class=\"wp-block-quote has-white-color has-text-color is-layout-flow wp-block-quote-is-layout-flow\">\n<pre class=\"wp-block-code has-white-color has-text-color\"><code>We didn't have a centralized way to focus our efforts on one tool for case management. So if you have an event that takes place, we would have to go into our EDR platform, go into our network detection response, look into our SIEM. All these platforms have their own case management systems.\u201d<\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"32\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/2022\/12\/quote-icon.svg\" alt=\"\" class=\"wp-image-4481\"\/><\/figure>\n<\/blockquote>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>A solution was needed that could connect these solutions into a single location for faster processes.&nbsp;Swimlane low-code security automation offered dynamic case management that could be customized to InComm Payments unique needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Solution: Customized Dashboards<\/h3>\n\n\n\n<p>Another major selling point for Kennedy was \u201cthe ability to create customized dashboards that we can create for the individual user around what they care about.\u201d<\/p>\n\n\n\n<p>SecOps teams can create dashboards with a range of viewers. \u201cWhen I talk to my director of security operations, they care very much about the analyst metrics, how quickly they&#8217;re responding, what issues they&#8217;re having, tool sets that are behaving as they should. But when it comes to me in the C-level, we&#8217;re able to have an executive dashboard that can speak to that party, as opposed to the nitty gritty technical stuff.\u201d<\/p>\n\n\n\n<p>The advantages go beyond the SOC to visualize value to external stakeholders. \u201cIt\u2019s the ability not only for us to have the single pane of glass and all the integrations and all the automations we need, but we can actually show the return on investment to all parties throughout the company. And it really speaks a lot to the platform.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Solution: A Way to Reduce Staff Burnout<\/h3>\n\n\n\n<p>As a CISO, Kennedy concentrates on metrics that directly affect analysts. \u201cIt&#8217;s no secret in this industry that analysts have a high amount of burnout. There&#8217;s a lot of tickets that come in, there&#8217;s a lot of alert volume.\u201d With Swimlane, their SOC team is able to see trends in performance and adjust automation processes accordingly.<\/p>\n\n\n\n<p>If it\u2019s taking longer for analysts to respond to incidents, that could be a sign of alert fatigue or burnout. And as Kennedy explains, \u201cit&#8217;s not good for the analysts, but it&#8217;s also not good for the organization.\u201d By automating mundane, repetitive tasks, analysts can spend more time responding to high-level alerts. Efficiencies in the SOC increase, as well as job satisfaction.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results with Swimlane<\/h2>\n\n\n\n<p><strong>Return on Investment:<\/strong>&nbsp;\u201cIt&#8217;s one of the tools that actually allows us to buy time. And when you talk about the velocity of attacks that occur today, time is the most valuable asset that you have.\u201d<\/p>\n\n\n\n<p><strong>3x Faster Case Remediation:&nbsp;<\/strong>\u201cAnalyst feedback has always been that they can now stay in this one platform, in this one dashboard, work a case to full remediation without having to reach out to ten, 15, 20 different tools or trying to get RFI from threat intelligence. Just being able to live within Swimlane and respond to an incident has been a major benefactor for them.\u201d<\/p>\n\n\n\n<p><strong>Decrease in MTTR:<\/strong>&nbsp;\u201cAnalysts can spend 100% of their time actually responding to the incident as opposed to just gathering more information. And we have seen a dramatic decrease in our mean time to respond to incidents since we&#8217;ve had all these automations in place.\u201d<\/p>\n\n\n\n<p><strong>Improved Engineer Capabilities:&nbsp;<\/strong>\u201cFor my engineers, they really speak highly of Swimlane when I give them an abstract idea \u2013 or they bring me an abstract idea \u2013 and they run with it. They&#8217;re not restricted in their imagination of what they can accomplish in some way.\u201d<\/p>\n\n\n\n\n\n<div class=\"bs-div bs-div-8fc03ba5620bee3ef11b5b709273a5492607176c bs-div---default bs-div--blog-inner-download-guide\"><style>.bs-div.bs-div-8fc03ba5620bee3ef11b5b709273a5492607176c {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2022\/10\/download-report.png); background-position: center center;\n    background-size: cover;} <\/style><div class=\"bs-div__inner d-flex flex-wrap justify-content-center  flex-md-row-reverse align-items-md-center justify-content-md-between flex-md-nowrap  \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/incomm_msthead.webp' class='img-fluid'   alt='InComm Payments headquarters interior representing security automation for the global fintech leader.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n\n<div class=\"bs-div bs-div-2aebcd1b2c11849d7c87d8462be32842b8c42b50 bs-div---default\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading has-white-color has-text-color\">Case Study: InComm Payments Unifies Siloed Security Tools with Swimlane<\/h2>\n\n\n\n<p>Read more about how the InComm Payments SOC team was able to unify siloed security tools with the help of Swimlane low-code security automation.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow-small bs-pro-button-p-btn-720ea6be28eebf8fc03421136e5c5ed7d2d54f6d\"><style>.bs-pro-button-p-btn-720ea6be28eebf8fc03421136e5c5ed7d2d54f6d .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/resources\/case-studies\/incomm-payments\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Read More<\/a><\/span>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-3   bs-column-4ffac197d945e44dadadc9d8f52ba4737135ba21 bs-column---default     \">\n\n\n<div class=\"bs-div bs-div-69c461f15bb5fa3fc09d1aa73a0e5865005218ff bs-div---default bs-div--related-posts\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\">Related Posts<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69ee35803e3d0 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/ja\/blog\/digital-investigative-group-customer-story\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>8\u6708 16, 2022<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Why The DIG Chose Swimlane to Transform Its Phishing Defense<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \"><\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69ee35803fae0 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/ja\/blog\/swimlane-releases-elk-tls-docker-to-simplify-the-testing-and-deployment-of-elastic-stack\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>11\u6708 24, 2020<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Swimlane Releases elk-tls-docker to Simplify the Testing and Deployment of Elastic Stack<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-2a4a600ae9ab197b6a4ccafe05152bf1a2fde1d1 bs-section---default bs-section--newsletter bs-section--common-marketo-form bs-section--common-marketo-form-two-columns  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