{"id":47843,"date":"2025-05-08T10:50:34","date_gmt":"2025-05-08T16:50:34","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=47843"},"modified":"2026-02-23T13:03:09","modified_gmt":"2026-02-23T20:03:09","slug":"%ec%95%84%eb%b8%8c%eb%9d%bd%ec%82%ac%ec%8a%a4-%ea%b3%a0%ea%b0%9d-%ec%82%ac%eb%a1%80","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/ko\/blog\/abraxas-customer-story\/","title":{"rendered":"Abraxas \ubcf4\uc548 \uc194\ub8e8\uc158 \ucc45\uc784\uc790\uc640\uc758 \uc9c8\uc758\uc751\ub2f5"},"content":{"rendered":"\n\n\n<section class=\"bs-section bs-section-50ac0cc438dbf2f3b380783c05a3c736bb0670e7 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-50ac0cc438dbf2f3b380783c05a3c736bb0670e7{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-6770b3369b6c61539d3140cb52ed6bc5ec393625 bs-column---default bs-column--right d-flex flex-column justify-content-end    \"><figure class=\"wp-block-post-featured-image\"><img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-22.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Abraxas AI and Swimlane Q&amp;A banner featuring speaker portrait and chat bubble icons.\" style=\"object-fit:cover;\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-22.jpg 1120w, https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-22-300x178.jpg 300w, https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-22-1024x609.jpg 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/Masthead-22-768x457.jpg 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/figure><\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-6   bs-column-2ba18c9b6304620af4785b54fe900bf0ce0fc4d5 bs-column---default d-flex flex-column    \"><div class=\"wp-block-post-date\"><time datetime=\"2025-05-08T10:50:34-06:00\">5\uc6d4 8, 2025<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">A Q&#038;A with Head of Security Solutions at Abraxas<\/h1>\n\n\n<div class=\"bs-div bs-div-44a15e4b99450b7aaf810333a0fbaa4ff5112133 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/ko\/author\/Katie_Bykowski\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/author_Katie_Bykowski.jpg\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tKatie Bykowski\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">4 <\/span> Minute Read\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n\n\n<section class=\"bs-section bs-section-205a03f93391472c82564395e3b5684e68c8ef7d bs-section---default bs-section--blog-inner-main-contents  \"><div class=\"container\">\n<div class=\"bs-row row justify-content-between  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-1   bs-column-fa02c15a19a9c2952663733986e45d4eef708638 bs-column---default     \"><div class=\"heateor_sss_sharing_container heateor_sss_horizontal_sharing\" data-heateor-ss-offset=\"0\" data-heateor-sss-href='https:\/\/swimlane.com\/ko\/blog\/abraxas-customer-story\/'><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Email\" class=\"heateor_sss_email\" href=\"https:\/\/swimlane.com\/ko\/blog\/abraxas-customer-story\/\" onclick=\"event.preventDefault();window.open('mailto:?subject=' + decodeURIComponent('A%20Q%26A%20with%20Head%20of%20Security%20Solutions%20at%20Abraxas').replace('&', '%26') + 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href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Fko%2Fblog%2Fabraxas-customer-story%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-0d83d6d9863f92131cc95492d42e5b50c72f00bb bs-column---default bs-column--contents     \">\n<h2 class=\"wp-block-heading\">How Abraxas Transformed Their MSSP Operations with Swimlane Security Automation<\/h2>\n\n\n\n<p>One of my favorite parts of my job is getting to hear firsthand how our customers are solving real security challenges with automation. Recently, I had the chance to sit down with Christoph M\u00fcller, Head of Security Solutions at <a href=\"https:\/\/www.abraxas.ch\/de\">Abraxas<\/a><strong>,<\/strong> to talk about his team\u2019s journey with Swimlane\u2014what led them to automation, the roadblocks they faced, and the impact it\u2019s had on their security operations.<\/p>\n\n\n\n<p>Abraxas Informatik AG is Switzerland\u2019s largest IT solutions provider focused on the public sector, delivering secure and integrated IT services to Swiss administrations, authorities, and businesses. As a <a href=\"https:\/\/swimlane.com\/solutions\/industries\/mssps\/\">managed security service provider (MSSP)<\/a>, they needed a way to eliminate repetitive tasks and streamline compliance processes without overburdening their team. Over the past four years, they\u2019ve used Swimlane to transform their security operations\u2014reducing manual effort, improving analyst efficiency, and enhancing service delivery for their clients.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Abraxas Improves Compliance and Incident Response with Swimlane\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/mnN8D2nWEn4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>In this Q&amp;A, Christoph shares his experience, key takeaways, and insights on how automation is shaping the future of security operations at Abraxas. Let\u2019s dive in!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can you tell us a little more about yourself and your role at Abraxas?<\/h2>\n\n\n\n<p>My name is Christoph, and I\u2019ve been working in IT for over 20 years, with more than 10 years in cybersecurity. I started at Abraxas as a cybersecurity engineer five years ago, and about a year ago, I took over the Security Operations team. I&#8217;m hands-on, particularly with <a href=\"https:\/\/swimlane.com\/blog\/what-is-soar\/\">security orchestration, automation, and response (SOAR)<\/a>. Before we implemented Swimlane, I had no prior experience with automation tools.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What security services does Abraxas offer?<\/h2>\n\n\n\n<p>Abraxas is the largest provider of end-to-end IT solutions for the public sector in Switzerland, headquartered in St. Gallen. We employ around a thousand people across Switzerland. Our company connects Swiss administrations, authorities, companies, and the population with secure, efficient, and integrated IT solutions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What challenges were you facing that led you to security automation?<\/h2>\n\n\n\n<p>We offer classic SOC, XDR, and vulnerability management services as an MSSP. However, managing multiple tenants, especially in XDR services, was very labor-intensive. We had numerous repetitive tasks and a lot of manual data enrichment in our incident response process. Automation was a natural solution to reduce this workload and make our analysts\u2019 jobs more engaging.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What was your evaluation process like for selecting an automation vendor?<\/h2>\n\n\n\n<p>We evaluated four vendors and selected two for a proof of concept. Price was an important factor, but we were also looking for flexibility, a wide range of integrations, and ease of use. Swimlane stood out due to its simplicity. In just a few days, we were able to create all our automation on our own without extensive training or courses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What made Swimlane stand out from other security automation platforms?<\/h2>\n\n\n\n<p>Swimlane\u2019s simplicity, ease of use, and wide range of integrations really impressed us. The product met all our needs, and what stood out even more was Swimlane\u2019s customer-focused approach. We have regular calls to discuss new features, feature requests, and any challenges we face. Additionally, Swimlane\u2019s support team has been outstanding. We&#8217;re in regular contact with them, not because we have issues but because we run Swimlane on-prem and they assist us with software updates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How long have you been using Swimlane?<\/h2>\n\n\n\n<p>We started the proof of concept at the end of 2021 and purchased the license in spring 2022. We&#8217;ve now been using Swimlane for about three years. It didn\u2019t take long to implement, but we\u2019re still continuously improving. New features and improvements are regularly available, so we\u2019re always optimizing our processes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What are the main ways you&#8217;re using Swimlane in your security operations?<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/swimlane.com\/solutions\/use-cases\/incident-response\/\"><strong>Incident Response<\/strong><\/a>: We created a single pane of glass for our analysts, centralizing incidents from various sources like XDR and our CM. These incidents are enriched with threat intelligence, user info, and other relevant data.<br><\/li>\n\n\n\n<li><strong>Automated Compliance and Vulnerability Scanning<\/strong>: We built an on-demand compliance and vulnerability scanning process. Our operations team can request a scan through the IT service management tool, and Swimlane automates the entire process, from requesting the scan to generating and sending the report.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">What are your favorite features of the Swimlane security automation platform?<\/h2>\n\n\n\n<p>I really appreciate the automation workflow overview and the debugging functionalities. The application design builder is also great. It helps us design and deploy automation quickly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Which integrations have been most valuable to your team?<\/h2>\n\n\n\n<p>Swimlane\u2019s ability to integrate with both out-of-the-box integrations and custom Python scripts has been invaluable. If a tool has an API, we can integrate it into Swimlane quickly. The debugging functionality, especially for Python integrations, has made the process much easier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How has Swimlane impacted your team?<\/h2>\n\n\n\n<p>Swimlane has made security operations more efficient and engaging for our team. By eliminating repetitive tasks, our analysts can focus on real threats instead of being bogged down by manual processes. We&#8217;ve also improved our <a href=\"https:\/\/swimlane.com\/blog\/reducing-security-operations-mttd-mttr\/\">mean time to response (MTTR)<\/a> by automating actions like isolating endpoints or stopping malicious processes, allowing us to handle more threats without increasing workload. Plus, automation has expanded our capabilities, letting us leverage multiple threat intelligence sources without overwhelming our team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What advice would you give to others starting their automation journey?<\/h2>\n\n\n\n<p>My advice is to create a playbook before jumping into automation. We learned the hard way by diving straight into creating apps and automating processes, which led to unexpected issues. Having a plan will help you automate much faster and more efficiently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Would you recommend Swimlane to your peers?<\/h2>\n\n\n\n<p>I would recommend Swimlane because it\u2019s not just a flexible and powerful automation tool; you also get a company that truly cares about its customers. The support is exceptional, and they\u2019re always ready to help with any issues. Their knowledge and experience help you quickly get the results you want.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Closing Thoughts: Start with a Plan and Let Swimlane Take Care of the Rest<\/h2>\n\n\n\n<p>As I said before, one of the best parts of my job is hearing how our customers are using Swimlane and how it impacts their team and processes. After talking with Christoph, it\u2019s a clear testament to the platform\u2019s flexibility, ease of use, and exceptional customer support and their success is a reminder of how powerful Swimlane can be in transforming security operations and helping teams focus on what truly matters.<\/p>\n\n\n\n<p>If there\u2019s one takeaway from our conversation, it\u2019s this: <strong>start with a plan and let Swimlane handle the rest.<\/strong><\/p>\n\n\n\n<p><strong>\u201c<\/strong><strong><em>I would recommend Swimlane to my peers because you not only get a very good and flexible tool for automation. But you also have a company in the background that cares very much about their customers. They have outstanding support and help you with problems. They have a lot of knowledge and experience, so that you get things done fast that you would like to do.\u201d<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Christoph M\u00fcller, Head of Security Solutions at Abraxas<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"bs-div bs-div-be7af437b06c778835065e2b64d4ae543b5ce9e3 bs-div---default bs-div--blog-inner-download-guide\"><style>.bs-div.bs-div-be7af437b06c778835065e2b64d4ae543b5ce9e3 {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2022\/10\/download-report.png); background-position: center center;\n    background-size: cover;} <\/style><div class=\"bs-div__inner d-flex flex-wrap justify-content-center  flex-md-row-reverse align-items-md-center justify-content-md-between flex-md-nowrap  \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/Playbook.png' class='img-fluid'   alt='Visual representation of a security playbook workflow with automated decision nodes and actions.' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n\n<div class=\"bs-div bs-div-773aef0a3852274bc6b23f7985e05efd194e399e bs-div---default\"><div class=\"bs-div__inner     \">\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-request-a-demo\">Request a demo<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color\">If you haven\u2019t had the chance to explore Swimlane Turbine yet, request a demo.&nbsp;<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow-small 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class='tag-content'>MSSP<\/span><\/a><\/p><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"bs-div bs-div-5e7267355d8caf36f5b5e0c86eef387b664b848d bs-div---default bs-div--related-posts\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\" id=\"h-related-posts\">Related Posts<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69df6ad69f2d2 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/ko\/blog\/employee-spotlight-jack-rumsey\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>7\uc6d4 13, 2023<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>Life in 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