{"id":55970,"date":"2026-05-13T07:00:00","date_gmt":"2026-05-13T13:00:00","guid":{"rendered":"https:\/\/swimlane.com\/?post_type=sw_resource&#038;p=55970"},"modified":"2026-05-12T07:36:08","modified_gmt":"2026-05-12T13:36:08","slug":"estudo-de-caso-de-automacao-da-metronet-soc","status":"publish","type":"sw_resource","link":"https:\/\/swimlane.com\/pt\/resources\/blog\/metronet-soc-automation-casestudy\/","title":{"rendered":"Sess\u00e3o de Perguntas e Respostas com o Engenheiro de Seguran\u00e7a Cibern\u00e9tica da MetroNet"},"content":{"rendered":"\n\n\n<section class=\"bs-section bs-section-50ac0cc438dbf2f3b380783c05a3c736bb0670e7 bs-section---default bs-section--blog-inner-banner  \"><style>.bs-section.bs-section-50ac0cc438dbf2f3b380783c05a3c736bb0670e7{ background-color: #000743;} <\/style><div class=\"container\">\n<div class=\"bs-row row  flex-md-row-reverse bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-6   bs-column-6770b3369b6c61539d3140cb52ed6bc5ec393625 bs-column---default bs-column--right d-flex flex-column justify-content-end    \"><figure class=\"wp-block-post-featured-image\"><img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/QA-with-Cybersecurity-Engineer-at-MetroNet_Masthead.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Q&amp;A with Cybersecurity Engineer at MetroNet\" style=\"object-fit:cover;\" srcset=\"https:\/\/swimlane.com\/wp-content\/uploads\/QA-with-Cybersecurity-Engineer-at-MetroNet_Masthead.webp 1120w, https:\/\/swimlane.com\/wp-content\/uploads\/QA-with-Cybersecurity-Engineer-at-MetroNet_Masthead-300x178.webp 300w, https:\/\/swimlane.com\/wp-content\/uploads\/QA-with-Cybersecurity-Engineer-at-MetroNet_Masthead-1024x609.webp 1024w, https:\/\/swimlane.com\/wp-content\/uploads\/QA-with-Cybersecurity-Engineer-at-MetroNet_Masthead-768x457.webp 768w, https:\/\/swimlane.com\/wp-content\/uploads\/QA-with-Cybersecurity-Engineer-at-MetroNet_Masthead-18x12.webp 18w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/figure><\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-6   bs-column-2ba18c9b6304620af4785b54fe900bf0ce0fc4d5 bs-column---default d-flex flex-column    \"><div class=\"wp-block-post-date\"><time datetime=\"2026-05-13T07:00:00-06:00\">Mai 13, 2026<\/time><\/div>\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Q&amp;A with Cybersecurity Engineer at MetroNet<\/h1>\n\n\n<div class=\"bs-div bs-div-4c0c357bf69b7e1367afb30b9d59be1945441399 bs-div---default\"><div class=\"bs-div__inner d-flex flex-wrap align-items-center    \">\n<a class=\"bs-post__author has-text-align-center\" href=\"https:\/\/swimlane.com\/pt\/author\/Katie_Bykowski\/\">\n\t<div class=\"profile-desc\">\n\t\t<figure>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/swimlane.com\/wp-content\/uploads\/author_Katie_Bykowski.jpg\" alt=\"user-avatar\">\n\t\t<\/figure>\n\t\t<span class=\"prefix\"><\/span>\n\t\t<span class=\"name\">\n\t\t\tKatie Bykowski\t\t<\/span>\n\t<\/div>\n<\/a>\n\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">3 <\/span> Minute Read\n<\/div>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n\n\n<section class=\"bs-section bs-section-205a03f93391472c82564395e3b5684e68c8ef7d bs-section---default bs-section--blog-inner-main-contents  \"><div class=\"container\">\n<div class=\"bs-row row justify-content-between  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-1   bs-column-fa02c15a19a9c2952663733986e45d4eef708638 bs-column---default     \"><div class=\"heateor_sss_sharing_container heateor_sss_horizontal_sharing\" data-heateor-ss-offset=\"0\" data-heateor-sss-href='https:\/\/swimlane.com\/pt\/resources\/blog\/metronet-soc-automation-casestudy\/'><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Email\" class=\"heateor_sss_email\" href=\"https:\/\/swimlane.com\/pt\/resources\/blog\/metronet-soc-automation-casestudy\/\" onclick=\"event.preventDefault();window.open('mailto:?subject=' + decodeURIComponent('Q%26A%20with%20Cybersecurity%20Engineer%20at%20MetroNet').replace('&', '%26') + '&body=https%3A%2F%2Fswimlane.com%2Fpt%2Fresources%2Fblog%2Fmetronet-soc-automation-casestudy%2F', '_blank')\" title=\"Email\" rel=\"noopener\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" style=\"background-color:#649a3f;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" 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16Z\"><\/path><\/svg><\/span><\/a><a aria-label=\"Linkedin\" class=\"heateor_sss_button_linkedin\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fswimlane.com%2Fpt%2Fresources%2Fblog%2Fmetronet-soc-automation-casestudy%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-lg-8 col-md-11   bs-column-0d83d6d9863f92131cc95492d42e5b50c72f00bb bs-column---default bs-column--contents     \">\n<p>If you\u2019re a cybersecurity engineer, you know the feeling. You\u2019re hired to hunt threats, harden infrastructure, and architect secure systems. But more often than not, you\u2019re stuck in the &#8220;manual loop&#8221;: processing access requests, babysitting phishing tickets, and clicking buttons in a UI that keeps you trapped in a box.<\/p>\n\n\n\n<p>Cameron Vincent, Cybersecurity Engineer at Metronet, knows this life well. Managing a vast, fiber-optic internet infrastructure requires a team that can move fast, but manual processes were threatening to grind his team\u2019s momentum to a halt.<\/p>\n\n\n\n<p>The following Q&amp;A-style blog highlights how he moved past &#8220;button-pushing&#8221; and transformed his SOC into a platform for engineering innovation,&nbsp; driving operational efficiency.<\/p>\n\n\n\n<p><strong>Your team manages a vast network for a major Internet Service Provider. What was your operational reality before you implemented this level of automation?<\/strong><\/p>\n\n\n\n<p>It was a constant struggle with sustainability. Our environment is vast, and without automation, the sheer volume of manual hours required to maintain basic visibility and hygiene across our EDR, vulnerability management, and SIEM would have been impossible.<\/p>\n\n\n\n<p>We were drowning in manual clicking and data entry. Every time a task came in, whether it was a phishing alert or a user provisioning request, it required someone to physically touch the keyboard and move data from one system to another. It wasn&#8217;t just tedious; it was a resource drain that kept us from looking at the bigger security picture.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-does-metronet-use-swimlane-in-your-daily-security-operations\">How does Metronet use Swimlane in your daily security operations?<\/h2>\n\n\n\n<p>Swimlane ingests alerts from all our tools: from EDR and vulnerability management to our SIEM, centralizing them into a single platform. My team, which has grown from four to nine, relies on it to capture the metrics we need. Without automation, the human hours required to maintain this level of visibility would be unsustainable.<\/p>\n\n\n\n<p>Specifically, we use it for two major initiatives:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/swimlane.com\/solutions\/use-cases\/phishing\/\"><strong>Phishing Triage<\/strong><\/a><strong>:<\/strong> We\u2019ve added custom scripts to tailor the triage process exactly to our needs.<\/li>\n\n\n\n<li><strong>Employee Onboarding:<\/strong> We assist our HR team by automating the creation of accounts in AD, Oracle Data Warehouse, and assigning badge IDs.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-has-implementing-hr-onboarding-automation-impacted-your-team-s-day-to-day-operations\">How has implementing HR onboarding automation impacted your team\u2019s day-to-day operations?<\/h2>\n\n\n\n<p>That was a huge win for us. Previously, a senior team member with deep networking expertise had to spend a minimum of six hours a week on manual clicking and data entry just to process new hires.<\/p>\n\n\n\n<p>By automating this, we\u2019ve reduced that task to about 10 minutes of light review. We\u2019ve effectively removed the tedium from the process, allowing that engineer to focus on high-value analysis rather than administrative tasks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-sets-swimlane-apart-from-other-automation-tools-you-ve-seen\">What sets Swimlane apart from other automation tools you\u2019ve seen?<\/h2>\n\n\n\n<p>The biggest differentiator is customization. If Swimlane doesn&#8217;t have a native connector for something we need, I don&#8217;t feel blocked. I can write a Python script or build it myself. With other tools, you often hit a &#8220;wall&#8221; where you can only do what the platform explicitly allows. Swimlane doesn&#8217;t put you in a box. It provides a bridge between being a beginner building playbooks and an expert deploying complex custom scripts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-has-your-experience-been-with-the-transition-from-the-legacy-swimlane-platform-to-the-turbine-platform\">What has your experience been with the transition from the legacy Swimlane platform to the Turbine platform?<\/h2>\n\n\n\n<p>It\u2019s been incredibly smooth. Our transition was unique because we were in the middle of an acquisition while migrating, so we had to move deliberately. A huge shout-out to the Director of Customer Experience, who single-handedly helped us move our phishing triage workflows into Turbine and showed us features we didn&#8217;t even know we needed.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-your-favorite-feature-in-swimlane-turbine\">What is your favorite feature in Swimlane Turbine?<\/h2>\n\n\n\n<p>It\u2019s a tie between <a href=\"https:\/\/swimlane.com\/platform\/adaptable-playbooks\/\">Turbine Canvas<\/a> and <a href=\"https:\/\/swimlane.com\/platform\/autonomous-integrations\/\">autonomous integrations<\/a>. Swimlan Canvas playbook builder is very intuitive, even team members who aren&#8217;t &#8220;coding savvy&#8221; building out playbooks. <\/p>\n\n\n\n<p>They can give me the foundation, and I only help them with the complex logic. The number of integrations available in the <a href=\"https:\/\/turbine-marketplace.swimlane.com\/en-US\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Swimlane Marketplace<\/a> makes integrations feel seamless.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-when-it-comes-to-ai-what-are-the-specific-criteria-you-look-for-before-you-ll-trust-it-in-your-workflow\">When it comes to AI, what are the specific criteria you look for before you&#8217;ll trust it in your workflow?<\/h2>\n\n\n\n<p>I\u2019m generally cautious about AI because it\u2019s an emerging technology with potential vulnerabilities. When I look at AI, I\u2019m not looking for a &#8220;magic button.&#8221; Unlike some of the other tools we&#8217;re pressured to use, I\u2019m looking for three things: trust, data locality, and measurable utility. Our data is already in Swimlane, and we have an established, trusted relationship with your team. I\u2019m currently looking at how we can use <a href=\"https:\/\/swimlane.com\/platform\/ai\/\">Hero AI<\/a> to further reduce the manual tasks required for phishing triage by training it on our existing, trusted data. For me, it\u2019s not about hype; it\u2019s about reducing the noise using the data we already own.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-would-you-recommend-swimlane-to-your-peers\">Would you recommend Swimlane to your peers?<\/h2>\n\n\n\n<p>Absolutely. If you want to automate securely, quickly, and frequently, you need a platform that doesn&#8217;t just work today but won&#8217;t break tomorrow. Whether you&#8217;re just starting to explore automation or you&#8217;re an expert looking to build custom, complex workflows, Swimlane offers the flexibility to get it done.<\/p>\n\n\n\n<div class=\"bs-div bs-div-f0991e950aa7803171eae34fb7f4f986b789199d bs-div---default bs-div--blog-inner-download-guide\"><style>.bs-div.bs-div-f0991e950aa7803171eae34fb7f4f986b789199d {background-image: url(https:\/\/swimlane.com\/wp-content\/uploads\/2022\/10\/download-report.png); background-position: center center;\n    background-size: cover;} <\/style><div class=\"bs-div__inner d-flex flex-wrap justify-content-center  flex-md-row-reverse align-items-md-center justify-content-md-between flex-md-nowrap  \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/swimlane.com\/wp-content\/uploads\/OG-Demo-Page.png' class='img-fluid'   alt='Get a live demo of Swimlane turbine' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n\n<div class=\"bs-div bs-div-773aef0a3852274bc6b23f7985e05efd194e399e bs-div---default\"><div class=\"bs-div__inner     \">\n<h3 class=\"wp-block-heading\" id=\"h-ready-to-see-what-automation-can-do-for-your-team\">Ready to see what automation can do for your team?<\/h3>\n\n\n\n<p>Whether you are looking to mitigate SOC alert fatigue, streamline incident response, or automate repetitive administrative tasks like new hire onboarding, Swimlane Turbine is built to scale with your business.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary-with-arrow-small bs-pro-button-p-btn-b9a65ac977059f2e5b91a2d45ad8f7b70e20d12b\"><style>.bs-pro-button-p-btn-b9a65ac977059f2e5b91a2d45ad8f7b70e20d12b .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/swimlane.com\/demo\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Request a Demo<\/a><\/span>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-3   bs-column-0ad64702520e52820989c3b8a4a5574abd826112 bs-column---default     \">\n\n\n<div class=\"bs-div bs-div-0b209754bfe38a8595893dcc81c625cbcd52291c bs-div---default bs-div--related-posts bs-div--right-sticky-related-posts\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading\" id=\"h-related-resources\">Related Resources<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-6a053337c3555 bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/pt\/solutions\/use-cases\/phishing\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__title\">\n        <h5>Phishing<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-b619eb984092e720779a969a873521d2ec1a85a5 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-6a053337c4a2c bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/pt\/platform\/adaptable-playbooks\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__title\">\n        <h5>Turbine Canvas: Your Low-Code Automation Studio<\/h5>\n    <\/div>\n<div class=\"bs-post__learn-more\">\n    <span class='btn learn-more-text bs-post__learn-more-text'>Read More<\/span><\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"bs-div bs-div-1f12b074b47667aa403a5b953fe1bb6f300e2528 bs-div---default bs-div--blog-inner-single-post\"><div class=\"bs-div__inner     \">\t\t\t\t\t<div class=\"bs-post bs-post-6a053337c593e bs-single-post---default bs-single-post--home-resources-alt enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/swimlane.com\/pt\/platform\/autonomous-integrations\/' 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