Technical Support
Best-in-class technical support resources to ensure you get the most from your Swimlane deployment.
Get The Support Your Organization Needs to Be Successful
There are several ways you can have access to expertise and best-practices on how to get the most value of your Swimlane security automation platform.
DEDICATED PORTALAsk us
The Swimlane support portal allows you to submit a question, feature request or bug report all in one place. Then our team of expert support engineers work with you to find the best solution. Live support options during business hours are also available*.
*Monday-Friday, 7 a.m. – 6 p.m. MST, excluding federal holidays.
COMMUNITYAsk everyone
When you want to ask a question but would like to bounce ideas off other security operations professionals, turn to the community. Collaborate with a robust community of security professionals to ask and answer questions, pose hypotheticals, find new ways to solve problems, and share unique use cases.
LIBRARY OF CONTENTExplore our content
Would you just like to know a little more? Are you interested in exploring other industry use cases? We have created a myriad of e-books, reports, videos and webinars just for you!
What we needed was smart, effective, agile support and Swimlane seemed to provide that for us.
Tracey Webb
Director of Information and Cybersecurity Operations
Global Data Systems
I would recommend Swimlane because of the outstanding support. Whenever we have an issue, it never takes more than 5 minutes to receive the assistance needed. I’ve consistently had excellent experiences with Swimlane’s customer support.
Mike Schneider
Senior analyst
Swimlane isn’t vendor specific and has so many integrations available. If an integration is not available we can always ask Swimlane support to build it for us, without any cost!
Tanajak Watanakij
Vice President of Cybersecurity and
Chief Information Security Officer (CISO)
For my engineers, they really speak highly of Swimlane when I give them an abstract idea – or they bring me an abstract idea – and they run with it. They’re not restricted in their imagination of what they can accomplish in some way.
Jonathan Kennedy
Chief Information Security Officer
Swimlane is really going to be the backend brain of our technology stack for the future. Not only will it help with automation and orchestration, but the big draw for us was the flexibility and ease of integrations for a more product-agnostic approach. We’re able to integrate multiple different tool sets, whether they’re client-owned or ProCircular provided.
Brandon Potter
Chief Technology Officer
Ready to Get the Automation Support that Fits You?
Whether you are new to Security Orchestration, Automation and Response (SOAR) or just getting started, contact us to learn why Swimlane customer support is second to none.
