AI SOC for MSSPs
and MDRs

Built to serve MSSPs, not compete for their customers. Swimlane AI SOC helps managed security providers scale margin and analyst capacity while keeping the customer relationship, the data, and the service entirely their own.

Request a Demo

Increase in SOC efficiency

60

%

ProCircular saw a 60% increase in their team’s response capabilities in a 45-day proof of value.

Increased intelligence

5

x

Abraxas now leverages five threat intelligence sources, compared to being limited to one before.

Business growth

30

%

Softcat reduced the cost of new customer acquisition and grew their business without adding headcount.

Scale multi-tenant security operations

with a model built for how MSSPs actually deliver services across customers.

Coordinate client-specific workflows,

approvals, and response actions while reducing manual effort and cost-to-serve.

From alert intake to investigation, approval

and resolution, keep work moving across every customer environment without losing context or control.

Maximize Margin and Capacity with a Partner-Centric AI SOC

Alert volumes keep climbing, client environments keep getting more complex, and margins keep getting squeezed. Automation alone can’t keep pace, and analyst burnout picks up the slack. Swimlane AI SOC arms MSSPs with the combination of deterministic playbooks, AI-assisted automation, and fully agentic workflows to handle alert triage, correlation, investigation and response, driving down cost per case and dwell time. MSSPs who build on Swimlane Turbine drastically reduce COGS and deliver differentiated outcomes their customers actually notice.

Lower Cost-Per-Case

Automatically normalize, enrich, and correlate every alert into an explainable verdict with a ready-made investigation plan, so analysts only spend time on cases that actually need human judgment.

Increase Analyst Capacity

Aggregate and prioritize cases across your entire client base into a unified workbench so analysts can stop losing time context-switching between tenants and dashboards. This translates to the ability to take on more clients without increasing headcount or burnout.

Scale New Client Onboarding

Turn client onboarding into a standardized configuration instead of a custom professional services build. When new clients go live faster, your team stops burning billable hours reinventing the same integration.

Request a Live Demo

Run a Unified MSSP Operating Model Across Onboarding, Approvals, and Workflows

Case management workspace displaying threat intelligence research and automated NIST phase tracking.

Customize Detection & Response Workflows

Expand revenue streams by automating advanced use cases like domain squatting and threat hunting. Swimlane AI SOC provides MSSPs with the flexibility to design customer-specific playbooks that scale across tenants. With cross-tenant threat intelligence, you can instantly surface recurring threats, while AI agents triage and investigate alerts to ensure analysts focus only on high-judgment cases.

Turbine interface displaying a centralized multi-tenant dashboard for MSSP client management.

Manage and Track Customer Approvals

Establish your own system of action for each customer with integrated communication tools. With Swimlane Turbine, case management can be adapted to ingest emails and their attachments to track approvals. Track every approval, communication, and decision with a complete audit trail that captures context, evidence, and customer interactions in one place, keeping workflows aligned with alerts and activity flowing in from each customer’s existing tools.

AI SOC Features for MSSPs

Reduce cost-to-serve, deliver services faster, and adapt workflows for each customer without losing control.

Cross-Tenant Threat Intelligence

A shared intelligence layer aggregates enrichment results, including observables and verdicts, from every connected client tenant. An alert enriched for one customer becomes instant context for the rest, cutting investigation time and surfacing recurring threats across your entire portfolio.

Agentic AI Triage and Investigation

Turbine normalizes every alert, enriches it with threat intelligence, and correlates it against related activity to produce an explainable verdict with MITRE ATT&CK mapping and an investigation plan, so your analysts spend time only on cases that need human judgment.

Central Command Center

Aggregates prioritized cases, including open cases, high- and critical-severity alerts and unassigned cases, from every connected client tenant in real time, giving analysts a unified workbench for all human, automated and AI-driven actions across every client.

Command Sync Layer

Forwards case management metadata to the central command center, so you can standardize client onboarding without pulling your own professional services team into custom builds.

MSSP Portfolio Analytics

Pre-built dashboards monitor portfolio health, active cases, caseloads, analyst productivity and customer engagement, with automated weekly reports on cases created, closed, open and AI-triaged.

AI Agent Builder

Create and deploy expert agents and consolidate dozens of deterministic playbook steps into a single event. By leveraging agentic AI, MSSPs can shape service delivery by use case and scale differentiated security operations without relying on rigid one-size-fits-all automation.

Customer Reporting, SLA Visibility, and Custom Dashboards

Gain full visibility into SLA performance—including MTTR and MTTD—by customer, service line, or workflow. Generate executive-ready reports that highlight service improvements and team commitments. With the Hero AI Widget Builder, simply describe your desired layout or widget tweaks in plain language, and Hero will instantly create bar, line, pie, donut, or grid charts with enhanced visuals. Real-time reporting keeps you aligned with execution, helping you demonstrate value, support renewals, and confidently expand your accounts.

Swimlane vs. Traditional MSSP Operations

Capability	SOAR	Swimlane for MSSPs
Case management	Case history, evidence, and actions are often split across multiple tools.	A centralized command center that aggregates prioritized cases from every connected client tenant in real time.
Reporting and dashboards	Reporting is often manual, inconsistent, or difficult to tailor by customer.	AI visualization builder meets pre-built dashboards that monitor portfolio health, active cases, caseloads, analyst productivity, customer engagement, and more.
Triage and investigation	Requires playbooks to be created and maintained for each customer, ensuring that triage and investigations map to unique business processes.	Agentic AI normalizes every alert, enriches it with threat intelligence, and correlates it against related activity to produce an explainable verdict with MITRE ATT&CK mapping and an investigation plan.
Multi-tenant operations	Multi-tenant support is often limited, fragmented, or handled across separate systems.	Supports multi-tenant and multi-brand operations from a single platform.
Client Onboarding	Requires professional services and custom builds, increasing the cost of goods sold.	A tailored command-sync layer forwards case-management metadata to the central command center, enabling MSSPs to standardize client onboarding through automation.
Approval handling	Approvals are often spread across email, tickets, and disconnected processes.	Tracks customer approvals through integrated communication tools and case management.
Headcount efficiency	Growth often requires more analyst time and more headcount to manage complexity.	Helps reduce COGS and scale business growth without adding headcount at the same pace.
Integrations and deployment flexibility	Integrations and deployment are often slower, more limited, or more complex to maintain.	Uses REST API connectors, marketplace connectors, remote agents, and cloud-native infrastructure to support flexible deployment and integration.

Leading MSSPs Fuel Their Business Growth with Swimlane

Abstract geometric icon representing data structural integrity and secure infrastructure components.

Our favorite feature is the multi-tenant application that gives us the ability to manage and customize security workflows for multiple customers within a single platform.
Case Study Chase HoodTechnical Team Lead, Managed Services
AHEAD

The unwavering support of Swimlane makes for an amazing partner. In about 2-3 years of starting MDR, we’ve managed to make a very scalable business because of the automation from Swimlane.
Case Study Tanajak WatanakijVice President of Cybersecurity and Chief Information Security Officer (CISO)
RV Connex

Professional SecOps consultant portrait representing corporate authority and cybersecurity expert guidance.

When a tool is fully no code, it can never be flexible enough. It’s just not possible. The ability to use Python is essential for the flexibility MSSP needs.
Case Study Mike Schneider
senior analyst
fernao magellan

With Swimlane, we didn’t have to try and fit our outcome into a preconceived box that had already been developed. Swimlane allowed us to build something that worked for us and how we operate.
Case Study Matt HellingHead of Cybersecurity
Softcat

Matt Helling of Softcat representing technical partnership and workspace expertise in the UK.

Swimlane is really going to be the backend brain of our technology stack for the future. Not only will it help with automation and orchestration, but the big draw for us was the flexibility and ease of integrations for a more product-agnostic approach.
Case Study Brandon Potter
CTO

When we were searching for automation, we found Swimlane to be one of the few products that actually allowed us a more versatile and custom build into automation.
Case Study Zach Tielking
Chief Cyber Forensicator

Resources for MSSPs and MDRs

E-book

How Automation Supercharges Efficacy and Scale for MSSPs and MDRs

AI Automation for MSSPs, Powered by Swimlane Turbine

Why The DIG Chose Swimlane to Transform Its Phishing Defense

Frequently Asked Questions

How does Swimlane help MSSPs scale without adding headcount?

Swimlane reduces the manual effort required to onboard customers, manage approvals, and execute response workflows. That allows MSSPs to support more environments and deliver services at scale without increasing analyst workload at the same rate.

Does Swimlane support multi-tenant security operations?

Swimlane is designed to operate across multiple customers within a single platform. MSSPs can manage separate environments, workflows, and data while maintaining centralized oversight. This supports consistent service delivery while keeping customer operations segmented and controlled.

Can Swimlane manage customer-specific approval workflows?

Swimlane enables MSSPs to define and manage approval processes based on each customer’s requirements. Teams can track approvals, communications, and decisions within the same workflow, ensuring that actions are aligned with customer expectations and fully documented.

How does Swimlane help MSSPs report outcomes to customers?

Swimlane provides reporting and analytics that reflect how services are performing across customers. Teams can track response times, workflow performance, and key metrics to support customer communication, retention, and account growth.

Is Swimlane a cloud-native platform for MSSPs?

Swimlane is built to support flexible deployment models, including cloud-based environments. Its architecture allows MSSPs to integrate with existing tools, scale across customers, and adapt to different operational requirements without being limited to a single deployment approach.

Explore Swimlane Turbine

The world’s most capable security automation platform

Explore Turbine

Abstract blue gradient background: Conceptual geometric imagery for modern SaaS and cloud-native interfaces.

AI SOC for MSSPs
and MDRs

Increase in SOC efficiency

Increased intelligence

Business growth