AI Automation for MSSPs and MDRs

The key to how top managed security service providers (MSSPs) deliver cyber-readiness outcomes, next-level responsiveness and meaningful results for their customers to fuel business growth.

Request a Demo

Increase in SOC efficiency

60

%

ProCircular saw a 60% increase in their team’s response capabilities in a 45-day proof of value.

Increased intelligence

5

x

Abraxas now leverages five threat intelligence sources, compared to being limited to one before.

Business growth

30

%

Softcat reduced the cost of new customer acquisition and grew their business without adding headcount.

Scale multi-tenant security operations

with a model built for how MSSPs actually deliver services across customers.

Coordinate client-specific workflows,

approvals, and response actions while reducing manual effort and cost-to-serve.

From alert intake to investigation, approval

and resolution, keep work moving across every customer environment without losing context or control.

Unify AI & Automation to Maximize Profitability and Growth

When investigations, approvals, and case handling are spread across separate tools, inboxes, customer-specific processes, and manual handoffs, service delivery slows and margins come under pressure. Swimlane gives MSSPs a more connected way to run work across customers, helping teams control COGS, stay aligned to SLA and reporting expectations, and support customer-specific workflows without adding operational complexity.

Cyber-readiness Outcomes

Business-impacting breaches like ransomware, fraud and insider threats are on the rise. Security automation platforms enhance threat intelligence and provide cross-environmental alert context, enabling MSSPs to deliver the cyber-readiness outcomes that their customers expect.

Real-time Responsiveness

MSSPs who leverage agentic AI security automation platforms can disrupt or contain active threats on behalf of their customers. To achieve this, MSSPs need extremely flexible automation solutions that can adapt to any use case or customer approval structure.

Meaningful Results

Mean-time-to-resolution (MTTR), mean-time-to-detection (MTTD) and return-on-investment (ROI) are just a few of the metrics that matter to MSSPs. Security automation platforms with human-readable dashboards and reporting make it easy to demonstrate results.

Run a Unified MSSP Operating Model Across Onboarding, Approvals, and Workflows

Case management workspace displaying threat intelligence research and automated NIST phase tracking.

Customize Detection & Response Workflows

Expand revenue streams by automated advanced use cases like domain squatting and threat hunting. Turbine’s built-in threat intelligence and low-code playbooks help MSSPs build unique playbooks in half the time. Design customer-specific playbooks and service workflows that scale across tenants without sacrificing flexibility or introducing operational complexity, while integrating with the SIEM, EDR, and other detection systems each customer already relies on.

Turbine interface displaying a centralized multi-tenant dashboard for MSSP client management.

Manage and Track Customer Approvals

Establish your own system of record for each customer with integrated communication tools. Turbine’s case management application can be adapted to ingest emails and their attachments, for approval tracking. Track every approval, communication, and decision with a complete audit trail that captures context, evidence, and customer interactions in one place, keeping workflows aligned with alerts and activity flowing in from each customer’s existing tools.

Turbine interface displaying a new record for a security partner onboarding and tool inventory.

Scale Customer Onboarding

Onboard new customer in 30 days with Swimlane Turbine. Use case management to customize your own customer onboarding form and simplify the process of configuring integrations with the necessary credentials. Standardize credential collection and onboarding steps to reduce time-to-value and deploy new customers through repeatable, controlled workflows, while connecting to the detection systems already in place so onboarding does not require reworking existing security environments.

Case Management Built for Multi-Tenant MSSP Operations

Run each customer through a case management model built for multi-tenant operations

keeping workflows, data, and activity separated by customer while managing service delivery from a single platform.

Create a system of record for every customer

that keeps incidents, actions, decisions, and outcomes connected across the full service lifecycle.

Keep approvals, communications, evidence, and response actions in one operational workflow

so analysts do not lose context across tools, handoffs, or customer environments.

Maintain an audit-ready case history with clear escalation paths, timestamps, and accountability

so teams can track what happened, who acted, and how each case progressed.

Request a Live Demo

AI Automation Features for MSSPs

Reduce cost-to-serve, deliver services faster, and adapt workflows for each customer without losing control.

Community-Sourced Threat Intelligence & Enrichment

Turbine can be used to correlate IOC data across an MSSP’s entire customer base. This results in community-sourced threat intelligence that improves investigation speed and accuracy.

AI Agent Builder

Create and deploy expert agents and consolidate dozens of deterministic playbook steps into a single event. Build Deep Agents around customer-specific workflows to coordinate specialized tasks, shape service delivery by use case, and scale differentiated security operations without relying on rigid, one-size-fits-all automation.

Multi-Tenant and Multi-Brand Infrastructure

Turbine is a cloud-native platform that delivers unparalleled resilience, scale, performance and lower cost-of-goods sold for MSSPs. Maintain strict tenant isolation with clear data segmentation across customers while operating from a single, controlled environment.

Agentic AI Companion

Hero AI brings generative and agentic AI capabilities to Swimlane Turbine, all powered by our private Swimlane LLM. Ask Hero anything and transform your complex questions into immediate, actionable steps. Guide investigations by gathering context, updating case details, and helping move workflows forward while keeping analysts in control of every action.

Dynamic Remote Agents

Remote agents are highly secure restless sensors that connect Turbine to internal systems without the need for MSSPs to configure complicated networks or multiple VPNs.

Ecosystem-Agnostic Integrations

Turbine uses connectors to deliver real-time integration with any REST API. Pre-built connectors are available through an in-app marketplace, and on-demand connectors can be built at no cost.

Highly Composable Reporting & Analytics

Combines human and machine intelligence in Turbine to generate actionable insights like performance metrics, incident response times, automation efficiency and other KPIs. Deliver customer-facing reporting that shows SLA performance, service outcomes, and the value delivered across every account, along with visibility into cost, usage, and consumption to support MSSP business analytics and pricing models.

Unlimited Users and Role-Based Access Control

The Turbine full-featured platform is available to MSSPs with no-charge for additional users. Robust role-based access control (RBAC) helps ensure secure automation development.

Active Sensing Fabric

Turbine ingests, de-duplicates, correlates and enriches data from broad and hard-to-reach telemetry sources.

Customer Reporting and SLA Visibility Across Every Tenant

Track SLA performance by customer, service line, and workflow with clear visibility into MTTR, MTTD, and response outcomes. Surface executive-ready reports that show how services are performing, where improvements are happening, and how teams are meeting commitments. Keep reporting aligned with real execution so MSSPs can demonstrate service value, support renewals, and expand accounts with confidence.

Swimlane vs Traditional MSSP Operations

Capability	Swimlane for MSSPs	Legacy SOAR / Ticketing / Disconnected Tools
Multi-tenant operations	Supports multi-tenant and multi-brand operations from a single platform.	Multi-tenant support is often limited, fragmented, or handled across separate systems.
Customer-specific workflows	Helps MSSPs build customer-specific playbooks, onboarding flows, and response workflows that go beyond rigid SOAR workflows, using agentic AI to adapt execution to each customer environment.	Workflows are often rigid or require manual workarounds for each customer.
Approval handling	Tracks customer approvals through integrated communication tools and case management.	Approvals are often spread across email, tickets, and disconnected processes.
Reporting and dashboards	Provides reporting and analytics for performance metrics, incident response times, automation efficiency, and other KPIs.	Reporting is often manual, inconsistent, or difficult to tailor by customer.
Service differentiation	Supports unique playbooks and advanced use cases that help MSSPs deliver differentiated services.	Differentiated service delivery is harder when workflows are rigid or disconnected.
Case management and evidence tracking	Uses case management to support onboarding, approvals, and customer system-of-record workflows.	Case history, evidence, and actions are often split across multiple tools.
Headcount efficiency	Helps reduce COGS and scale business growth without adding headcount at the same pace.	Growth often requires more analyst time and more headcount to manage complexity.
Integrations and deployment flexibility	Uses REST API connectors, marketplace connectors, remote agents, and cloud-native infrastructure to support flexible deployment and integration.	Integrations and deployment are often slower, more limited, or more complex to maintain.

Leading MSSPs Fuel Their Business Growth with Swimlane

Abstract geometric icon representing data structural integrity and secure infrastructure components.

Our favorite feature is the multi-tenant application that gives us the ability to manage and customize security workflows for multiple customers within a single platform.
Case Study Chase HoodTechnical Team Lead, Managed Services
AHEAD

The unwavering support of Swimlane makes for an amazing partner. In about 2-3 years of starting MDR, we’ve managed to make a very scalable business because of the automation from Swimlane.
Case Study Tanajak WatanakijVice President of Cybersecurity and Chief Information Security Officer (CISO)
RV Connex

Professional SecOps consultant portrait representing corporate authority and cybersecurity expert guidance.

When a tool is fully no code, it can never be flexible enough. It’s just not possible. The ability to use Python is essential for the flexibility MSSP needs.
Case Study Mike Schneider
senior analyst
fernao magellan

With Swimlane, we didn’t have to try and fit our outcome into a preconceived box that had already been developed. Swimlane allowed us to build something that worked for us and how we operate.
Case Study Matt HellingHead of Cybersecurity
Softcat

Matt Helling of Softcat representing technical partnership and workspace expertise in the UK.

Swimlane is really going to be the backend brain of our technology stack for the future. Not only will it help with automation and orchestration, but the big draw for us was the flexibility and ease of integrations for a more product-agnostic approach.
Case Study Brandon Potter
CTO

When we were searching for automation, we found Swimlane to be one of the few products that actually allowed us a more versatile and custom build into automation.
Case Study Zach Tielking
Chief Cyber Forensicator

Resources for MSSPs and MDRs

E-book

How Automation Supercharges Efficacy and Scale for MSSPs and MDRs

AI Automation for MSSPs, Powered by Swimlane Turbine

Why The DIG Chose Swimlane to Transform Its Phishing Defense

Frequently Asked Questions

How does Swimlane help MSSPs scale without adding headcount?

Swimlane reduces the manual effort required to onboard customers, manage approvals, and execute response workflows. That allows MSSPs to support more environments and deliver services at scale without increasing analyst workload at the same rate.

Does Swimlane support multi-tenant security operations?

Swimlane is designed to operate across multiple customers within a single platform. MSSPs can manage separate environments, workflows, and data while maintaining centralized oversight. This supports consistent service delivery while keeping customer operations segmented and controlled.

Can Swimlane manage customer-specific approval workflows?

Swimlane enables MSSPs to define and manage approval processes based on each customer’s requirements. Teams can track approvals, communications, and decisions within the same workflow, ensuring that actions are aligned with customer expectations and fully documented.

How does Swimlane help MSSPs report outcomes to customers?

Swimlane provides reporting and analytics that reflect how services are performing across customers. Teams can track response times, workflow performance, and key metrics to support customer communication, retention, and account growth.

Is Swimlane a cloud-native platform for MSSPs?

Swimlane is built to support flexible deployment models, including cloud-based environments. Its architecture allows MSSPs to integrate with existing tools, scale across customers, and adapt to different operational requirements without being limited to a single deployment approach.

Explore Swimlane Turbine

The world’s most capable security automation platform

Explore Turbine

Abstract blue gradient background: Conceptual geometric imagery for modern SaaS and cloud-native interfaces.