Technical Support

Best-in-class technical support resources to ensure you get the most from your Swimlane deployment.

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Get The Support Your Organization Needs to Be Successful

There are several ways you can have access to expertise and best-practices on how to get the most value of your Swimlane security automation platform.


Ask us

The Swimlane support portal allows you to submit a question, feature request or bug report all in one place. Then our team of expert support engineers work with you to find the best solution. Live support options during business hours are also available*.

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*Monday-Friday, 7 a.m. – 6 p.m. MST, excluding federal holidays.


Ask everyone

When you want to ask a question but would like to bounce ideas off other security operations professionals, turn to the community. Collaborate with a robust community of security professionals to ask and answer questions, pose hypotheticals, find new ways to solve problems, and share unique use cases.


Explore our content

Would you just like to know a little more? Are you interested in exploring other industry use cases? We have created a myriad of e-books, reports, videos and webinars just for you!

Swimlane isn’t vendor specific and has so many integrations available. If an integration is not available we can always ask Swimlane support to build it for us, without any cost!

Tanajak Watanakij
Vice President of Cybersecurity and Chief Information Security Officer (CISO)

For my engineers, they really speak highly of Swimlane when I give them an abstract idea – or they bring me an abstract idea – and they run with it. They’re not restricted in their imagination of what they can accomplish in some way.

Jonathan Kennedy
Chief Information Security Officer

Swimlane is really going to be the backend brain of our technology stack for the future. Not only will it help with automation and orchestration, but the big draw for us was the flexibility and ease of integrations for a more product-agnostic approach. We’re able to integrate multiple different tool sets, whether they’re client-owned or ProCircular provided.

Brandon Potter
Chief Technology Officer

Ready to Get the Automation Support that Fits You?

Whether you are new to Security Orchestration, Automation and Response (SOAR) or just getting started, contact us to learn why Swimlane customer support is second to none.

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