Andy Smith serves as Swimlane’s Senior Vice President of Customer Experience, where he leads global post-sales strategy and execution. In this role, he is responsible for ensuring customers realize long-term value through successful implementation, adoption, and ongoing partnership.

Prior to joining Swimlane, Andy built a distinguished career in cybersecurity, intelligence, and fraud investigation spanning the U.S. Army, Department of Defense, and Fortune 500 enterprises. At Transamerica, he led enterprise-wide cybersecurity investigations, helping to protect critical financial systems from internal and external threats. Before that, he served as a Cyber Crime Investigator for the Department of Defense, where he focused on advanced threat detection and response.

During a 15-year career in the U.S. Army, Andy led global intelligence operations, conducted high-impact cybercrime investigations, and supported counterintelligence and threat mitigation efforts. His assignments included deployments across Europe, the Middle East, Northeast Asia, and the Indo-Pacific, contributing to national security initiatives in both tactical and strategic environments.

Andy is a graduate of the Defense Language Institute in Mandarin Chinese. With a deep understanding of operational security, cross-cultural intelligence, and global threat landscapes, he brings a mission-driven mindset to his work, bridging technical execution with business impact.