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Technical Account Manager Service
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Your Technical Account Manager (TAM)
Maximize your ROI by adding a designated Swimlane Technical Account Manager (TAM) to your team.
Maximize Your Security Automation Value
You can enhance your Swimlane Turbine experience with a designated Technical Account Manager (TAM), available as an annual subscription.
This engagement augments your internal technical resources by adding a Swimlane expert to your team. With a TAM, you gain continuous guidance, automation customization, and best practices to ensure you get the most value from the Turbine platform.
Frequently Asked Questions
How long does the TAM service last?
The TAM service is available as a 12-month annual subscription. It provides ongoing strategic guidance, best-practice playbook optimization, and hands-on automation support to help you maximize the value of your Swimlane Turbine platform.
What TAM service levels are available?
TAM services are available in flexible tiers to match your team’s goals and level of automation maturity. During onboarding, we assess your environment and recommend a TAM allocation (⅛, ¼, or more) that aligns with your unique needs, delivering the right support without over- or under-committing resources.
Would my technical team still benefit from a TAM?
Yes. Even highly technical teams benefit from having a Swimlane TAM. Your TAM provides proactive performance tuning, playbook failure monitoring, and ongoing automation strategy, ensuring your workflows stay optimized and aligned to evolving business and threat priorities.
Why should I renew TAM services after the first year?
Renewing your TAM subscription ensures continued automation improvements, expanded use cases, and strategic alignment. TAMs help you adapt to platform updates, reduce risk, and scale automation across teams, keeping your security operations sharp and future-ready.
When should I engage my TAM vs. Swimlane Support?
Contact Swimlane Support for break-fix or technical troubleshooting issues. Reach out to your TAM for strategic guidance, playbook enhancements, roadmap previews, performance reviews, and proactive optimization.
Meet the Experts
In this video, Swimlane TAMs share insights into their approach to problem-solving, the unique expertise they bring to the table, and their focus on creating long-lasting automation solutions.
The thing that sets Swimlane apart from any other security organization or partner I’ve worked with is the professional service team. They’re so dynamic and fluid. We have solved some extremely interesting and complex problems with Swimlane. I just keep looking forward to our sessions together.
Rob Perrin
Senior DevSecOps Engineer
Weedmaps
The timeline was aggressive. But between our team and the support we received from Swimlane, we got there at a pace that I was happy with. I would probably challenge any other SOC team to be able to perform at this level without a partner like Swimlane.
Tracey Webb
Director of Information and Cybersecurity Operations
Global Data Systems
Learn more about the Swimlane customer experience
Ready to Dive In with Swimlane?
Whether you are new to Security Orchestration, Automation and Response (SOAR) or just getting started, contact us to learn why the Swimlane customer experience is second to none.
