Swimlane Turbine MSSP Pricing & Packages

Turbine MSSP platform tiers include unlimited tenants.

Simply put, an action is anything we automate on your behalf, visually represented by a rectangle (also known as a component) on a fully expanded playbook. Some common examples of actions include:

• Connector actions 
• Data transformations
• Calling another component 
• Calling another tool 
• Hero AI action 

Triggers do not count as an action.

Credits are a unit of measure that normalizes token costs across different AI models. Larger models consume more credits per token, allowing customers to choose the right size models for their needs.

Turbine counts the tokens each model processes and converts them to credits using that model’s tokens-per-credit rate. Output tokens carry more weight than input tokens, so a response costs more credits than an equal-length prompt. A higher rate means more tokens per credit, so lighter models make your credits last longer.

Learn more about Hero AI credits and tokens.

Yes, Swimlane supports bringing your own AI model from any AWS Bedrock model and selecting Anthropic models. BYOM usage is excluded from Hero AI credit consumption and is instead subject to a tiered flat fee. Contact your Swimlane representative for pricing details.

We recognize that automation must adapt as businesses evolve. MSSP payment terms outline that offers are reviewed by Swimlane monthly.

The Turbine architecture is best optimized to support one MSSP end customer per tenant, along with data isolation.

All MSSP platform packages come with a 12-month data retention period.

Hero AI is a collection of generative and agentic AI capabilities within Turbine that leverages Swimlane’s own private and proprietary large language model (LLM). All tiers include a designated number of Hero AI credits per day. You may increase the AI power of Turbine by adding Hero AI packs in 1,000 to 1,000,000 credits-per-day packages. 

If you don’t want Hero AI, it can be disabled for the entire account.

Swimlane Turbine can be deployed in the cloud, on-premises, or air-gapped environments. Pricing varies based on deployment model needs. Contact Swimlane for a customized quote. Swimlane Cloud is hosted in 8 regions: US, UK, EU, Canada, Singapore, Tokyo, Australia and a dedicated FedRAMP-High certified GOV region.

Your playbooks keep running. Swimlane never stops a playbook because you went over your licensed actions. We track overages against the Swimlane Fair Use Policy, which allows daily usage up to 25% above your licensed amount no more than four times per calendar month. If your usage regularly goes past that, we’ll work with you on a license that fits your new volume.

Hero AI Credits work differently. Every account with Hero AI Credits has a monthly cap, and your contract sets whether it’s a soft or hard cap:

• Soft cap (default): Automations that use Hero AI keep running after you reach 100% of your monthly credits. You get one notice at 100%, and no further overage notices go out for the rest of that month.
• Hard cap: When you reach 100%, Turbine stops Hero AI inference so you don’t run up unexpected overages. Hero AI steps return an error, and some automations that depend on them may stop. Account administrators get an “action required” alert.

With either cap, you get an early warning at 75%. To add credits or change your cap type, contact your Customer Success Manager or Swimlane Support.