Starter
Best for
- Early-stage managed service providers building their foundation and streamlining initial operations.
Core
Best for
- Emerging managed service providers looking to establish efficient and scalable operations.
Plus
Best for
- Regional or national managed service providers who are looking to increase profitability and growth.
Premium
Best for
- Mutli-national managed service providers with a diverse client base looking to maximize revenue.
Elite
Best for
- Global technology advisory firms and managed service providers who differentiate through proprietary solutions.
Need a custom plan for your security automation goals?
| Starter | Core | Plus | Premium | Elite | ||
|---|---|---|---|---|---|---|
| Key Features | ||||||
| Automated Actions |  An action is anything that we automate on your behalf, which is visually represented in Turbine Canvas as a rectangle on a playbook.. | 50k actions/day | Starting at 50k actions/day | Starting at 100k actions/day | Starting at 250K actions/day | Starting at 500k actions/day |
| Users | A user is a named individual with access to Swimlane Turbine or any Swimlane solutions that run on it. | 5 | Unlimited | Unlimited | Unlimited | Unlimited |
| Hero AI | Hero AI is Swimlane’s collection of agentic and generative AI innovations, built on Swimlane’s own large language model. Add on Hero AI prompt packs are available for all tiers. | 50 prompts/day | 100 prompts/day | 250 prompts/day | 500 prompts/day | 500 prompts/day |
| Low-Code Development | Canvas is Turbine’s low-code playbook-building studio. App Builder is a highly composable interface that facilitates custom applications for any use case. | Canvas & App Builder | Canvas, App Builder & Git Repository | Canvas, App Builder & Git Repository | Canvas, App Builder & Git Repository | Canvas, App Builder & Git Repository |
| Storage | Storage refers to the number of records that Swimlane will retain for one year. All customers are granted a certain number of records per year based on their tier. Additional records and/or retention can be purchased. Contact your Swimlane sales representative for more details. | 100K records/year | 250K records/year | 500K records/year | 750K records/year | 1M records/year |
| TAM Support | Technical Account Management (TAM) services are an annual subscription-based service that provides continuous guidance, automation customization support and Turbine best practices. | 2 hours/week | 2 hours/week | 2 hours/week | 5 hours/week | 5 hours/week |
| Swimlane Implementation | A dedicated Professional Services team lead will implement the Swimlane Turbine platform and SOC Automation Solution. | 2 weeks of implementation time | 2 weeks of implementation time | 3 weeks of implementation time | 4 weeks of implementation time | 5 weeks of implementation time |
All Enterprise Pricing & Packaging Tiers Include
Case Management
A single application for real-time data analysis and enrichment that ensures compliance with industry best practices and unique processes.
Dashboards & Reporting
Highly composable dashboards and customizable reports provide actionable insights for all stakeholders.
Artificial Intelligence
Hero AI, Swimlane’s secure large language model, and suite of agentic and generative AI features are available to all consenting customers.
Infinite Integrations
Autonomous integrations for infinite API connections. 6,000 AI automation building blocks are available in Swimlane Marketplace. Integrations can be built on demand at no cost.
No & Low-code Playbook Builder
Turbine Canvas is a visual playbook-building studio that utilizes no-code actions and reusable components to simplify automation like never before.
SOC Automation Solution
The Swimlane SOC Solution combines pre-built playbooks, applications, and dashboards to automate AI-driven solutions for phishing, alert management, threat intelligence, and incident response.
Unlimited Remote Agents
Dynamic, restless sensors that connect Turbine to hard-to-reach telemetry without configuring multiple VPNs or complicated networks.
Security & Compliance Controls
A suite of enterprise-grade administrative security and compliance controls to help ensure data confidentiality, integrity, and availability.
Premium Support
Premium support offers an elevated level of technical assistance, providing faster response times compared to standard support provided to all Swimlane customers.
Frequently Asked Questions
What is an action?
To put it simply, an action is anything that we automate on your behalf, which is visually represented by a rectangle (otherwise known as a component) on a fully expanded playbook. Some common examples of actions include:
- Connector actions
- Data transformations
- Calling another component
- Calling another tool
- Hero AI action
Triggers do not count as an action
Can I allocate automation capacity across my customer base?
Yes. Your average daily actions will be aggregated and can be shared across all clients, tenants, and regions.
What is the review process for adjusting terms if my needs change?
We understand that automation needs to change as businesses evolve. MSSP payment terms outline that offers are reviewed by Swimalne monthly, and quarterly true-ups may occur based on tenants per client, daily events automated, and capacity within the Swimlane Fair Use Policy, which can be found at swimlane.com/legal
How many tenants are included in the Turbine tiers?
Turbine MSSP platform tiers include unlimited tenants.
How many customers should I allocate to a tenant?
The Turbine architecture is best optimized to support one MSSP end customer per tenant, along with data isolation.
What is your data retention policy?
All MSSP platform packages come with a 12-month data retention period. Retention add-ons are available in quarterly increments.
How can I access Hero AI features?
Hero AI is a collection of generative and agentic AI capabilities within Turbine that leverages Swimlane’s own private and proprietary large language model (LLM). All tiers include a designated number of Hero AI prompts per day. You may increase the AI power of Turbine by adding Hero AI packs in 1,000 to 1,000,000 prompts-per-day packages.
If you don’t want Hero AI, it can be disabled for the entire account.
What deployment models are available for Turbine?
Swimline Turbine can be deployed in the cloud, on-premises, or air-gapped environments. Pricing varies based on deployment model needs. Contact Swimlane for a customized quote. Swimlane Cloud is hosted in 6 regions: US, UK, EU, Singapore, Tokyo, and Australia.
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