MSSP Pricing & Packages

Scale your business with a full-featured, agentic AI automation platform, offering packages tailored to scale with your clients’ needs.

Starter

Best for
  • Early-stage managed service providers building their foundation and streamlining initial operations.
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Core

Best for
  • Emerging managed service providers looking to establish efficient and scalable operations. 
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Plus

Best for
  • Regional or national managed service providers who are looking to increase profitability and growth.
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Premium

Best for
  • Mutli-national managed service providers with a diverse client base looking to maximize revenue.
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Elite

Best for
  • Global technology advisory firms and managed service providers who differentiate through proprietary solutions.
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StarterCorePlusPremiumElite
Key Features
Automated Actions

An action is anything that we automate on your behalf, which is visually represented in Turbine Canvas as a rectangle on a playbook..

Some common examples of actions include: connector actions, data transformations, calling another playbook component, calling a third-party tool, Hero AI actions, etc.

Trigger events do not count as actions.


50k actions/day
Starting at 50k actions/dayStarting at 100k actions/day Starting at 250K actions/day Starting at 500k actions/day
Users

A user is a named individual with access to Swimlane Turbine or any Swimlane solutions that run on it.


5
UnlimitedUnlimitedUnlimitedUnlimited
Hero AI

Hero AI is Swimlane’s collection of agentic and generative AI innovations, built on Swimlane’s own large language model. Add on Hero AI prompt packs are available for all tiers.


50 prompts/day
100 prompts/day250 prompts/day500 prompts/day500 prompts/day
Low-Code Development

Canvas is Turbine’s low-code playbook-building studio. App Builder is a highly composable interface that facilitates custom applications for any use case.


Canvas & App BuilderCanvas, App Builder & Git RepositoryCanvas, App Builder & Git RepositoryCanvas, App Builder & Git RepositoryCanvas, App Builder & Git Repository
Storage

Storage refers to the number of records that Swimlane will retain for one year. All customers are granted a certain number of records per year based on their tier. Additional records and/or retention can be purchased. Contact your Swimlane sales representative for more details.


100K records/year250K records/year500K records/year750K records/year1M records/year
TAM Support

Technical Account Management (TAM) services are an annual subscription-based service that provides continuous guidance, automation customization support and Turbine best practices.


2 hours/week
2 hours/week2 hours/week5 hours/week5 hours/week
Swimlane Implementation

A dedicated Professional Services team lead will implement the Swimlane Turbine platform and SOC Automation Solution.


2 weeks of implementation time 2 weeks of implementation time 3 weeks of implementation time4 weeks of implementation time5 weeks of implementation time

All Enterprise Pricing & Packaging Tiers Include

Case Management

A single application for real-time data analysis and enrichment that ensures compliance with industry best practices and unique processes.

Dashboards & Reporting

Highly composable dashboards and customizable reports provide actionable insights for all stakeholders.

Artificial Intelligence

Hero AI, Swimlane’s secure large language model, and suite of agentic and generative AI features are available to all consenting customers. 

Infinite Integrations 

Autonomous integrations for infinite API connections. 6,000 AI automation building blocks are available in Swimlane Marketplace. Integrations can be built on demand at no cost. 

No & Low-code Playbook Builder

Turbine Canvas is a visual playbook-building studio that utilizes no-code actions and reusable components to simplify automation like never before.

SOC Automation Solution

The Swimlane SOC Solution combines pre-built playbooks, applications, and dashboards to automate AI-driven solutions for phishing, alert management, threat intelligence, and incident response.

Unlimited Remote Agents

Dynamic, restless sensors that connect Turbine to hard-to-reach telemetry without configuring multiple VPNs or complicated networks.

Security & Compliance Controls

A suite of enterprise-grade administrative security and compliance controls to help ensure data confidentiality, integrity, and availability.

Premium Support

Premium support offers an elevated level of technical assistance, providing faster response times compared to standard support provided to all Swimlane customers.

Frequently Asked Questions

What is an action?

To put it simply, an action is anything that we automate on your behalf, which is visually represented by a rectangle (otherwise known as a component) on a fully expanded playbook. Some common examples of actions include:

  • Connector actions 
  • Data transformations
  • Calling another component 
  • Calling another tool 
  • Hero AI actio

Triggers do not count as an action

Yes. Your average daily actions will be aggregated and can be shared across all clients, tenants, and regions. 

We understand that automation needs to change as businesses evolve. MSSP payment terms outline that offers are reviewed by Swimalne monthly, and quarterly true-ups may occur based on tenants per client, daily events automated, and capacity within the Swimlane Fair Use Policy, which can be found at swimlane.com/legal

Turbine MSSP platform tiers include unlimited tenants.

The Turbine architecture is best optimized to support one MSSP end customer per tenant, along with data isolation.

All MSSP platform packages come with a 12-month data retention period. Retention add-ons are available in quarterly increments.

Hero AI is a collection of generative and agentic AI capabilities within Turbine that leverages Swimlane’s own private and proprietary large language model (LLM). All tiers include a designated number of Hero AI prompts per day. You may increase the AI power of Turbine by adding Hero AI packs in 1,000 to 1,000,000 prompts-per-day packages. 

If you don’t want Hero AI, it can be disabled for the entire account.

Swimline Turbine can be deployed in the cloud, on-premises, or air-gapped environments. Pricing varies based on deployment model needs. Contact Swimlane for a customized quote. Swimlane Cloud is hosted in 6 regions: US, UK, EU, Singapore, Tokyo, and Australia. 

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