Agentic AI Automation for MSSPs and MDRs

The key to how top managed security service providers (MSSPs) deliver cyber-readiness outcomes, next-level responsiveness and meaningful results for their customers to fuel business growth

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Increase in SOC efficiency

60

%

ProCircular saw a 60% increase in their team’s response capabilities in a 45-day proof of value.

Increased intelligence

5

x

Abraxas now leverages five threat intelligence sources, compared to being limited to one before.

Business growth

30

%

Softcat reduced the cost of new customer acquisition and grew their business without adding headcount.

Unify Automation to Maximize Profitability and Growth

Micro-automation is not enough to maximize MSSP business growth. Leading MSSPs who leverage agentic AI automation drastically reduce their costs of goods sold (COGS) and deliver differentiated outcomes to their customers.

Cyber-readiness Outcomes

Business-impacting breaches like ransomware, fraud and insider threats are on the rise. Security automation platforms enhance threat intelligence and provide cross-environmental alert context, enabling MSSPs to deliver the cyber-readiness outcomes that their customers expect.

Real-time Responsiveness

MSSPs who leverage AI SOC solutions can disrupt or contain active threats on behalf of their customers. To achieve this, MSSPs need extremely flexible automation solutions that can adapt to any use case or client approval structure.

Meaningful Results

Mean-time-to-resolution (MTTR), mean-time-to-detection (MTTD) and return-on-investment (ROI) are just a few of the metrics that matter to MSSPs. Security automation platforms with human-readable dashboards and reporting make it easy to demonstrate results.

Scale Client On-boarding

Onboard new clients in 30 days with Swimlane Turbine. Use AI-driven case management to customize your own client onboarding form and simplify the process of configuring integrations with the necessary credentials.

Manage and Track Client Approvals

Establish your own system of record for each client with integrated communication tools. Turbine’s case management application can be adapted to ingest emails and their attachments, for approval tracking.

Customize Detection & Response Workflows

Expand revenue streams by automated advanced use cases like domain squatting and threat hunting. Turbine’s built-in threat intelligence and low-code playbook and AI agent builder help MSSPs build unique playbooks in half the time.

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AI Automation Features for MSSPs

Community-Sourced Threat Intelligence & Enrichment

Turbine can be used to correlate IOC data across an MSSP’s entire customer base. This results in community-sourced threat intelligence that improves investigation speed and accuracy.

Multi-Tenant and Multi-Brand Infrastructure

Turbine is a cloud-native platform that delivers unparalleled resilience, scale, performance and lower cost-of-goods sold for MSSPs.

Agentic AI Companion

Hero AI brings generative and agentic AI capabilities to Swimlane Turbine, all powered by our private Swimlane LLM. Ask Hero anything and transform your complex questions into immediate, actionable steps.

Dynamic Remote Agents

Remote agents are highly secure restless sensors that connect Turbine to internal systems without the need for MSSPs to configure complicated networks or multiple VPNs.

Ecosystem-Agnostic Integrations

Turbine uses connectors to deliver real-time integration with any REST API. Pre-built connectors are available through an in-app marketplace, and on-demand connectors can be built at no cost.

Highly Composable Reporting & Analytics

Combines human and machine intelligence in Turbine to generate actionable insights like performance metrics, incident response times, automation efficiency and other KPIs.

Unlimited Users and Role-Based Access Control

The Turbine full-featured platform is available to MSSPs with no-charge for additional users. Robust role-based access control (RBAC) helps ensure secure automation development.

Active Sensing Fabric

Turbine ingests, de-duplicates, correlates and enriches data from broad and hard-to-reach telemetry sources.

AI Agent Builder

Create and deploy expert agents and consolidate dozens of deterministic playbook steps into a single event.

Agentic AI Automation for MSSPs

Watch this in-depth demo to learn just how Turbine helps MSSPs reduce alert fatigue, accelerate incident response, and scale operations while maintaining client data segmentation.

Leading MSSPs Fuel Their Business Growth with Swimlane

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Our favorite feature is the multi-tenant application that gives us the ability to manage and customize security workflows for multiple customers within a single platform.
Case Study Chase HoodTechnical Team Lead, Managed Services
AHEAD

The unwavering support of Swimlane makes for an amazing partner. In about 2-3 years of starting MDR, we’ve managed to make a very scalable business because of the automation from Swimlane.
Case Study Tanajak WatanakijVice President of Cybersecurity and Chief Information Security Officer (CISO)
RV Connex

Professional SecOps consultant portrait representing corporate authority and cybersecurity expert guidance.

When a tool is fully no code, it can never be flexible enough. It’s just not possible. The ability to use Python is essential for the flexibility MSSP needs.
Case Study Mike Schneider
senior analyst
fernao magellan

With Swimlane, we didn’t have to try and fit our outcome into a preconceived box that had already been developed. Swimlane allowed us to build something that worked for us and how we operate.
Case Study Matt HellingHead of Cybersecurity
Softcat

Matt Helling of Softcat representing technical partnership and workspace expertise in the UK.

Swimlane is really going to be the backend brain of our technology stack for the future. Not only will it help with automation and orchestration, but the big draw for us was the flexibility and ease of integrations for a more product-agnostic approach.
Case Study Brandon Potter
CTO

When we were searching for automation, we found Swimlane to be one of the few products that actually allowed us a more versatile and custom build into automation.
Case Study Zach Tielking
Chief Cyber Forensicator

Resources for MSSPs and MDRs

E-book

How Automation Supercharges Efficacy and Scale for MSSPs and MDRs

fernao magellan Saves 70% of Time with Swimlane Security Automation

Why The DIG Chose Swimlane to Transform Its Phishing Defense

Explore Swimlane Turbine

The world’s most capable security automation platform

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