Why RV Connex Chose Swimlane for Automation

Company-wide Automation with Swimlane

RV Connex needed a tool that could scale their security operations (SecOps) capabilities internally and externally. For Watanakij, the choice of Swimlane as their security automation solution stemmed from a rigorous evaluation process. He mentioned a common starting point for organizations – checking Gartner Peer Insights ratings. Swimlane, despite not being a familiar name to Watanakij, stood out as the #1 company with the best user reviews, prompting him to engage. 

After selecting Swimlane, RV Connex leveraged security automation to transform incident response capabilities for their Cynclair customers, which significantly reduced incident response times. As a result of security automation, Cynclair clients no longer experience manual customer engagement, command line dispatches, or waiting for execution on alerts.

“The unwavering support of Swimlane makes for an amazing partner. In about 2-3 years of starting MDR, we’ve managed to make a very scalable business because of the automation from Swimlane.”

Critical SOC Use Cases

Proactive Defense Against Malware and Ransomware Attacks

Security automation helped RV Connex streamline alert prioritization and accurately differentiate true from false positives. Automation of these intricate procedures resulted in accelerated time to detect, triage, investigate, and respond. By integrating Swimlane into their customers’ threat intelligence platforms, RV Connex was able to harness security automation capabilities for weekly “retro threat hunting”, which continuously monitored customer logs for high-severity malware and ransomware attacks, or indicators of compromise (IOCs), enhancing their threat detection and response capabilities. 

Vulnerability Management

The Swimlane platform is capable of integrating with any API. RV Connex took advantage of this by integrating Swimlane with scanning server tools, access management systems, and task management solutions. This allowed them to automate vulnerability detection, assessment, and remediation actions. As a result, RV Connex found their processes were streamlined and the team workload significantly reduced. This enabled their SecOps team to prioritize MDR processes while also maintaining a robust internal cybersecurity posture for RV Connex. According to Watanakij, “with vulnerability management being automated, the team has way more time to do detection engineering and playbook improvement.” Ultimately, vulnerability management strengthened RV Connex’s overall security posture.

Automation Beyond the SOC

Fraud Case Management

“Our SOC is not like a traditional SOC, our SOC is a cyber fusion center, not only consisting of cybersecurity alone, but also fraud,” Watanakij explained. Unlike most MDR providers, RV Connex has combined cybersecurity and fraud prevention capabilities. In collaboration with subject matter experts from the fraud team, RV Connex developed algorithms that seamlessly integrated customer data streams with the Swimlane platform. Once the fraud and alert data was consolidated, the team leveraged Swimlane’s robust case management capabilities to streamline fraud monitoring and incident response. The fraud case management details feed into highly composable dashboards for RV Connex customers. 

Access Management

RV Connex approached automation from every angle. Watanakij highlighted the immense customization capabilities that enabled them to extend automation to complex and unconventional security use cases. For example, they integrated Swimlane within their HR databases, Monday.com, and active directory systems in order to achieve seamless automation across departments. “Before, we would’ve had to have a larger HR team, but now we can automate many processes, like employee onboarding and offboarding.” By extending Swimlanes automation capabilities, RV Connex was able to achieve maximum ROI from security automation throughout the entire organization. 

Unyielding Support from Swimlane

“We saw the sincere support that Swimlane could give us from the first call we had with Swimlane. They even bring in the CTO or higher up management support team to make sure the platform is providing optimal value for our organization. I think this unyielding support from Swimlane and the product, which is extremely intuitive and meets all the requirements of our entire company, is the most important deciding factor of why I chose Swimlane over every other vendor.”

Vendor Agnostic With No Extra Cost

“Swimlane isn’t vendor specific and has so many integrations available. If an integration is not available we can always ask Swimlane support to build it for us, without any cost!”