How fernao magellan Automates over 100 Use Cases

Unique Security Service Challenges

Prior to using Swimlane, fernao magellan “had issues with case handling, as it was spread across three different tools: One system where the alert are triaged, then switch to another system to create a case for this alert, and then go to the ticket system to inform the customer about it”, said Schneider. This fragmented workflow resulted in complicated operations and slowed incident response.

Analysts Disrupted by False Positives

fernao magellan deals with thousands of alerts every day, which can overwhelm analysts. The volume often leads to distractions caused by false positives, diverting their attention from critical alerts. Schneider emphasizes “We needed a system that takes the false positives out, so we can focus on the alerts that are crucial.”

Inefficient Customization of Client-Centric Solutions 

Customizing solutions manually for each client was a time-consuming endeavor at fernao magellan. Schneider and team needed to address a diverse array of client security needs and requirements with precision and efficiency. fernao magellan’s dedicated team of experts needed a flexible security automation solution to help them deliver highly tailored solutions for their clients.

140 Customized Use Cases Implemented

In less than 2 years, fernao magellan significantly enhanced its operational capabilities and efficiency by automating critical use cases such as case management, client communication, incident response, alert triage, and threat intelligence.

30% Time Savings with Centralized Platform

From enrichment to threat intelligence and case management, Swimlane provides a centralized approach where all processes are integrated into one tool, enhancing overall efficiency. Schneider pointed out, “Having everything in one tool without switching between 3-4 different systems would save about 30% of time, just handling cases.”

Additional 30-70% Time Savings per Use Case

“Using automation to close cases instead of the analysts would save us between 30-70% depending on the use case”. This approach eliminates manual case closures, allowing analysts to redirect their efforts toward a more proactive threat detection and response strategy.

Reduction of False Positive Alerts

“Swimlane really helps cut down on false positives—it’s one of the main things it’s great at.” said Schneider. Swimlane filters alerts, ensuring only important threats are escalated to the team for further investigation, meaning that the team can focus their time on critical alerts.