Resources
Swimlane Blog

Why organizations should use a SOAR solution for ROI and MTTR tracking

You’re a manager, director or CISO struggling with the daily influx of countless alarms. Your analysts and engineers are exhausted, and your security operations center (SOC) only seems to scratch the surface of incident response. A security orchestration, automation and response (SOAR) solution can help.

While SOAR solutions are known for orchestrating and automating security operations, it’s value to your SOC doesn’t stop at reducing time spent on manual tasks. SOAR solutions can provide robust ROI tracking and reporting capabilities. The platform is ideal for aggregating data from multiple sources and manifests in simple integrations and tracking on an entire technology stack. Most importantly, you’re provided with detailed metrics on mean time to resolution (MTTR), individual and team incident response behavior, and technology value contribution.

When it comes to measuring ROI for a SOAR solution, it’s critical to know your MTTR metrics. SOAR solutions establish the effectiveness of security operations by helping you track and understand MTTR. With a SOAR solution, you can:

  • Track every step within the incident response process.
  • See how every part of the program contributes to resolving incidents effectively.
  • Identify optimization opportunities.

And by tracking the potential impact of a component, you can methodically improve MTTR.

You’re now empowered with a degree of detail that supports a robust incident response program and effective ROI monitoring.

In the infographic below, see how all of this works with a real-world phishing use case.


In short, a SOAR solution brings transparency into your incident response processes, executing remediation actions at machine speeds to reduce MTTR and decrease risk.

For more information on how a SOAR platform can improve your MTTR, check out our “Measuring ROI in SOAR” datasheet. In this datasheet, you’ll learn all about how a SOAR solution like Swimlane can reduce your MTTR while tracking and optimizing the overall ROI of your SOC.