Implementation | | Not as simple as claimed: “Setting up Torq can be difficult” | | Completed in 2 weeks or less |
| | Gartner Peer Insights | | |
Scale | | Ingests a small number of events per secs, impacting performance | | Execute 25 million actions per day which is 10x faster than Torq |
Security | | “Lack of robust security updates” | | Frequent releases, ensuring quick vulnerability patching |
| | G2 | | |
Deployment | | SaaS offering only | | Cloud, on-prem and airgapped deployments supported |
AI | | Lack of transparency on how Socrates is built and trained | | Growing collection of AI innovations built on private LLM |
Integrations | | No ability to build or integrate your own tools | | Infinite integrations are available |
Playbook Building Experience | | Torq offers fully-built applications, meaning they can’t be customized to fit specific needs | | Supports python and JSON developers while also offering robust no-code features |
Case Management | | Basic case management with limited capacity to add custom field | | Composable UI to build any case management or user experience |
Customer Experience | | Does not offer Professional Services | | Best-in-class service offering |