| | |
Scalability | | Handles 10 actions per second
| | Automates 100x faster than Tines |
Case Management | | Restricted to 9 fields | | Highly customizable with 72+ record fields |
Dashboards | | Not available | | Visual dashboards for any user or use case |
Reporting | | Not available | | Flexible reports that can leverage AI summaries and translations. |
Playbooks | | Limited to Tines’ pre-built playbooks | | Supports Python and JSON |
Integrations | | No pre-built integrations | | Infinite integrations are available |
AI | | AI chat workbench, automatic script generator and action prompts. | | Swimlane LLM, a unified view of AI case summarization with recommended actions, AI-augmented reporting, Python scripting, crafted prompts, and multilingual capabilities. |
Reliability | | Downtime due to daily event limits
| | 99.9% availability and zero downtime (ZDT) updates |
Pricing & Packaging | | Unexpected costs (deployment, features…) | | Full-featured with unlimited users & integrations |
Deployment | | Self-hosted environment comes at a premium available to enterprise customers only | | Cloud, on-prem, and air-gapped deployments supported |