
Challenges
- Broad and complex infrastructure
- Security and regulatory compliance
Challenges
- Security Operations at Scale
- Vulnerability Management for OT
About The Customer
This major energy and utilities company in the United States owns and operates power plants, transmission networks, and distribution systems, ensuring reliable power for millions of customers. Committed to innovation, the company utilizes Swimlane Turbine, an AI hyperautomation platform, to enhance efficiency, decrease costs, and uphold the dependability of its critical infrastructure.
Cybersecurity Challenges
AI HYPERAUTOMATION SOLUTION

Private and Secure AI for SecOps
Hero AI is a collection of AI-powered innovations available in the Swimlane Turbine platform. The security team opted to leverage Hero AI for its reliability and privacy. The Enterprise SecOps Manager states: “A standout feature of the Hero AI offering is the emphasis on data privacy. Our data remains ours, and it’s not used to train models for other organizations.”
“Swimlane has been a pioneer in AI, integrating Hero AI to enhance SOC efficiency while maintaining a strong focus on privacy.”
Compliance-Focused OT Deployment
Initially, the utility company deployed Swimlane fully on-premises. Over time, they transitioned to a multi-tenant hybrid deployment model, leveraging the benefits of the Swimlane Turbine cloud-native environment while maintaining an on-premises instance to meet critical regulatory requirements.
“We’ve been Swimlane customers for more than 5 years. We started completely on-prem, and today we have a multi-tenant hybrid deployment. We’ve found real value in the Turbine SaaS environment while maintaining an on-prem environment to help with regulatory commitments.”

Centralized Security through Modular Dashboards
The team leverages Swimlane to centralize IT and OT processes, gaining real-time visibility through modular dashboards. This consolidated view of security operations empowers them to make faster, more informed decisions while ensuring scalable, efficient operations and quicker response times.

Turbine Canvas: Low-Code Automation for All Skill Levels
Turbine Canvas, the industry’s first ultra-simple low-code automation studio, enables the security team to develop and deploy custom workflows without extensive coding skills quickly. the Enterprise SecOps Manager notes, “Half of my main developers are interns. They bring new ideas and consistently build amazing automations.” By lowering the barrier to automation, Swimlane empowers diverse teams to drive efficiency across the organization.

Unlimited Integration for Scalable Growth
All tools in the utility companies environment are integrated into Turbine, allowing seamless scalability, unified context and improving cross-functional collaboration. While many competitors are acquired by larger firms, which limits flexibility by tying users to proprietary platforms, Swimlane allows for seamless integration with a variety of tools.
“I see Swimlane as a crucial tool not only for security but for the entire organization. With Swimlane’s ability to integrate with any API, it can also act as an orchestration tool for other business functions, keeping security integrated into our operations rather than siloed.”
Professional Services Expertise Drives Success
The Enterprise SecOps Manager believes that relationships are key to overcoming both technology and process challenges, a principle proven through his partnership with Swimlane. He values the strong collaboration and the flexibility it provides, enabling his team to scale beyond traditional security functions.
“We don’t see Swimlane as just a SOAR tool. Honestly, we’ve dropped the ‘S’—we don’t only use Swimlane for security. Swimlane is an automation platform that benefits our entire organization.”
OUTCOMES
Thousands of Hours Saved
Refactoring legacy code with AI automation has significantly reduced development time and led to substantial cost savings, as developer time is a costly resource.
Increased Operational Efficiency
Automation has reduced manual workloads, allowing the team to focus on more strategic security initiatives.
Streamlined Compliance
Automated workflows and reporting capabilities simplify complex regulatory requirements.
Improved Security Posture
Automating processes beyond security, combined with advanced threat intelligence, has strengthened the company’s defenses with a unified approach.
“I would recommend Swimlane to my peers because Swimlane is one of the last standalone, pure-play orchestration and automation companies. We need a partner, not just a platform. We’ve always had a wonderful relationship with Swimlane, and there hasn’t been a challenge to date that we haven’t been able to overcome.”
Enterprise SecOps Manager
Utility Company

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