• CASE STUDY

MetroNet Eliminates 97% of Manual Engineering Work, Reclaiming 6 Hours Weekly

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MetroNet Eliminates 97% of Manual Engineering Work, Reclaiming 6 Hours Weekly

INDUSTRY

Telecommunications

SERVICES USED

Swimlane

Use Cases

  • Phishing Triage
  • Employee Onboarding

Challenges

  • Senior engineers losing a full day to data entry
  • Rigid tools that box in the security team
  • Manual phishing triage and fragmented data

Outcomes

  • Reduced six hours of manual work to 10 minutes
  • Enabled non-coders to build foundational playbooks
  • Centralized metrics for better business reporting

ABOUT METRONET

MetroNet is a leading fiber optic provider in North America. Their security team grew from four to nine people as their footprint expanded, but the manual workload scaled even faster. Cameron Vincent, a Cybersecurity Engineer at MetroNet, realized his specialists were acting as data entry clerks rather than hunting threats.

THE CHALLENGE: THE MANUAL LOOP RESOURCE DRAIN

The team hit a wall where their most expensive talent spent hours on basic paperwork. The biggest offender was New Hire Processing. Every week, a senior engineer manually created Active Directory accounts and built badge IDs in the data warehouse. Tedious work invited typos and wasted an engineer’s salary on button-pushing tasks.

AI AUTOMATION SOLUTION

Dynamic security playbook workflow representing automated logic branching and orchestration pathways.

Customization

Earlier platforms limited how much logic the MetroNet team could build into its workflows. Cameron chose Swimlane because it gave the team more control over how automations were designed and executed. Team members could use the visual Canvas to build the foundation of a playbook, while Cameron wrote custom Python scripts to support deeper logic and more advanced use cases.

Autonomous Integrations

Autonomous Integrations

Swimlane also helped MetroNet connect systems, such as their SIEM and XDR, and automate work across tools without relying on rigid workflows. The team reduced manual handoffs and created a more connected process for handling complex security operations tasks.

TOP USE CASES

Automated Employee Onboarding

Custom Phishing Triage

Automated Employee Onboarding

Swimlane now handles the entire new hire workflow. Instead of a six hour manual grind, the team performs a quick 10 minute check. Automation hands nearly a full day of engineering time back to the department every week.

Custom Phishing Triage

Instead of a generic template, Cameron built logic that matches the MetroNet environment perfectly. The system does more than filter alerts. It pulls the metrics the team needs for business reporting across their EDR and vulnerability management tools automatically.

OUTCOMES

97% Reduction in Onboarding Time

MetroNet cut employee onboarding time from six hours to 10 minutes per week, removing a major manual burden from the process.

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More Capacity for Threat Hunting

Automation freed senior team members from repetitive data entry and gave them more time for high-value tasks like threat hunting.

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Better Support for a Growing Footprint

MetroNet supported continued growth to handle a rapidly expanding footprint with a more efficient operational model.

Clock icon representing automated time savings, MTTR reduction, and increased SecOps operational efficiency.

“Swimlane does not trap you in a box. You can go from a beginner to an expert, and it never blocks you.”

Cameron Vincent
Cybersecurity Engineer, MetroNet
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